Penguin Home Solutions

Yizhou S.

Ran away with my deposit. I spent a few months trying to contact them and then realized I got scammed. They would have known they were closing down but still tricked me into signing the contract and paying a deposite. And then they started sending me followup money request: they were hoping I pay all the cost upfront despite never responded to my calls in 6 months. What a joke.
Now I feel lucky it's just the small initial deposit that I lost. If they ended up actually installing some crap on my roof, my entire house is screwed. Close call.

Mikey L.

Can anyone tell me who can I contact regarding my panels ? Everything is installed already but I guess they're out of business now. I need some type of contact info

Matt O.

Crooks! Avoid at all costs. Zero stars. Did not complete solar installation and now I have 20 panels on my roof generating no power.

James E.

I bought my system and was glad to own it and looked forward to the Penguin Home Solutions experience, but something happened while my system was being installed.... PHS ghosted me and many others. They stopped helping me, stopped answering my calls and their numbers aren't working. To this day I don't know what happened to them or what to do about my system and warranties etc. I would have liked to write a great review but I can't.... I would say stay clear of this business.

Darwyn B.

Went out of business 7 months after they installed my solar system. Now I am searching for a solar maintainer and have to pay out of pocket.

L O.

Signed contract in Feb 23, Penguin postponed my installation many times and finally was supposed to install last week. There was no show. Later through the sales rep, I heard they filed for bankruptcy. Im surprised sales rep posed as if he learned from me. I lost my deposit and very disappointed . Im glad I did not pay 80% upfront, which they were insisting upon.

What a waste of time and money, need to start all over again to pass my building final inspection.

Marc H.

They guarantee a certain amount of energy production with their solar panel installation every year. I've had the system since 2020 and this year I got a big fat electricity bill from my utility almost 3x the amount of the previous year only to find out that something in their solar panel system broke and my panels were producing ZERO electricity for 5 months out of last year without my knowledge. I remembered their policy of guaranteed energy production and that they would reimburse electrical costs if their system failed to produce as advertised. I called and they said someone would get back to me. Crickets for weeks. I called again and spoke to someone else and the same result - crickets. Called multiple times until FINALLY someone said they would reimburse a certain amount (which didn't even come close to the amount that I was owed but whatever) and they said they would send a check. Then same thing - crickets for weeks. I called again and they said they sent the check already but NOPE I didn't receive anything and they said they'd get back to me and it's been weeks of crickets again to the point that I could be a cricket wholesaler at this point if any of you have any reptiles to feed. It's been at least 5 months through this process and have spoken to about 4-5 people regarding this and still have no check in hand. I warned them that I'd write a scathing review if they didn't follow through with their promise and still nothing. This pathetic company is a bait and switch scam. STAY AWAY.

Mansoor S.

Worst possible solar company
Don't ever use them. They don't respond to any problems you have

Paul K.

If I could give it a negative I would. Been waiting since March for an install. Finally installed in June. Still have not sent final paper work to PG&E, so I do not have a permission to operate. Now I'm paying on my Solar Loan and paying PG&E for my power at the same time. So now I'm on the hole even more. They won't answer their phones, won't finish their job. Also lost parts of my breaker box on install, replaced it with cardboard. PG&E refused to switch me over, they can't get ahold of Penguin either. Looks like I'm going to have to hire an attorney to try to use a system i paid for. Thanks for nothing Penguin. Hope they all get thrown in jail

Peter P.

Two stars means ""Could have been better...""
I've worked for a lot of badly run places in my life. I worked on a halibut boat in the open ocean waters of Alaska in mid spring, freezing, living on peanut butter, and almost lost my arm when an empty hook was missed on the drum, and a captain who swore at the world because he couldn't find the fish, bobbing up and down, freezing, making no money. I took a sales manager job at a winery and the scores came out on the main wine, our Pinot Noir, and it was the lowest in the nation, 64 points out of 100, and I still sold the wine. I've worked for tyrants who could never be pleased and needed to dominate every aspect of every employees life including their clothes. I've been turned around and tossed asunder quite a few times. I've also worked at great firms, with wonderful people, and some driven to be the competitive best. But Penguin Home Solutions has done something that few others have rivaled, the details of which are still raw and upsetting. Penguin Home Solutions took the installation money from a contract I signed with the town minister and then didn't install the job on the appointed day - twice! Yep, they took the money from the town minister and never did the job. Now that is just plain humiliating. It is a new low - humiliating. So one asks the mirror, ""What went wrong?"" These guys were kick-ass solar installers. They did their own installs. Penguin had great contracts and wonderful people. The were On It for quite some time. How did it get like this, and more importantly, can this ship be righted and get back on track? IMHO, the answer is yes, but it is going to take some deep business reflection on who Penguin Home Solutions wants to be, collectively, from the very lowest stakeholder to the new owner at the top. The challenges are system-wide and yet fixable. One thing is for sure, Penguin Home Solutions isn't going to stay like this for very long. This halibut boat looks like it's going down, and pretty fast, too. Reviews can change though, and I hope this one changes soon.