Mitchell And Sons Roofing

Hannah G.

I feel like I've given this company every opportunity to avoid a poor review, but they continue to be a let down.
I had my roof replaced in July of 2022, which felt priced appropriately, and the sales guy was friendly.
After showing up, the crew left a ton of nails and cigarettes on the ground. I called the office, Tamara told me they've had several problems with that crew (I didn't need to know that), and sent someone out to pick up nails and cigarettes. I still found some months later on, but I know it's impossible to get them all.
After a few months, I had a leak above my microwave, and they sent someone out to fix it, the guy was very friendly and even checked back in later on via text to check on the status, which I appreciated.
September 27th I called and left a voicemail that during Helene I noticed a leak in the same spot. I told them I understand how busy they are, and it wasn't a priority. After talking to Tamara on Friday, October 4th, I was told they would send someone out on October 7th between 7am and 9am, perfect! After waiting until 9:30am, I called the office, and again spoke to Tamara, who stated that their guys were heading to the owner's house to board it up for the upcoming Hurricane Milton (supposed to make landfall 3 days later) and seemed genuinely confused as to why I would expect the guys to still show up. I asked her, ""Are you planning to let the rest of your customers know that you guys aren't doing any appointments today?"" and she stated that when she got back to the office she would make calls to let customers know, seriously?? I then called again on October 11th, and spoke to the owner who said he was confused why no one came out to my house, since they were still working up until the hurricane touched down, we ended that I would call again after the storm to attempt to schedule, no problem. I then again spoke to Tamara on October 17th, who even called the owner to confirm they could have someone stop out the next day, the 18th, and even apologized for giving me such a large window, of 8am-12pm. On the 18th, I got a call at 2:14pm from the roofer, saying he would stop by in about 2 hours, and realized he wasn't even given a timeframe, just told to stop out anytime that day. He called me back about 2 hours later and stated it had been a crazy day, so I even told him to not worry about it, to enjoy his weekend, and he could come back Monday. He told me he would still come out, but texted me about an hour later and said he couldn't because he had to pick up his kid, totally fine. He told me that he would be out Monday, October 21st, between 8 and 8:30am. After waiting an extra hour, I texted him and he called and stated his schedule was shifted around and they gave him additional jobs to start. Obviously I wish he would communicate this, but I believe the office, whether Tamara or the owner, should have been the one to let me know this. I also called the office and left a voicemail Friday extremely annoyed and called today as well, with of course no call back. It is now 1:22pm, he called again and asked what time I want him to come out, when I've been waiting on him all day now, so I am now going to pay out of my own pocket to hire someone else to fix this, because this is absolutely unreal and I feel like I'm being pranked at this point, seriously, the ineptness is unbelievable. It feels like they hired a subcontractor and let him work whenever, and they're on completely separate schedules. It truly doesn't feel like a cohesive business. I would personally avoid them if you're someone who needs to take time off of work, as I have done time and time again and lost money over this. I would also avoid if you like things to be timely, as they've displayed both to me, and others, based on reviews, that they cannot show up within their own provided timeframe. If you are looking for a ""cheaper"" option and don't mind calling and hunting them down if there's ever a problem, then they'll be fine.

Bill J.

Called and left a message that I needed someone to check my roof and they never called back. Would never use any business that doesn't have the courtesy to return calls.

Maryjane M.

Called Mitchell and son's for a roof estimate and the gentleman that came out never introduced himself was and hour late and was on the roof for 6 minutes. how can you give a full new roof quote in 6 minutes?

Jelz C.

After being so stressed out, and almost about to give up, a friend recommended Mitchell And Sons Roofing to help fix some minor repairs on my roof.
Ryan's prompt response made me feel important. They completed the task on time with efficiency and kept an open line of communication by keeping me updated the entire time.
Then, I was provided with a professional clean report, including photos that my insurance company needed.
Mitchell and Sons Roofing helped relieved my stress by simply showing genuine care and understanding for the work that needed to be done even in a short notice.
Thanks again!

Rebecca P.

The crew who came to the house to do the work were great, the final result was very nice. They would have gotten 5 stars if not for the office staff, gm and owner harassing me for final payment (75% of payment was made within 48 hrs of job completion), multiple times daily via different phone numbers. They did this in spite of me telling them that 3 attempts to send the final 25% of payment via Zelle bounced back (bank refused to use their email and wanted bank info) and that the bank had mailed the payment via check. Even though I explained the bank wouldnt send check until the Zelle payment was credited back they still harassed me. I have never been harassed by a contractor like this before, are they hard up for money? Today I emailed them the print out info from the bank with all pertinent payment information, they should have their check by tomorrow. I guess they dont know the consumer protection laws on collection activity. Even though the roof looks great buyer beware of dealing with these people.

Brienna A.

Ryan from Mitchell was great to work with and made the hectic project of reroofing all 6 townhomes in the HOA very easy. The job was done very quickly, roofs look great, and the pricing was very fair. Would definitely recommend!

Todd S.

I needed a new roof and a neighbor had their roof replaced by Mitchell and Sons. I called and within the week Ryan came out, gave me a price, and replaced my The roofers showed up at dawn and worked until dusk. I had my new roof within two days. The roofers were professional and friendly. After the job was done, they cleaned up and you could not tell they were even there except for the new roof. I would recommend MITCHELL and SONS to anybody needing a new roof.

Well I have an issue with my roof and I have called twice and so far they have said they would come out but have not. Very frustrating.

Lynn B.

I would highly recommend Mitchell and Sons roofing! While searching for a company, I called multiple businesses. I was very impressed with how quickly Ryan responded and was able to come out to give me a quote. He took the time to go up on the roof to inspect it before giving me my quote. I feel their pricing was more than fair. They were able to start and complete the roof quickly and left the jobsite impeccably clean. Ryan recommended and arranged for new gutter installation by Humphrey Gutters- and they were fasr and efficient too!
It is such a relief to have a fresh roof for hurricane season and I can't praise this family owned business enough!!

Eddie F.

They did a great job on my roof. The crew was friendly, mannerly and professional. The price was more than reasonable. Hopefully, I won't need a new roof for quite a while but if I do, I'll call Mitchell and Sons. By the way, it's family owned and operated.

Shannon D.

The team maintains a level of professionalism and consideration to ensure a standard of excellence is met. I have spoken with multiple members of the team, and everyone has been knowledgeable, friendly, and prompt. As a realtor, I have met with my fair share of roofers and salesman for roofing and I have been so impressed with the the staff and the jobs they've completed.