Painting Plus

Movita S.

Painting Plus has painted our house three times in the twenty two years we have lived here. They have always done an excellent job. They show up on time and call if they cannot come. They have been very helpful with everything from selecting paint colors to new windows and doors. They just finished painting our home and they made our 30+ year old home look new again. If you live in an older home, don't tear it down or move. Freshen it up with an awesome paint job by Painting Plus-you won't be disappointed.

Michael R.

November 2018 Update: We requested paint warranty service in December.
April 2019 Update: They wouldn't honor warranty.

We experienced: Bait-and-switch pricing; poor quality; damage to our home; horrendous communication; and absolutely no consideration for our time.
We chose Painting Plus (PP) because this company had internet reviews that were positive,

Our project was three sides siding install, paint all, gutters/covers, and a new front deck (about $15,000 - total). PP wasn't the lowest price.

A 1-2 week project took PP over 2 months from start to finish! We ended up being a project coordinators and quality control!
A brief detail of some of our experience with PP:

Bait-and-switch
No PP management (who could speak English) was onsite for the siding nor the painting project
When the siding installers arrived, PP said back deck boards would need to be removed to properly flash the back deck, and do it the ""right way"". The PP sales person suggested that that would cost ""$300-$400 more.
PP wanted to charge more money too properly seal front deck from water (so that water doesn't drip behind stucco).
We hired a ""general contractor"". We were asked to contact the painters directly.
PP painted and damaged the aluminum window trim

Quality
After PP communicated they were done, we had to do our own quality reviews! PP seemed to want us to point out ""issues"" (PP is a ""professional"" painting company!). We pointed out dozens of quality problems, and unfulfilled contractual items.
Soffits were not scraped and bare wood primed. We then endured several visits from project manager, painters, and the sales person to ""communicate"" the issues.
There were dozens of unpainted and un-caulked areas, and ""cuts"" that were looked like a child did the painting
The paint coverage on the back deck was poor.
After the THIRD time the painters came back to fix issues, there was STILL ""pencil width"" bubbles in the paint.
The posts on the front deck had 1/2"" (or more) gaps where the boards should meet. PP splattered caulk in the gaps to ""fix""!

Damage that existed when sales communicated to us that PP was done with our project:
ALL metal window casings were damaged by workers (ladder fell on one).
A three foot length of DAMAGED siding was installed
A 18' length of siding was ""bowed""
I was initially told (by sales person) that our white colored window trim could not be painted (because it's metal). About 1/2 of the metal window trim were painted the siding color! When this was pointed out to PP, they painted the rest of the metal trim the color of the siding!

Consideration:
PP worked at ""their schedule"" - consideration for our time, schedule, and lifestyle was not demonstrated:
There was absolutely NO clean-up on a WEEKLY basis (forget daily basis). All scrap gutters; scrap lumber, NAILS, sawdust, etc. were strewn throughout our yards for several WEEKS. Multiple requests to clean up were always met with ""tomorrow
PP showed up unannounced at least three times. One occurrence: PP scheduled to arrive on 11/30/16 (after noon). On the day before, 11/29/16 at 8:00am, they were ""leaning on"" the doorbell.
We ""lent"" our power sprayer to wash the back deck when the painters showed up with inadequate equipment!.
We had to listen to numerous unproductive ""salesy excuses"" from the sales person.
The gutters were scheduled to be installed on a Friday. They didn't show.

Payment
Approximately four weeks before the project was finally complete, the PP sales person texted that he was coming to pick up final payment. About 2 weeks before the project was complete, the project manager was texting to request payment. The ""100% percent satisfaction"" was lip service.

4-26-19: Owner (Charles) he wants us to call him? We left more than six messages at PP, and no one at PP returned a single call call. Not one. No one at PP knows about our calls? Please....

Chandler R.

Great company to work with! I have had Painting Plus complete a number of jobs for me over the past few years and have had excellent service!!! Most recently, had all siding replaced, entire house painted, and master bathroom remodeled. As always, very satisfied with the performance of Painting Plus! Also have my gutters cleaned a few times a year for the last 8-9 years, by Gutters Plus- with great work there as well!!

Yingxue T.

