Oakdale Roofers

Sal S.

Zero star. Absolutely useless company. Don't bother calling. They scheduled an appointment days before and called 2 hours before to cancel. Don't waste your time

Sarah M.

Short story: Strong start then downhill from there. Would not recommend. Should be called UNreliable Roofing. Six weeks for a substandard job accompanied by no shows, various delays and other unimaginable frustrations.

Long Story: We contracted with Reliable to replace our roof and they started strong with demo the next day (Sept. 8). Rain was expected later in the week so they made a special trip to our home a couple days later to cover our roof with plastic. Much appreciated.

After several no shows and other unexplained delays, repairs to the plywood were completed almost 2 weeks later (Sept. 20).

New paper and the first set of shingles was installed (Sept 21 & 22). I say the first set because not only were the shingles the wrong color (light brown instead of dark gray), there was overspray of sealant and spray paint and areas that the shingles were barely attached.

Our ""Project Manager"" was useless and unresponsive. When he did contact us he would tell us workers would be there the next day or in two days and nobody would show up. We had better luck communicating with office staff who were always apologetic and acted shocked at what we were experiencing.

A few days later (Sept 27 & 28) the roof was again taken off, new paper and shingles installed. Unfortunately, again there was overspray of sealant and spray paint and areas that the shingles were barely attached.

After several phone calls and emails to the office workers were sent out (Oct 7) to fix the issues we pointed out to them. Better, but not great. At that point I was frustrated and decided I would fix the paint issues myself as clearly I can do a better job with paint that actually matches the house.

On Oct. 12 the final inspection was cancelled by the city as Reliable had failed to submit their Waste Management documentation.

Next inspection was scheduled for Oct 22, waited at home, called city at 1:30 pm to confirm inspection was still happening. They said yes. When we called again at 3:30 pm the city advised us that the inspection had been cancelled earlier in the afternoon. We certainly didn't cancel. We rescheduled the inspection with the city for Oct 25 and advised Reliable we did so.

On Monday Oct 25 husband called the city at 8:03 am to confirm the inspection was still scheduled and was advised that someone from Reliable had called the city at 8:01 to cancel the inspection! Thankfully, we were put back on the schedule and passed inspection with suggested repairs.

A ""Quality Assurance"" man was sent to collect final payment (Nov 1). He was polite and seemed shocked by our experience. He promised he would ""see what he could do for us"" but as expected we have not heard from Reliable Roofing.

Saul W.

I received a quote for artificial turf. (Yes, this roofing company does artificial turf) Their initial quote was triple the amount of my next highest bidder. They offered me a discounted rate, which was still double my next highest quote. Always get multiple quotes before buying anything. Needless to say, I did not hire them so I cannot review their work.

Louann S.

Bathroom remodel - The quality of work is good. Response, follow-up and communication is very poor.

Lew M.

This company is not very reliable. I tried 2x to make an appt to get a quote on my roof and both times they no showed. Fine if they don't want more business, but why do they need to waste my time?

Rene C.

I am only writing this so others don't over pay and get ripped off like I did. They charged 20k for the job stating it was platinum installation but trust me it's not. The roofing system comes with a multilayer system but they tried to not install water and ice on my roof. When I sent the pictures of the underlayment being laid with no under seal the project manager was annoyed, stating it would be place on there. I told him they are lying because it was being g nailed down and he said that's the way it goes. They cut corners and slap it on there but charge full price craftsmanship that's just not there for the price being paid. Nails were left all over the yard on shingles too, which melted in and cause little holes. I told the quality control person and he was like so what throw it away. They left a full gas can on side of my house in the middle of summer that could have exploded. I contacted the project manager because all these things made me angry due to the price vrs laziness of the company. Main office does not care and does not answe phone ...I did pay for the work because I had no choice...FYI they had kids working g on the roof the first day which would be non of my buisness but that can't be worth 20k