New Rüf

JP A.

We very badly needed gutters, as we found the rain was impacting the side foundation of our home. After extensive search, including two different quotes from competitors we found Newruff after seeing their truck driving through our neighborhood. Justin Seybold our main contact was very responsive, patient, and diligent with his work getting gutters on our home. Unlike the other companies he broke down ALL the options we had, the pricing on each and the benefits of each option so we could select an appropriate option that worked best for us - truly great service. They put us on the calendar for an installation very quickly and the process itself was done very well. He has followed up with us to ensure that we are still happy with the gutters, and regardless we got a very good warranty added to the service and gutters as standard part of the package. Thanks for everything!

Edward Andy B.

Excellent Work and Quality Products! Project Supervisor was easy to work with and very Knowledgeable!

Angie G.

First thing, the guy, Bob, that came out was very nice and professional. He got on the roof and came back saying I just needed to repair one large hole in the roof, which was why I had them come out in the first place. I had a satellite fall off the roof and knew there was an issue in that particular spot. My roof is 12 years old and I was very surprised that he only suggested fixing that one spot and found nothing else wrong. Ok, I signed up for the fix. That was August 18. I did not hear from anyone until Bob called approximately September 18 telling me the repair crew was on their way in the next hour. No heads up before that; however, they did not show up and nobody called to tell me. Sept 21 I emailed the sales manager, Jonathan, to ask what was up and got no response. I contacted Bob again two days later and he, again, told me the crew was on their way. And no show again. He did eventually tell me they were not going to show up but probably only because I grilled him about not doing it the last time. I lost track of when who was doing what and eventually somebody showed up to do the repair in the next 2 weeks or so. I then had another company come out to replace my siding and they came to me saying they found a major issue with the roof... and it was not where the repair was. They proceeded to get a roof guy out who went into my attic (which Bob had not done) and he took the attached pics. He told me there were at least two more leaks that had not been found by Newruf... and it was bad enough that the wood was deteriorated. He asked how old the roof was, I said at least 12 years old and he was shocked that anyone would try to repair a 12 year old, ""3 tab"" roof ( I don't really know what that means besides that any repairs would break all the surrounding shingles). So, I'm now replacing my roof. I told Newruf what had happened in an email and they called saying they were on the way to my house. I wasn't there but I let them in via phone because I was desperately curious what they would say. They finally got up in the attic, looked at one of the leaks and said it just needed a little caulk and the rest was fine...totally ignoring the other leak on the other side of the house because I guess they didn't want to crawl all the way into the attic. They (Jonathan and Bob) proceeded to argue with me that I did not need a new roof. I asked them how many 12 year old year roofs they had done 3+ repairs on and within a few years of be having to replace the whole thing, wasting the thousands of dollars I spent on the fixes!! They did not have an answer except to say that my roof was fine and needed minimal repair. I told them I didn't think I should pay for a repair where they missed all the other issues with the roof and their fix will be ripped off in a few weeks now anyway. Jonathan just said ""well, we did the work""...I hung up on them. How would Jonathan know my roof was fine having not even gotten up on top of it???? He barely got in the attic and proceeded to argue with me. They basically ganged up on me and bullied me. I texted Bob to let me know when they were out of the house so I could close the garage door. Bob texted me yesterday asking me to finish the completion certificate. ? Fine. I did. Hell, I guess I'll pay for it since they ""did the work"" and now I'm the dumbass out of $1300 because I didn't question Bob's initial evaluation more than I did. I did ask him if he was sure a few times and he swore it was only the obvious damage I had reported. I'm glad others had a good experience with these guys but wish I had, as well.

Rodney M.

NewRuf did excellent work replacing my roof that suffered hail damage. In fact, the new roof looks better than when the original roof was new. Everything was done to my complete satisfaction. NewRuf even did some extra caulking for me that was not part of the roof job, but fixed some leaks that were out of reach and damaging a lower bathroom window. Tyler (602-245-1070) thoroughly explained what was needed and how the job was going to be accomplished. He was the liason between me and insurance company, making that process very easy. I learned quite a bit about roofing in the process because Tyler took the time to fully anwer all of my questions. I highly recommend NewRuf.

Nuria A.

We had a good experience with NewRuf. Our roof had gotten damaged during a storm and Lance showed up at our door asking if we were interested in seeing how our roof looked from above. They asked for permission to send a drone to take pictures and provided a full report of the damage. Then Lance scheduled a video call to go over what needed to be fixed and did a very throughout presentation that answered many of our questions. All of this before even going into contract. The process was smooth and we got a brand new roof with very little hassle. They worked directly with our insurance which made the process even easier. Anytime we encounter an issue Lance was quick to address it and kept us happy. I would work with Lance and NewRuf again. You can reach Lance at [email protected] 512-585-7005

D. H.

Kristina took time to inspect my roof and recommended me to file with my insurance company. MET insurance adjustor declined to cover on the first visit. Kristina was very knowledgeable on dealing with the insurance. She explained my rights and options as a policy holder. Long story short, insurance cover the roof replacement. It looks Great. The roofers were courteous and did a good job on the roof and left the yard clean. I would highly recommend NewRuf for roofing needs. Thanks to Kristina!

Tim S.

NewRuf is awesome and I couldn't be happier with my new roof and the whole process. They handled all the hard work getting my new roof approved by insurance and held my hand the whole way. I didn't realize I qualified for a new roof paid by insurance so I have them to thank for that. They made the process extremely easy, and I wouldn't have a new roof without them. They were professional, punctual, easy to work with, and I highly recommend them. I worked with Jonathan directly, and he was great.

Charles C.

Bye far the best roofing company in the central Texas area!
Positive: Professionalism, Punctuality, Quality, Responsiveness & great value!
Michael was the utmost professional. The entire company was so pleasent to deal with from beginning to end. Worked with my insurance adjuster and really took the whole process with integrity and pride in their work. I would highly recommend this company to anybody in need of either a new roof or repairs! They guarantee their workmanship 100%

Madi M.

Michael from New Rüf approached me because he noticed that the roof of our family's home was damaged from hail. He helped me by giving a quick and thorough inspection. Based on what he saw, he told me that he felt my insurance company would approve the construction of a new roof. In a matter of minutes I scheduled an inspection time with them. The result was a very attractive new roof and gutter system that makes our house look 10 years younger! One thing I liked about Michael was his calm and persistent attitude, and on top of that, he assisted me every step of the way and got the job done! I found the experience to be very fulfilling as a homeowner and I would recommend Michael and New Rüf to any homeowners out there who want to work with a good honest company that delivers a dream roofing system!

CJ M.

NewRuf.com recently completed my Roof and Gutter replacement as well as screens damaged by hail. They were very thorough explaining the process and both their Sales and production Supervisor were very attentive to my needs and concerns. In spite of some mid project personnel changes the level of follow up and pace of project remained constant. I would utilize them again and encourage my children to do the same.