Worked with Painting Plus to paint the exterior of our house as well as install gutters through their Gutters Plus division. I worked with Matt who did a good job managing the painting of the exterior of our house despite multiple delays due to weather and their main painter injuring themselves. Our main issue came with the gutter install. We initially chose Painting Plus despite their higher than other quoted price we received because they would be able to work through both our painting and gutters. However, a few days went by after our painting was completed without us hearing or seeing anyone show up for gutters. It took me calling Matt and the company multiple times to understand when to expect the gutters. While they blamed it on a packed Gutter-install schedule, I cannot help but believe that they completely forgot about our job due to the frantic responses we received that were unable to give us a timeline 4 days past the completion of painting.

Kevin G.

they just finished my Hardie plant job here in Johns Creek..Good solid company, try and deal directly with the owner, Charley D.

Peyton N.

I recently hired Painting Plus to complete $4400 worth of work to my home: replacing rotten trim, replacing two windows, and a few other miscellaneous things. A job that should have taken a few days to perform stretched over few weeks. Someone from their crew would schedule a time with me (some of the work was inside) and I'd take time of work to meet them, only to have them fail to show and fail to call. They never replaced my screens or portions of my gutters and they discarded portions of my house alarm system in my old windows even after I alerted them to that issue. Icing on the cake? I called to complain several times and their response basically like, ""yeah, hard to find good workers, sorry."" Overall a very bad experience.

Jan L.

After receiving 5 estimates I found the proposal I received from Painting Plus what I requested and fairly priced. The proposal was for removal of my old siding in the back and installing Hardi plank, removal of any bad trim and/or fascia, and the painting of my exterior. We had scheduled this late winter so there would not be an issue with any plants, and we made sure any possible obstruction was removed. I even took down the lights myself. When I came home from work the siding had been replaced except for a small area, but it was hard for me to inspect since it was dark. I asked John if I should pay half as per the proposal since about half the job was done, but he stated not to worry about it and that he trusted us. The next day the siding was completed and they had started the paint job. After they had ""completed"" the paint job I came home while there was still some sunlight and was able to see the job. The electrical box for my outlet in the back was broken with the siding install, both vent openings were damaged with the bathroom one so bad it would not close even by pushing it, the patio light was crooked on the siding as it did not fit the way the siding was installed, cracked and chipped trim around the windows and it was painted over without being caulked in, several areas that they forgot to caulk in, bad paint areas, loose hanging gutter downspout, found out later the back of the chimney was only painted half, and so on.
I received a payment request from their office, and when I contacted Painting Plus about these issues stating that I would pay half since the job was not completed I received nasty calls and texts from John that I had to pay up now and he was coming to where I work to pick up the check. As I informed him the job was not completed and I did not have a check book on me he demanded to know if my wife was home or at work so he could pick up the check there. I informed him I would be home that evening and we could go over these issues and payment. That late afternoon as my wife had gotten off early from work he arrived at the house unannounced with a crew to work on some of my issues constantly ringing the doorbell. At that point my wife was freaking out about to call 911. In the end she opened the garage because the left over paint was in there so they could do the touch ups. Other repairs I had to do myself as they were not addressed. This is not why I hired a contractor...
After a couple of months bad paint/caulk areas are popping up, but I am to afraid to complain.
STAY AWAY!!!

Lisa M.

I got four estimates for new siding & painting for my townhome. Painting Plus/Siding Plus provided a very competitive quote that included everything I asked for plus a few repairs. Based on this & their excellent reviews online, I chose them for the work, and I'm very glad I did. I lucked out when the project scheduled for the week following my decision was postponed, and they were able to get started on my home right away. They were done in less than a week, which was very impressive. They also kept me up to date on progress or any issues. I'm not an expert in siding or painting, but I have gone through this before, and I feel the quality of the work was very good. The hardiplank was seamless, the repairs done well, & the painting was precise. Overall, I was very impressed with this company & would recommend them to others.

J B.

I would not recommend Painting Plus. The owner Charlie is a jerk; he didn't show up once between quoting the job & picking up the final payment. And he wanted payment before the paint was even dry. I told him no, we were still finding things they needed to touch up, & he went nuts! We still find places where they totally half-assed things and we've had to clean up or re-do their work. Worse yet, I call them for something basic to fix that they broke, and they blow me off. What's going to happen if something major happens? I guess we're on our own.

The part that irritates me is when they know they screwed something up, they expected you to live with it AND pay them full price for their screw-up.

Do yourself a favor and choose somebody else.

Matt B.

Super professional, on time, and excellent quality work, at a very competitive price. Had 4 rooms of my house repainted. We were very happy and would highly recommend Painting Plus to anyone.