M&M Roofing, Siding & Windows - Austin

Blake S.

After 76 days of waiting for our repairs to be completed, we fired M&M Roofing because of shoddy workmanship, broken promises regarding workers showing up, and lack of supervision.
Instead of lining up roof tiles properly to fill in existing gaps, they filled in some of the gaps with mortar. They installed a metal cricket to divert water around the chimney, but left a crease in the metal allowing water to pool instead of leaving the roof. They overlooked or poorly repaired roof vents coming through roof tiles, and they missed repairing flashing that is out of place. I'm not a roofer, but I ended up being the supervisor by having to continuously point out areas of the roof that are supposed to be repaired.
Wilson Roofing repaired the tile roof next door to ours while M&M Roofing was attempting to repair ours, and after a few days Wilson Roofing was done. Our neighbor's roof tiles fit together like a puzzle as they're supposed to, and I cannot see any gaps that might allow moisture or animals from entering their home. This is what we are still trying to achieve. I was having to travel back & forth from out of town to check on the repair progress, and made the mistake of paying Audie in full after he promised to complete the job that week (day 35 of 76). No one showed up to work. After three promises & three no-shows to finish the job, and learning that some of the completed work was shoddy, I felt I had no option but to fire them.
I received a bid from Wilson Roofing to properly complete the repairs, but M&M Roofing is not interested in refunding part of my money to do so. After asking, Audie pointed out additional terms & conditions that I was not given when I signed the contract that allows them the right to ""cure"" their work that is unacceptable. How can I let them finish the repairs when they obviously don't have my best interest at heart? Hopefully M&M Roofing will do the right thing and refund a portion of my money to complete the repairs after I publish this review and file a complaint with the Better Business Bureau. I'll update this review if a positive outcome is achieved.

Chuck T.

Had our roof replaced a couple of years ago by M & M Roofing. I was hard on these guys with my initial review, but I have to be completely honest and say over the past few years we've had a couple of issues and each time they came out and resolved the issue, no questions asked. I recently had a small bit of mold which may, or may not have had anything to do with my roof, but none the less, our sales rep, Audie Brower, came out and gave me several options as to how to resolve it. Today, they came out and completely replaced an area that may have been the cause. Here's why I'm writing this review. To me the most important part of choosing a supplier/contractor is 'will they follow-up' when things don't work out. The answer is 100% yes they will. They work hard and have outstanding customer service after the fact. Now, having 'gone thru the trenches with this company', I'd whole heartedly recommend them to you. I'm sold. Thanks for taking care of me.

Lisa H.

I had a great experience with M&M Roofing. I am a realtor and needed someone quickly to repair some siding on my clients house before option was up. Clay called me back within a hour of calling for the apt and met me at my clients house with in 2 hours of that call. He did have to push back the apt a little due to his workers and weather but always kept me updated on the status. The end product looks great!

Clay M.

The repair to my home went perfectly. From the time they came out to help me to the competition of the repairs. The guys were very helpful and made this a very professional and easy experience !!

Thanks M & M for everything you did!

James

Annie G.

Experience started out great. Audie, the area representative arrived on time and was nice, pleasant, and informative. He stated that I would receive a written estimate in about 7-10 business days. I waited over four weeks to give ample time for the estimate. I never received it. Called some other companies for additional quotes in the interim of waiting. Three months later, not a word or written estimate. Called the office to inquire about it and was told that someone would contact me immediately. To date, six months later, never a word from this company. They probably do good work, but I will never know, so I can't rate that. However, their customer service is severely lacking, and that is what I am rating.

Lesli S.

They replaced our shingles, vents and pipe boots, no leaks. Once they started the work they were done in the same day. An employee came out a couple of days later to inspect the work and fix anything we were concerned about. I am happy with them. After the last storm some shingles blew off but they came right out and replaced them. It was free because of the warranty for the type of shingle. I don't have any experience with roofs other than the work they did but I am happy with it.

Yi L.

It's the Friday mid-night on Jun/16 and I am writing review on yelp, now you will believe me how much I love this company. My roof was replaced by M&M on 2009, after that my master bedroom started to leak from time to time. I do not remember how many time I have called them, the same spot under the chimney just keep leaking again and again. I have repaired/painted my dry wall twice, all at my own cost of course.

