Preferred Roofing

Laurie G.

Last year we had our roof replaced by Preferred Roofing. They did an excellent job and the spots where we had had problems before were fixed. The team showed up when promised, as did the roofing materials and the dumpster. Again - when they said the dumpster would be removed, it was.

This year we had a hoard of bothersome carpenter bees that would get under the fascia of the roof and bore in. We had a ""pest service"" that charged us $1,330 for putting a black foam in - didn't do the job and marred our recently painted home.

Then we decided to call back Preferred and we're glad we did. Firstly - by using them, we upheld our 25-year warranty on the roof. But mostly - the team, led by JJ, did a thorough and very professional job of putting siding along the fascia and boxing it in so that the bees couldn't get in. As they were working, you could see some pretty frustrated bees swarming. JJ was courteous, explained what he wanted to do, changes that had to be made, etc.

Our sales rep Kevin was constantly in touch and we appreciate his efforts.

But we can't say enough about JJ and his team - would use them again in a heartbeat.

Angela M.

Angela M.

Excellent company. Highly recommended. Good down to earth people.
My roof looks beautiful.
Customer service is great. Patty is a wonderful young lady, she got me set up for appointments very quickly and kept me up to date on everything.
Kevin is very knowledgeable. He explained every step to me. Helped me pick out the best material and color for my roof and stayed in touch with me after completion to make sure that I was satisfied with their work.

Shawandie B.

My mom used their services and these are her sentiments: This was the worst group I have ever dealt with!
After paying an additional two grand, my roof was leaking a couple of months later during the rainy season. I first called the insurance company but they decided to pass the buck. So I went back to The Preferred Roofing Company manager, he stated that the chimney was leaking! No water damage even near the chimney! So of course it was covered under the warranty! After going back and forth with them I had no other choice but to pay another roofer to come and nail down the shingles that the preferred roofing neglected to do initially! Whatever you do DO NOT DO BUSINESS with the Preferred Roofing Company on Dunn's Ave!!!

Wendy M.

Preferred Roofing also offers installation, repair, replacement of gutters. Steer clear of this operation. I had gutters installed in 2021 and just had to have all the work redone. I had to wait a few months to find a company that had an opening. Got several quotes after contacting Preferred to report the gutters were not installed properly, they were separating from the house and I had waterfalls of water during rainstorms running down the side of my home. I called the company and was told the warranty for installation was expired and that the installers that had done my home were no longer with the company. They knew there were issues, I was told someone would call me back and they were sorry but if I wanted someone to come out they would quote the job. I was going to have to pay for poor workmanship. I had several other companies come out and inspect the gutters. I did not mention when or who did the original installation, only said there were issues. They all came back with the same evaluation. Poorly installed and would have to be replaced. I had to pay twice to get gutters properly installed.

Teddy R.

Much like another one of the bad reviews on this business we called to have them work on a project for a customer of ours and they were not responsive in any way and it took me several weeks to get someone to call us back. We made them aware that this is our customer and that we manage the projects for this property at which time they agreed. Come to find out they go out to the homeowner and actively try to cut us out of our own customers project that we refer to them. Both Craig and Zack the second person from the company that worked on the project actively try to snake projects and cut the person that called about the project out. Their reviews speak for themselves and I am glad I will not be working with them as I feel they are unethical and poor businessmen. Buyer Beware if this is how a company needs to steal business they must be starving for new clients.

Deb K.

We had several come out to give estimates on a roof replacement. (many were alot less $) I wanted a metal roof and my husband wanted the shingles.
The rep blew us off the day of appointment and then he apologized and said he ""forgot"" about the appointment, That should have been my first clue. They quoted a price already higher than any of the others, but my husband liked the rep... my second mistake. He said he was putting down 2 pieces of wood and that we may or may not need more and that would be $60 each if we did, seemed to me since he walked the roof he should have been accurate or even close...he wasn't We only had one leak in the house.
I went to sign the contract and he said only my husbands signature was needed (I own the house). They said they 3 weeks out and to call the following week to get an appt. Low and behold the scheduler said they could get us in right away...sounds like they only want you to ""think"" they are busy.
They came yesterday and I had to leave for a bit...when I came back the roof was off and they had plywood all over the place and an inspector told my husband we need 14 more pieces....at $60 each....I was informed that the average is $45 each....my husband was led to believe that the inspector was from the city...this is not true....just their guys adding to the total...
.I am livid because now this negated the ""discount"" they gave us from the Mint magazine (i'll be contacting them next).
And we are totally over budget on this roof.....My husband and I have been fighting about this and he is now hands off anything to do with this house....I don't think the roof looks like I expected, especially the ridge ...still waiting to hear from the building inspector...and then I might be writing even more......Building inspector came....said the average home our size usually needs about 6 sheets of plywood....big difference from the two ( they used 14) he led us to believe most only needed. Make sure you put everything and limitations on any contract you do with them. Had he been honest upfront or least closer to the true cost I would""ve gone with someone else...now I''wait to see how long it takes to get the warranty...a few here said it took Months to get it...I'll be calling them after 2 weeks....all in all I feel they took advantage of a couple of seniors. The house was built in 98

Florida G.

I had gutters installed in July of this year(2019) and they have had to come out 4 times now to fix the leaks, they sent the same guy out all 4 times. The last time they came out I was told if they still leaked to buy some Flex Seal and spray on it that should work. You would think if they cared they would follow up on customer satisfaction. The glue they used is still not cursed/dry and is as wet as they day they put it on and I did call them and was told it should curse/dry soon, it's been 3 months now still not cured/dry. Sloppy work, glue in the roof not cleaned off, extra parts dropped in the garden and pool, I could go on. It has been far from a professional experience.

Carole G.

Super thorough salesman. He stayed in touch and followed up after the project was complete. There was no damage to my yard or plants. The roofers cleaned up meticulously. Super nice guys did the eave replacement and painting. My new roof looks fabulous. I love the material and color. I feel like I got a great value for my money.

Carolyn P.

Horrible. Bully behavior and poor workmanship. I would never deal with this company again. Workers were left for hours with no supplies...supervisors didnt show up when they said or call...i had to text them. Just horrible.

Cindy C.

I am a Realtor and usually only recommend those businesses that do a great job and are responsive to their customers. This was chosen by the seller and this company failed in both respects. The roof repair work they did for the seller would not warrant it for 1 year because the warranty was not transferable!! To me that means they probably did a crappy job! When I called to inquire why they would not do this, even for a fee, I was dismissed.