M&M Roofing, Siding & Windows - Austin

Lesli S.

They replaced our shingles, vents and pipe boots, no leaks. Once they started the work they were done in the same day. An employee came out a couple of days later to inspect the work and fix anything we were concerned about. I am happy with them. After the last storm some shingles blew off but they came right out and replaced them. It was free because of the warranty for the type of shingle. I don't have any experience with roofs other than the work they did but I am happy with it.

Yi L.

It's the Friday mid-night on Jun/16 and I am writing review on yelp, now you will believe me how much I love this company. My roof was replaced by M&M on 2009, after that my master bedroom started to leak from time to time. I do not remember how many time I have called them, the same spot under the chimney just keep leaking again and again. I have repaired/painted my dry wall twice, all at my own cost of course.

Last episode started May/22/2017, deja vu, raining heavily and the dry wall started to bubble. On May/25, one of their contractor came and said he would need a helper to do the water testing and he left. May/30, he came by by himself again, did something but left without telling us what's been done. I called the boss, who suggested me to cut the dry wall open and wait for the next rain since their new policy does not allow water testing anymore. Yes, a hole in my master bedroom and wait for next rain! As an engineer, I built myself a water leak detector and insert into the wall. On Jun/5, my leak alarm beep like crazy, I were happy that my invention works but it also proofed that the May/30 fix did not help at all. After two no-shown on Jun/7 and Jun/8, as usual no call to info me and no apology, the contractor finally came back on Jun/10 with his helper, water tested and told me it's the chimney cap cause the leak, which is not part of the roof and suggested me to talk to the M&M manager.
I texted/left voice message to the M&M manager many times and asking what's the next steps, got a text back 5 days later said he is out of town and cannot take care of it until next week.

During the period, I thought about seeking the second option from a different roofing company. Today, the pictures are back and I am really upset after seeing the professional assessment from the another roofing company:

"" Many of these photos show cracked and broken hip and ridge cap shingles, some with previous repair attempts and smeared with caulking, exposed nails, vents with
exposed fasteners, storm collars at metal pipes that need re-sealing, wood damage at chimney, and a few other minor issues.""

""There are fasteners driven into the wall counter flashing that are low / too close to cricket surface, which will allow water to wick in during sustained, heavy rains. The cricket has fasteners that are driven into the body of cricket and have been sealed over with silicone, but as happens with sealant, it will not be a long term solution. The soldered corners were probably broken during the re-roofing, which would explain why someone would smear roof cement all over the corners and entire cricket. This is very improper and is actually violating the normal functioning of the cricket. Roof cement is not a long term solution and will eventually dry out and crack with expansion and contraction. ""

Those pictures show poor workmanship and they were not welling to fix right. I had enough and here are some pictures, enjoy.

H. Elizabeth K.

We got our roof done in December by M&M. And it's been a nightmare ever since.
Everytime it rains, our house leaks. I wish I was exaggerating.

I have to put down towels and buckets to protect our wood floors. Not to mention the water damage to our drywall from the leaks.

I wish we would of read reviews on this company before paying them nearly 10K for the new roof. Not only did they do a terrible job on the roof, but there is places where the nail gun went through the actual ceiling and left holes. (1 above our shower and 1 in our bedroom).

It's been so disheartening. We have had extensive water damage done to our walls because of the leaking roof. They even had the audacity to tell us that it was squirrels that made the damage to the roof which caused the leaks. Seriously?! Squirrels ate through the flashing on our roof!?

My husband has had to climb up on our roof during storms to cover places with a tarp. It's that bad. I've waited to write a review, in hopes that they would come through for us, but it's not looking like it.

It's been less than a year and we have had to call them about a half dozen times to get our roof repaired. I am at my wit's end. They don't seem to care one bit about hurting a family or their home. I hope this saves another family from making the terrible & costly mistake that we did.

********************************************************************
I'm editing to add a star for their promptness in returning my emails I made to them after another leak.
And another star for sending over someone so quickly.
They called me and my husband first thing the next morning to send a guy over, James, who does their TPO. He stayed for over an hour fixing holes and places he saw that needed mending. He explained the issues, took photos to show me and showed me how he mended the areas. He was very kind and hopeful this would fix all the problems.

I am crossing my fingers this is the last time they had to mend/tend to any issues. And that we no longer have any more leaks.

I will definitely update if anything arises.
Fingers crossed this is it!