Last episode started May/22/2017, deja vu, raining heavily and the dry wall started to bubble. On May/25, one of their contractor came and said he would need a helper to do the water testing and he left. May/30, he came by by himself again, did something but left without telling us what's been done. I called the boss, who suggested me to cut the dry wall open and wait for the next rain since their new policy does not allow water testing anymore. Yes, a hole in my master bedroom and wait for next rain! As an engineer, I built myself a water leak detector and insert into the wall. On Jun/5, my leak alarm beep like crazy, I were happy that my invention works but it also proofed that the May/30 fix did not help at all. After two no-shown on Jun/7 and Jun/8, as usual no call to info me and no apology, the contractor finally came back on Jun/10 with his helper, water tested and told me it's the chimney cap cause the leak, which is not part of the roof and suggested me to talk to the M&M manager.
I texted/left voice message to the M&M manager many times and asking what's the next steps, got a text back 5 days later said he is out of town and cannot take care of it until next week.

During the period, I thought about seeking the second option from a different roofing company. Today, the pictures are back and I am really upset after seeing the professional assessment from the another roofing company:

"" Many of these photos show cracked and broken hip and ridge cap shingles, some with previous repair attempts and smeared with caulking, exposed nails, vents with
exposed fasteners, storm collars at metal pipes that need re-sealing, wood damage at chimney, and a few other minor issues.""

""There are fasteners driven into the wall counter flashing that are low / too close to cricket surface, which will allow water to wick in during sustained, heavy rains. The cricket has fasteners that are driven into the body of cricket and have been sealed over with silicone, but as happens with sealant, it will not be a long term solution. The soldered corners were probably broken during the re-roofing, which would explain why someone would smear roof cement all over the corners and entire cricket. This is very improper and is actually violating the normal functioning of the cricket. Roof cement is not a long term solution and will eventually dry out and crack with expansion and contraction. ""

Those pictures show poor workmanship and they were not welling to fix right. I had enough and here are some pictures, enjoy.

H. Elizabeth K.

We got our roof done in December by M&M. And it's been a nightmare ever since.
Everytime it rains, our house leaks. I wish I was exaggerating.

I have to put down towels and buckets to protect our wood floors. Not to mention the water damage to our drywall from the leaks.

I wish we would of read reviews on this company before paying them nearly 10K for the new roof. Not only did they do a terrible job on the roof, but there is places where the nail gun went through the actual ceiling and left holes. (1 above our shower and 1 in our bedroom).

It's been so disheartening. We have had extensive water damage done to our walls because of the leaking roof. They even had the audacity to tell us that it was squirrels that made the damage to the roof which caused the leaks. Seriously?! Squirrels ate through the flashing on our roof!?

My husband has had to climb up on our roof during storms to cover places with a tarp. It's that bad. I've waited to write a review, in hopes that they would come through for us, but it's not looking like it.

It's been less than a year and we have had to call them about a half dozen times to get our roof repaired. I am at my wit's end. They don't seem to care one bit about hurting a family or their home. I hope this saves another family from making the terrible & costly mistake that we did.

********************************************************************
I'm editing to add a star for their promptness in returning my emails I made to them after another leak.
And another star for sending over someone so quickly.
They called me and my husband first thing the next morning to send a guy over, James, who does their TPO. He stayed for over an hour fixing holes and places he saw that needed mending. He explained the issues, took photos to show me and showed me how he mended the areas. He was very kind and hopeful this would fix all the problems.

I am crossing my fingers this is the last time they had to mend/tend to any issues. And that we no longer have any more leaks.

I will definitely update if anything arises.
Fingers crossed this is it!

Becky B.

We dealt with Chris from M & M. He was very professional and did exactly what we discussed. The work was beautiful (painting, siding, deck staining after 2015 hail storm). They did a great job of cleaning up as well. We plan to use Chris for metal roof repair after we settle with our insurance company.

Walter M.

Hardi siding and 17 Anderson Series 100 windows installed perfectly.

After receiving bids from multiple contractors I decided on M&M based on price, longevity of business and reviews, especially on the James Hardie website.

Very satisfied, highly recommend.