Preferred Home Services

Nick C.

Our A/C wasn't cooling properly on a Friday evening while we had family over and I did not hesitate to call Preferred Air as they have treated me well in the past. Nick came out within 30 minutes of my call and promptly determined the cause of the poor cooling and we were able to sleep comfortably that night. I will continue to use Preferred Air for any A/C needs.

Scott S.

I found good reviews for them, so I allowed them to inspect my roof.
They sent me a text saying I'd receive my estimate shortly.
I never got my estimate and they don't reply to texts,so I called the company asking where my estimate was?
The woman I spoke to said she would call their roofing dept and someone would call me back today.
That was weeks ago.
Not one word from this company. They just completely blew me off.
My roof is 29 years old so I'm sure a replacement was probably necessary.
How could any roofing company forfeit an $8000 job?
If they could do this to me in the very beginning, I certainly wouldn't trust them to replace my roof.
There is no excuse to just blow me off like this.
It's Unprofessional and down right despicable

Jenly M.

Made an appointment for an employee to come take a look at replacing, was even working with the office on pricing specifics, and no show. Nobody called or notified me of the cancelled appointment. I sat and waited for a tech to show up for over an hour. Very unprofessional. I'm extremely displeased at the lack of respect.

Brianna Z.

I can't say enough good things about them. We've had them come out numerous times and they always come quick and are very professional! They are the best!

Rebecca H.

We have really enjoyed working with Preferred Air & Plumbing. They are always quick to get us on the schedule. Nick is always professional, friendly and knowledgeable. In this day and age, a lot of companies will try and take advantage of women that don't know a lot about household repairs. I've never felt that way when working with this company. They are always respectful and explain things in a way I can understand. I never feel like they're trying to sell me something I don't need. Keep up the great work guys!

Rhonda S.

We moved to League City about four years ago into an older home. We have two units (upstairs and downstairs). Our downstairs unit was about 5 years old at the time but our upstairs was original to the home (close to 20 yrs. old). We had a problem and called the home warranty company who sent Preferred Air. We had a couple of other issues come up along with some warranty-covered maintenance and the HW folks sent other contractors. Within the first 18 months we knew that Preferred Air was our PREFERRED contractor!

The technicians are always friendly, clean, and knowledgeable. They take the time to listen to our concerns and answer questions even about basic things. They make recommendations with options to suit our budget and goals for our home. Kyle and Nick have really been helpful in that respect. We eventually replaced that old A/C unit and Nick and the crew were awesome. They rolled out the floor protection and my cat thought it was for her - they were all sweet to her and just walked around her! My husband asked about a plumbing issue we had and Nick sent the plumb crew out the next day to take a look and fix it for us.

Best story - Sunday afternoon I realize the air out of the vent is warm! I finally get in touch with the warranty company who tells me that if the forecast is less than 100 degrees I have to wait til Monday for service. My husband calls Preferred directly and they are happy to come out but of course the service call will be a bit more. My husband calls the warranty people and tells them we want to use Preferred again so the claim is set up accordingly. That was at 1:30. By 2:09 Nick had been to the house, fixed the problem with the outside, newer unit (luckily he had the part in his van), and was gone. Never asked for a dime. I thought I was going to hug him goodbye!

It's not all roses - I didn't care for the guy who came out to do our last service; I felt like he was in and out too quickly and perhaps should have caught the issue that caused the breakdown on Sunday. Overall, they have been responsive, caring, efficient, and budget-friendly and we highly recommend them for any A/C or plumbing needs!

Gilbert P.

Hi my name is Gilbert Perez. I called Preferred Air & Plumbing of Houston. We scheduled a time for them to come out. The day came for them to come out. They were on time. We went up to look at the system.
I was looking to replace my whole system. He took pictures we talked and he said they would send me a quote. This was on April 17TH. A week went by i did not hear from them. Another week went by and still nothing. I decided to call. I spoke to the someone at the office. I told her what was going on. She said i would have my quote by noon. Again nothing. I phoned the following day....Read more

Vanessa J.

The entire crew is awesome. David came out shortly after speaking with Anthony. David did an excellent job of explaining our problem with AC and the options. Xavier also helped us understand so we was able to make an educated decision. One of the best decisions we have made. The crew was there early the next morning and displayed ultimate respect for our home by wearing shoe covers and covering the floors. Joey kept close communication with me and even set up my wi fi thermostat.
I'm so happy to do business with a company with high standards and reputable. I will be a walking advertisement for Preferred Air of Houston!

Dennis and Vanessa Jones

Kristin W.

Would recommend to everyone, if you're thinking about shopping around you won't get the quality and prices Preferred offers.

Ping H.

They are definitely out of my list for AC services.
Their representatives on the phone calls are definitely nice, but the technician named Jose who was dispatched to our house was absolutely not qualified/recommended.
Our rental home got water leak from the ceiling and finally figured out it was from the AC unit in the attic. So I filed a claim with Oneguard Home Warranty company, who contracted Preferred Air for the service repair call.
I specifically told the guy from the Preferred Air on the phone who was doing the scheduling to have the technician contact me 30 minutes before his arrival and if any services or repairs needed/recommended that might cost extra out of the home warranty coverage, please notify me.
Jose was the technician assigned to our house, but he called more than an hour before his arrival and asked me if I was home, I told him the tenant was home waiting already, please go as early as you can. He said he needed to finish his currently job first, which might need another hour. And then he called me 2nd time about 10 minutes before his arrival asking if I was there. I told him again the tenant was already waiting when he called the first time.
About 2 hours after Jose's arrival while I was wondering how thing was going, my tenant texted me and asked me if I heard from the AC technician and any pictures from text or email. I said NO and called Jose right away but Jose already left the house without fixing anything. Water was still leaking through the ceiling. This was an emergency to me, but Jose from Preferred Air came and left without doing anything to at least stop the water leak as a minimum??!!! Or at least call me before he left to check if I would like to pay him for water leak/AC repair.
The reason Jose gave me was that this was a maintenance issue that the coils were too dirty and drain line probably got clogged due to the dirt from the coils. Since this is not a repair and Home Warranty does not cover, he just left without touching it. When I asked him how much it would cost to clean the coils, he quoted me $650, but it has to come from the office. And then the next day I called his office to give me a quote. The lady on the phone told me she had to check with Jose first and then I got an email quote at $850.
Today I spent $250 with another AC company to do the coils and drainage cleaning for almost 3 hours job. I am very happy I didn't contract Preferred Air for this repair, and will NEVER hire them for any jobs in future.