Power Home Remodeling

S L.

STAY AWAY! Solicitor came to my door seeking appointments for window estimates. I do need new windows so I foolishly made an appointment. The estimate guy arrived around 6:40, talked and talked and talked in great detail. The presentation is really slick and rehearsed with lots of slides, starting with how great the company is to work for, and how they do all sorts of charity work. It feels very manipulative (with him complimenting every single thing in the home as well). I let him know that I didn't have much time. He kept talking, wouldn't cut things short. Said repeatedly, ""I could be fired if I skip this part"" (after bragging about what a great place it is to work). Lots of unnecessary detail. Wouldn't skip to the actual estimates. I was starving and hadn't eaten dinner, told him that repeatedly. He keeps saying he's making it fast but he's not. Two and a half hours go by. I am nearly in tears. I keep asking him to finish and leave. He keeps showing me more demos that I don't want to see and unnecessary details (like calculating all the competitors' costs.) I tell him I feel like I'm going to have a panic attack, that I'm on the verge of tears. (I am a single female, and there's a man who won't leave my home when I ask him to.) I even tell him, with these exact words, ""I feel like a captive in my own home."" I repeatedly say, ""I need/want you to leave."" I say I want him to leave by 9 p.m. It goes past 9 p.m. He is still calculating numbers at this point. I get up and just start cooking. He finally leaves, around 9:17. He doesn't even leave the detailed estimate as I asked him to.

I understand that they have a set spiel, but do they really not train people to be sensitive to prospective clients' needs? How are they going to sell people stuff just by wasting their time? If I'm telling someone I'm uncomfortable and upset and want him to sum up and leave, a professional should immediately understand and do all he can to speed things up, not continue to get more window samples out of his bag or calculate with his calculator exactly what he thinks each of their window competitors -- 5 or 6 other companies -- would charge me for this project. Will never use this business -- or open my door to another solicitor. Made an appointment for an estimate with another window business and made them promise to keep it short. Honestly, looking at all the glowing google reviews for Power, they all look slick and fake, too perfectly worded. If you search around (look at the one star reviews), you'll find many more people with complaints like mine. At least he did do one thing for me as he left -- he promised me that nobody would call me or contact me, and nobody has so far. I hope they don't.

Diane H.

Had these guys come give me a quote and 3 hours later they were still in my house giving an aggressive sales pitch. When I went to use the restroom the guy actually tried to repeat when he had just told my husband. I told him at that point, I was done, but did that stop him from droning on and on about the company? No! I don't care if this is their business model, I refuse to buy anything from this company based on their sales pitch alone, which by the way, was full of lies. They say in the pitch that they offer a lifetime warranty but their websites says 10 years. They also say they NEVER hire contractors but glassdoor shows them hiring contractors left and right. Not to mention they are twice the price of every other quote I received. Run away from this company.

Amy L.

We heard about this company through our Sam's Club membership. As we needed to replace our back door anyway, we hired them for the job in 2019. They did decent work although there were some delays due to the door needing to be custom built.

It is now May 2021 and they will NOT STOP CALLING to ask me how I liked the installation, if I want more windows, etc. I have asked them to stop several times and have clearly stated that we do not want any more work done. Still the calls persist.

Once I was at a hospital and told the rep several times it was not a good time for a survey. I finally had to hang up on him, which I hate doing.

I really wish we had gone with someone else due to the constant harassment. They are also no longer at my local Sam's and I wonder if this is the reason why. It's terrible and incredibly annoying.

Anita W.

We have been waiting on a replacement window since early fall 2020, it is now April of 2021 and still no window. They reschedule installation multiple times and on the day we thought they were FINALLY going to replace the defective window we receive a call that the window had been lost. We excepted a follow-up call with information about when we could expect them to get the replacement but we heard nothing at all. My husband called today to find out the status and again got vague answers and of course they blame the situation on COVID. We remodel houses for a living and have put new windows using another company is 3 houses since this warranty claim was established. Funny thing, COVID didn't prevent the other company from doing their job! DON'T LISTEN TO THEIR PITCH ABOUT THE WARRANTY ON THESE WINDOWS having a warranty and them honoring the warranty is two very different things!

