Phillips Home Improvements

Robert I.

Our house project originally started out to have the exterior repainted, but then I detected rotting wood between the gutters and the soffit boards. One of the prior owners' contractor failed to install the small metal drip edge that would have prevented the wood from rotting. As such, all of the gutters had to be removed to replace the rotting wood all around our house. We solicited four bids, and we selected Phillips. They were not the cheapest, but their quote included higher quality paint.

The start of the job was delayed due to weather, but once they started, the crew did a very good job and worked very long days. I was consistently updated on the status of the job, and the project manager walked the job multiple times. One day, I had three office personnel checking out the work. While I experienced no communication issues with Phillips, they probably experienced some with me due to my work!

With a job of this size and magnitude, it is expected to have a few issues, and they have all been addressed and in a timely manner. The issues involved paint coverage, and I believe it was due to the shorter winter days and lack of daylight. The crews did a very good job of cleaning up after their work and even used a magnet to pick up any nails and screws from our driveway and property.

Gave them a try and will probably give them an opportunity in the future.

Dan K.

Their communications are unprofessionally poor and they don't make the customer feel important or valued, at all.

Sadly, they only did half the job and never came back.

A salesman then came out and explained that he had had forgotten to submit the dimensions for the gutters for our workshop that is adjacent to the garage. He re-measured the workshop and told me they'd be back in a week to finish up.

Ok, no problem, come out and finish the job...simple, right?

6 weeks went by and I got no answers from multiple attempts to communicate via email, phone and text. They finally texted me last weekend saying it would be ""this week."" Well, a week has gone by and it is now Friday and now they say it will be next weekend.

Forget it....I'll get someone else.

Their final reply via text message, ""Ok, no problem."" Yes, it IS a problem!!

The crew they initially sent out (who did half the job) worked hard, were courteous, cleaned up their mess and did a good job. I have no issue with the field crew, it is with the sales people and the office staff. There is a problem there with scheduling to be sure.

Maui M.

I called them to come out and give me a quote since I've already received insurance checks. I met with David Batastini and he assured me his quote would be emailed to me the next morning. I called him around 11 next morning to just inquire about the bid, had to leave a message since no answer. I never heard back from him so I called the 3rd day and left him another message since there was no answer again. Then I called the main office asked to speak to his supervisor, to see what was going on since sales agent seemed very competent. I was put on hold for quite some time, then was told the mgr would get back to me. Still haven't heard anything and don't have an estimate. I was wanting not only exterior makeover but also planning on doing interior house repainting as well. Overall a strange experience with no follow thru or at least let me know of delay as I understand things happen. I thought this company had great reviews since they were in a book I received of contractors, but on reading some of these internet reviews apparently the story is surprisingly different than the one I got from the Customers choice book.

Cate R.

Painting service were okay however everything else was a MAJOR headache-NOTE: ALL PICs ARE THE CONDITION THEY LEFT THE HOUSE AT THE COMPLETION OF THE JOB. They ran behind schedule, left our house in complete disrepair, and damaged our BRAND NEW floors ""moving (aka dragging)"" furniture. We repeatedly were assured that the project would be done on time (they quoted 4-5 days). As we have company coming this weekend. They sent one guy to paint the entire interior of our 2000+ sq ft; 4 story home. He worked really hard but 4-5 days for a single person job is insane. The third day, they sent two other people (one ""supervisor"" and one guy who's job appeared to be sweeping up). They left at like 7 pm at night and still had to spend the entire day Saturday in the house painting.

The true disappointment was the condition in which they left our house. Despite their claim to ""move furniture"" ALL OF OUR STUFF WAS LEFT IN THE CENTER OF THE ROOMS AND/OR SHOVED IN WHATEVER CLOSET, CABINET, OR DRAWER WAS HANDY. When we came home on Saturday, I almost cried. It literally took all of Sunday to put everything in semi-back together but even a 5 days later, I'm still finding stuff in random drawers. Didn't start taking pics until we were halfway through cleaning up.


The other issue which their claim to moving furniture is that obviously the one guy can't do it properly and did a lot of dragging of couches etc on our wood/stained concrete floors and left a couple pretty serious marks to prove it (brand new house so we don't really have to guess if gouges are new or not...we paid for professional movers and inspected after move in). On top of that, he left, paint residue in pretty much all of the sinks from washing out his brushes, the hose on in the back, took the house key. When we called to complain their solution was to offer $150 bucks (less than 2%) discount to ""pay for a cleaner"". My husband accepted and paid the bill so that we wouldn't have to deal with them anymore but that obviously doesn't compensate or cover the damage to the floors or the cost if we had someone come and move furniture back into place.

Go else or do it yourself...not worth the 6K headache here. NOTE: ALL PICs ARE THE CONDITION THEY LEFT THE HOUSE IN at the completion of the project. THESE ARE NOT MID-project pics....

