Northpoint Roofing Systems

Leah W.

From Paul to Tyler, my experience with this company was excellent. I was highly impressed with the skilled crew! Thank you for getting me a great price and roof!

Scott M.

A North Point guy knocks on the door one day, says they're replacing a hail-damaged roof in the neighborhood and asks if I want an evaluation of my roof. I've got nothing to lose so I agree. They bring a drone out that photographs the roof and maps hail damage. The photos clearly show hail damage so I submit a claim to Farmer's. Their adjustor comes out, takes a look and denies the claim. What now?

I got no response for my question from the North Point salesman so I blistered them with a bad Yelp review (subsequently taken down due to the positive response from North Point shortly afterward). One of the owners of the company, Keith, asked if we could talk, so I sent him my phone number.

He called and explained the entire process. He suggested that I ask Farmer's for a second opinion. This time, Farmer's says, yeah, hail damage, new roof. Great guidance from Keith.

From there things went very smoothly. Once we'd settled on the terms of the contract, they went to work within a few days. They completed the tear-off and new roof installation in one day! They also upgraded my roofing tiles at no cost.

They did a nice, professional job. The roof looks great now! This was a very pleasant experience after the initial hiccup. I definitely recommend North Point Roofing!

Peggy H.

One of the most professional companies that I have ever dealt with. After surveying my roof, by drone, Jameson contacted me to explain their findings. I needed a roof replacement due to hail. From start to finish, Jameson went up and beyond. He was quick to reply to any of my questions or concerns, even after the job was complete and others, also very professional, took over. The new roof was replaced in a day, and the cleanup left my yard looking as before the job began. They helped get my insurance claim settled satisfactorily, and best of all, wanted no money up front.

Bob S.

Same experience as other yelpers. Salesman goes door-to-door throughout our Roswell neighborhood, offering free roof inspections. Unclear whether such solicitations are allowed by law, whether firm has Contractor's license, Roswell business license, or liability insurance. Non of this info was offered. Seems fishy to me. Other yelp reviews make me glad I stayed away.

Dylan G.

Our neighborhood has a strict no soliciting policy. When we came home from running errands today, this salesperson from Northpoint was standing next to our driveway waiting for us to exit our vehicle. We stayed inside the car for minutes because we didn't want to talk to any solicitors, as is the neighborhood policy. We went into our home after he left.

Once we got inside our home he returned and came to the door to solicit. We informed him that there was a strict no soliciting policy and that nobody in our neighborhood wants solicitors. He insisted three times that he had a permit to solicit. We informed him that our neighbors and HOA do not want it. He kept insisting that he was permitted and that is odd, because anyone who has a license to solicit door to door in our county would also know that the rule is that you must wear a visible badge indicating your status as a licensed door to door salesperson. The picture shows this was not the case.

This matter aside, it is important to note that just because you have the *legal* right to do something, courtesy, respect, and professionalism are important too. When someone avoids you and when someone says repeatedly that soliciting is unwelcome and that you are unwelcome, that should be it. End of story. But I am writing this review here to let people know that Northpoint was disrespectful to my household and neighbors and that we won't do business with this company and we want everyone to avoid companies like Northpoint that disrespect neighbors in this way.

I would add, finally, that we don't want Northpoint to continue this improper and discourteous door-to-door selling. If the neighborhood says no soliciting, that should be enough. If the customer who answers the door says no soliciting, that should be your signal to say goodbye and be respectful. And if you hold an official license to solicit, and you don't care about people's preferences, at the very least abide by the regulations and wear the door to door sales badge that is required.

Brien K.

Great experience working with Justin Tanner very professional knows the business. Tito did a great job with his hard working crew. Very pleased with the service all the way around

Jeff M.

Paul Curtain our salesman was top notch as was the roofing project completed by NPRS.

Daniel M.

Be aware that the drone roof damage detection bit is likely just marketing BS. And your home owners insurance may include a ""no claim"" discount which you may lose if you file a claim...even if it's denied.

A Northpoint rep came to us explaining they had replaced many roofs in our neighborhood due to hail damage from recent storms. They offered to fly a drone over our house to take pictures and use their software to identify potential hail damage. The rep said this is the same technology the insurance company or inspector would use. The roof needs at least so many instances of damage within a 10x10 sq ft area. The report the rep provided indicated we had 3x more than the needed amount.

We filed the claim. The inspector came a couple weeks later, and the rep joined for the inspection. I never saw anyone after they finished the inspection. The claims adjuster called a few hours later saying the inspector didn't find enough damage to warrant a replacement. I texted the rep asking why their system indicated significantly more damage, but never heard back.

I got a call from Northpoint's office a few days later asking for a status on the claim. I explained what happened and that I never heard back from the rep. She said she would get in contact with the rep to determine if they should follow up with the insurance company to fight for our claim. Never heard back. That was a couple weeks ago. After a suggestion from a friend, I checked our insurance info and noticed we have a discount on our home insurance policy for no claims.

Won't know for a few months if that discount is removed or if the rate will be affected, but I definitely feel that the pitch by Northpoint was BS, a waste of my time, and will potentially cost me money. I've had other friends use Northpoint, and they've indicated the quality of the work was good and the process was fine. But in their case, they had obvious internal damage due to roof issues.

Aaron K.

These people ignore our neighborhood's No Soliciting sign and just knock on every door in our neighborhood anyways.

They pitch the usual ""hey did you hear there was a storm on X date--we will examine your roof"".

Is this who you want working on your most expensive possession?

Joshua E.

They offered a ""free roof"" but completed lied about it. After they were done a guy wanted payment and said that the insurance company would pay out for the rest. They didn't. This has cost me at least 6k so far. The roofers knocked in a gable vent and also removed a vent on top of the roof. They have left exposed wires and now I need an electrician to come out to fix it as well as find someone to replace the gable vent.

The gutter people put down spouts too high up around the house and started causing holes where the water hit the ground. They also never cleaned up and I had to pick up all the gutter parts and nails around the house.

These guys are a scam and do bad work. Stay away from them.