Becky B.

We dealt with Chris from M & M. He was very professional and did exactly what we discussed. The work was beautiful (painting, siding, deck staining after 2015 hail storm). They did a great job of cleaning up as well. We plan to use Chris for metal roof repair after we settle with our insurance company.

Walter M.

Hardi siding and 17 Anderson Series 100 windows installed perfectly.

After receiving bids from multiple contractors I decided on M&M based on price, longevity of business and reviews, especially on the James Hardie website.

Very satisfied, highly recommend.

Dmitriy B.

I had a relatively small project: paint a deck, replace a fascia, and do some sealing on the siding and roof, which I was told would take a ""full day"" to complete when M&M was bidding on the job in 2015. Sounded great, so I decided to go with them.

M&M first said they'd do the job sometime b/w July 8-10, but never showed up or contacted me to let me know what happened. I reached out to them, and they sent subcontractors out on Jul 18. The contractors they sent did not have the right supplies, which they could not arrange with the headquarters, which resulted in an initial delay of a few days. Credit to M&M, they agreed to reduce the cost by about 10% after I asked them on July 20 (this is at least 10 days after the job was supposed to be done, but was not, due to delays caused by them and their contractors).

The contractors did shoddy work and did not come close to finishing the job, which was supposed to take 1 full day. For example, they used foam instead of mortar (the work order stipulated mortar), and they ended up getting spray paint on various things in my backyard in addition to the deck, like windows, decorative rocks, walls, plants, etc. Then, the contractors just stopped showing up when they said they would (multiple broken promised work days, with no notification or anything from them or M&M, and my having to bug everyone to respond and re-arrange the dates).

On July 24th, again after I reached out to M&M a few times, they agreed to send new contractors, who seemed much better and seemingly (at the time) finished the job, but the final inspection took place on August 12 (this is almost 1 month after the job that was supposed to take 1 day commenced). During the final inspection, most everything requested initially was finished, except one penetration on the roof was not sealed, a minor detail. The M&M manager said he'd send someone out very soon to take care of this, and asked for the payment, which I gave, since the job was 99% done at that point. Nobody came to do this, despite my reaching out to M&M on August 18 and Sept 8. I received a phone call from (I think) one of the owners to ask me about my satisfaction, and I told him that there is still one thing to finish. He assured me this would get done, but as of mid-December, nobody has come to finish the job. And I now have spray paint on a bunch of things in my backyard, which they did try to clean a bit, but did not come close to getting all of it.

Bottom line: The job took way, way longer than advertised, required me to hound M&M to make progress, had unintended side effects of spray painting random stuff in my backyard, and is still technically unfinished.

Chris M.

I had a great experience working with M & M Roofing, if your looking for professional, knowledgeable and the best value for your dollar save yourself some time and money and work with M & M Roofing.

Below is my experience and justification for my recommendation.

With three quotes accepted for performing roof work there price was in line with the top two. What won me over in my decision to move forward with them was two fold. First Audie, the individual that worked with me throughout the process, was timely in providing a quote within the requested time frame without need for prompting ( I had to remind another company that I needed the quotes and had not received them ). Secondly Audie was extreemly professional over the phone and patient as he walked me through the process and expectations of what was to happen as the work would be done.

Thanks Audie!

Randy O.

Upon referral from my neighbor, I called M&M for an estimate to replace the roof over my sunroom as well as repair a leak around a skylight. The firm's Austin Sales/Project Manager, Chris, arrived early, answered my questions, and addressed my concerns. When I accepted their proposal, they accommodated my schedule to do the work. I very much appreciated the professionalism which Chris exhibited in all of our interactions.

The replacement and repair took one day to complete and that night it rained. So far, no leaks either from the new roof or skylight.

I recommend their services without hesitation.

Christopher C.

M&M Roofing, Siding and Windows carefully appraised the siding repair job and submitted a quote. ""Too high"" I said so, based upon their detailed job costing we were able to reduce the cost of materials and agree on a final price. Arriving on time, the quality of their workmanship was excellent as was the extent of their leak testing and subsequent ""all-work guarantee""

Tim M.

We recently had our siding and windows replaced by M&M. It was a big job and we had no experience with these types of renovations, so we weren't sure what to expect. From the first day through the last (about a week total) the experience was great. The crew was friendly, on time, respectful of our property, and did a fantastic job. The house looks like new and we couldn't be happier!