Steve C.

Trying to get gutters replaced on my house. So far after 3 weeks I've been called 4 times trying to reschedule. Just got call that this morning will now be this afternoon. Not impressed at all and I'm close to canceling my order. Would not recommended at this point. Will update later....
Good grief!! They just called wanting to confirm my appt for tomorrow. That's 5 times they've called me and I still have no idea when they are coming. Don't waste your time with them. Awful. Not to mention I also asked them to re-finish my front door and when I ask them about it they act like its the first they've heard of that. Wish I could give ZERO stars!!

Dom B.

i do not recommend this company: we had to bring them back three times for work they had done.
Dom

Darren W.

After a recent storm my insurance company came out and said the roof and gutters would need to be replaced, here is the paperwork of what is covered and the amount that the insurance would pay minus deductible.

Made an appointment with Phillips to replace the existing gutters and since they were going to do that, how much extra to add gutters to the rest of the house? OK, seems fair enough. But the roofers are starting work in 2 days, I would like to wait until they are done before new gutters are installed to prevent any ladder leans damaging the new stuff.

Seems like a plan right? I thought so.

Well, roofers came and went so I called up the gutter guy and talked about getting them out there and the price as I would need two invoices. One for the just the replacement of the existing gutters because of insurance payment issues and another one for all the extras that I would pay out of pocket on. That seemed to confuse him.

I had to explain that my insurance company would only pay to replace what was already on the house and damaged in the storm and that thee insurance company would need copies of the estimate and follow up paid invoice.

That confused him a second time. He said he would have the person who handles insurance claims get back in touch with me. OK, I'll wait to hear back from him. Two weeks passed and I called back and left a message. OK, lots of house in my neighborhood got hit by that storm, I get that they are busy. A month passed. Still nothing. I dropped by their office in between Allen/Plano and tried to get some answers in August 2014. They said they would call me. Today is February 6, 2015. I am still waiting. Even though I have since sold that house and moved from the area, I might give them another call to see what is up.

R P.

I stopped by their office to see if they had the ability to refinish several cabinet doors. Could not get an immediate answer since everyone was ""in a meeting"". Promised to get a call back that day. Day 1 comes and goes with no response. I call back on day 2 - again everyone in a meeting and can't get an answer. Reception says I will get a call back. Day 2 comes and goes with no response. Now at Day 3. I have decided I will never use them. If they cannot be responsive in even giving me a call back, I would never trust them with something bigger.

Bethany S.

While there were problems with the initial crew and quality, the owner Jason Phillips made everything right.

Kerri B.

I would give them negative stars if I could! When the sales guy (Miles Martin) came out to do the quote, he seemed very knowledgeable. He said the crews that work for them are not subcontractors, they are employed by Phillips. He plainly stated that ""their guys"" do not paint over any rotten wood., there would not be overspray, because ""their guys"" prep very well. Well he either lied or he does not know "" their guys "" very well. Supposedly the crew that worked on my house 2 times now , is one of their best and has worked for them for 15 years. Let's just list the things that after 2 times still needs to be done:

1. 3 pcs of rotten wood on the chimney...which is an improvement over the original 6- 7 pcs that were left and caulked over the first time. I bet they used 3-4 tubes of caulk. Not even exaggerating...we have pics to prove it.

2. Only 1 of 2 rotten pcs that were left on a shed in the back yard. Both were left the first time.

3. No wood was primed before....which became very obvious when a huge piece on my kitchen window peeled off the next day. When they came back the second time to ""fix"" it...they simply painted over it, no sanding or anything. Looks like a 10 yr old did it.

4. There were other smaller issues that after coming back 2 times were half-ass fixed, like peeling paint on the back door frame.

5. Overspray and brush marks on my brick.

My quote included all carpentry, paint, labor, 3 yr warranty...etc. My house is 1750 sq ft and is mostly brick and my quote was $3045 minus $250 for a complete exterior discount. We did get another quote from Certapro and it was $2100 including disc and the only difference in what we would be getting was 1 yr difference in warranty as Certapro only offers 2 years. Philips came down to $2595 after I told Miles we were getting other quotes and there was a considerable difference. After comparing and deciding that we would go with Phillips, we were on the books and waited 3 wks for our appointment date. Only to be completely disappointed in customer service and quality.

The second mistake next to having them do the job in the first place....is I paid the full balance of the job. Now, Miles Martin doesn't have time to return my calls /emails regarding the remaining issues. I have left a message at the office number and no return call from them either.

I usually don't write reviews, but we work really hard for our money. I don't mind paying extra for quality....if that's what I am getting and in this case I did not get what was promised. Sorry, for the long review, but people need to know what to expect if choosing this company.