S R.

Scheduled an appointment in the morning for 12pm and the rep was a no show! Waste of time!

Kat K.

We had to have our window installation rescheduled a couple of times but the company did a great job communicating changes. We had windows replaced and are very happy with the product! Immediately it was noticeably more quiet in the house. Looking forward to lower utility bills and easy window washing!
A heads up to anyone thinking of replacing their windows it involves much preparation of taking off blinds, curtains, moving furniture that is close to windows. After the install, there is much clean up: reinstalling the housing for blinds, thorough and careful vacuuming (small pieces of glass were found on bedspread) and floor washing.

Joy H.

The windows are great, but we had install issues for sure. It was a really sloppy job - from dinged up window sills, to a really scrappy caulk job, and trim that was crooked. 5 of our 8 windows had scratches too! That said, they are commited to fixing all of this - hopefully I can give a better review in a couple of weeks!!

Daniel H.

Best service ever! From door knocker all the way to the install team, everyone was super professional and kind. Even phone interactions we had with this company were incredible! We enjoyed all the product descriptions and how Levi walked us through what we could do to fix our current issues, without breaking the bank. After the appraisal, we had several other estimates; nothing came close to the price and quality Power Home Remodeling had. On the install date each window was perfectly installed, and the team doing it presented themselves very well. My back yard has post holes in random places, one of the installers tripped and broke a screen, and he informed me right away, took pictures, and had a service call to replace it before he left. The windows make our house really stand out well in our neighborhood! We love the quality windows we purchased, plus we have a transferable lifetime warranty if we ever sell our house.

Marguerite O.

I placed an order for a value of $ 27000, about 22 windows and two doors. A couple of months after this purchase, two windows got damaged. I called the warranty department; they came and fixed the window; one of the windows is still defective.
The front door originally was the wrong delivery. It was delivered in December 2019. They sent it back, and I waited for another 4 months about to receive the new door. I was told it was damaged in the factory and they had to reorder. It finally came. The door was missing the ocular part. They came back to install it. A couple of months later, the door handle broke. Again, I called to get it fixed. They came to fix it. Then last September, the batteries of the new door lock died. I called again, and this time, I was not nice anymore. I was tired of this door. I asked them why a new lock would need the battery changed within less than 6 months. I had a previous door with a better type of lock, the battery has been there for more than a year, and is still going. I realized they gave me a really cheap lock.

Yesterday, as I was heading to work, I was unable to lock the door. The battery died again. It has been less than 2 months since they changed the battery. I called furiously and just wanted to door out. The guy I talked to was okay, but could not contain my anger. He told me I could not talk to a manager and had to call in the morning. I called this morning at 0800 AM and spoke switch a lady that was busy taking care of her home. She had me on mute and answering with the least amount of care.

I have never had a company that comes to my house this much to fix their defective product instead of just changing it. It makes me doubt the quality of the product. The previous window is still defective, and now, I have a door that I cannot close because I never used the keys, and that was the point when I was purchasing this code entry door.

I would not recommend this company. The salesman told me they were they are the only one to offer these windows. It is NOT true. I saw the same windows 6 years prior in Oklahoma. They offer you a warranty service, but who wants to be on the phone once a month about the same product being defective? I honestly regret my purchase, mostly when I consider how much I spent. I am scared that I will spend the rest of my life constantly calling them to fix something and something else.

Find another company for your power windows.

Eric L.

Spent over $10K on windows and $850 to pre-pay for a broken window a year later. They called less than 24 hours in advance to cancel and never rescheduled. When I requested a refund, rep put me on hold forever. I was told a supervisor would call, then given an email... a week later & nothing. I filed a complaint with BBB for their corporate office and tried contacting them through social media. Best method was disputing charge with my bank. Protect yourself by going elsewhere.

Though the windows may be attractive... it is worthless if you cannot replace or repair following initial installation. What good is a ""lifetime warranty"" if they don't answer the phone? These custom windows are manufactured overseas. Excuse I received was a vinyl shortage causing delays. Better solution: don't sell products you can't get and then keep customers' money. Would not recommend to anyone. Zero stars.