Mid Peninsula Roofing

Mary W.

Ron and his men did a terrific job on our new roof. They did exactly what their quote and contract said they would do and were very professional and friendly. They did an amazingly professional job stripping off the old shingles, adding a plywood sheath, adding vents, and installing new shingles, and they finished faster than they expected. They also cleaned up every scrap of material in our yard and the neighbors, recommended an insulator, and did a wonderful job on the chimney edges. We are so grateful for their fine work! Highly recommended.

jennifer p.

Ron and team were absolutely phenomenal to work with, and our new roof looks amazing. We have worked with many contractors on our home and they were top notch. Their team was extremely professional, meticulous, and a pleasure to work with. Our job was very detailed oriented and challenging given the old style of our house, the preexisting asbestos roof, and the steep pitch and they handled it all beautifully. We had some concerns about the asbestos and how the new roof would look, and Ron was there every step of the way. Couldn't recommend highly enough!

Bryan L.

If you could rate a company with negative stars, this one would get minus 5 stars. Absolutely miserable customer engagement. We called them 4 times last year to repair our tile roof before they finally came out to give an estimate (we should have known better at this point). We heard nothing for weeks, then finally got in touch and they told us that the had lost the estimate. They finally found it, and we scheduled a repair date. They never showed up and we got no reply after repeated calls. We just make one last attempt via phone (spoke with phone rep) and via email, but it's been a week with no reply.

We have been patient beyond reason. Stay away from this company, at this point I would not hire them to re-roof a discarded dollhouse.

Randy B.

I am very disappointed with Mid Peninsula Roofing. The Company did a fine job putting a slate roof on our 7000 Sq foot Hillsborough home 14 years ago, but whenever we've had an issue since, they're a NO SHOW. We had a small leak about a month ago and, after several phone calls and several promises that I'd be hearing from them, weeks have gone by without a word. The same thing happened last year. Unless it's a big job, they don't want to hear from you. Fool me once, shame on you; fool me twice, shame on me...

jeremy w.

Definitely look for another service provider. Work they did leaked just 6 weeks after the repairmen left my house. After more than 10 calls, I get a message from the front desk saying the owner would call me back ""sometime next week."" Rains expected to be 2 inches tonight... This place is a phantom operation. A farce at best.

Sheri A.

Mid Peninsula put on a new roof for me six years ago. Over this weekend, with the heavy rains, a leak developed in my bathroom. They came out immediately following my call (on what had to be a very busy day for them), inspected the roof and located the problem (a huge clog of pine needles causing water to back up under the shingles). They were professional and courteous and very helpful.

Livia W.

It has taken me a few months to write this but here we go. I should have read reviews because the negative feedback I am reading rings true to me. We hire this roofing company to be honest because they were one of the few who called me back and came out for an estimate. Folks are busy with a lot of work clearly. The rep who came out was very polite and nice. But that is where the positive ended. I will cut to the chase.

1. They do not return phone calls.
2. They do not communicate.
3. They lie.
4. They are grotesquely unprofessional.
5. The own is one of the most verbally abusive people I have ever come across in a professional environment.

I have remodeled and owned three homes. Our current home was gutted and a year later we did the re-roof so for me to say this was the worst service provider....is significant.

I had my general contractor managing the project for me and asking legitimate questions. Our home is on a steep hill and a gamble roof so it was a bit complicated. The guys doing the demo and re-roof did not protect exposed electrical wires as they are required amongst other things. We simply checked in every once in awhile and that is my right. This home in question is a 2 million dollar home and I have a right to protect my investment. mid project no one showed up one day and we called to find out why or what the schedule was. As I said, there was never any communication. About anything. Well apparently our calling really upset them and the owner Matt Greening jumped to a lot of conclusions, called me back and screamed and yelled at me in such an abusive manner I had to pull my car over and burst into tears. I was shocked. I had NO idea who he was. I had never spoken to him and he made no introduction. The receptionist (who is an idiot) conveyed that were angry no one was there. I was angry there was no communication. I was ripped into and told that he has done this a long time and his crew is working like crazy etc. He literally tore my head off. Then he said he is not responsible for my wiring (which is not true). There was no resolution, there was no discussion, there was no ""customer may have a point or customer is right"". There was abuse. The rep whom I suppose was to be our point of contact went on vacation and said he told us but he never did. There was a lot of lying and there was a lot of BS. There was a half hearted fake apology later but far too little far too late.

The crew also damaged my back deck (which they compensated me for) but they also charged me $850 for stucco work for which NO CHANGE ORDER was given to me. They just billed me in the end without my ever signing any change order.

Our roof looks great. But the lack of communication and the unprofessionalism were unacceptable. Go elsewhere. Seriously.

Update: my new roof leaked due to poor workmanship. They did fix the roof. My bathroom flooded. So far they don't want to pay for it and are trying to make me absorb the cost (not going to happen).

A G.

Joaquin asked me how old my roof was. I told him I didn't know since I'd purchased the house a couple years ago. At that point he told me it looked ""pretty old"" and ""would need to be fixed soon.""

Only later did I find out the prior owners had a put a new roof on 5 years ago. So the guy was trying to sell me a new roof on a 5 year old roof.

Jen C.

Fool me once, shame on you. Fool me twice, shame on me.

If your time and money is valuable to you, do not do business with this company. They don't respect either. Here's my tale...

Years ago (14?) we hired Mid Peninsula Roofing to re-roof our home. They put on new cedar shingles and beautiful copper gutters. It looked good to me - but what do I know? The city of San Mateo sent one of the building inspectors over to sign off that the job had been completed. All was well, so I thought.

A year goes by and my neighbor is re-roofing. I come home one day and one of the guys working on their roof yells to me that I have a problem around my chimney. He comes off the roof and asks me who put our roof on. I told him, Mid Peninsula, and he half laughed half exhaled because he was a bit worried it was his company may have done it. As it turns out, Mid Peninsula never put flashing around my chimney.

For one year, rain water was going straight down the outside of my chimney and into the walls of my home. This was back when it actually rained here. The roofer told me to call them and tell them to get back and fix it ASAP. I did and they did respond and came and put flashing around the chimney.

I then called the city and asked how could an inspector sign off on a job that clearly wasn't completed.. They, of course, had no explanation and that then set in my head that the permit process in this city is a joke and is just a revenue stream - but THAT conversation is for another day. In any event, I was incredibly grateful for the roofer next door for spotting the mistake and telling me.

Flash forward 14 years and we have a huge leak in a part of the house which was not re-roofed prior. It was an addition put on by previous owners and the roof was done in a fake slate which was supposed to last forever. Ha! Anyway, our roof is leaking and we clearly have a problem so I call Izmirian (who caught the mistake of no flashing around our chimney) and Mid Peninsula. Why did I call them again you ask, because I am an idiot. No other explanation needed.

I received two bids. Izmirian was higher which I later found out was because they actually use Union workers (something I wish I had know prior but that's my fault for not asking). I STUPIDLY decide to go with Mid Peninsula Roofing.

Twice I received a phone call telling me the roofers would be there Monday morning bright and early. Both times they never showed up. Not a big deal EXCEPT our master bathroom shower had a window which is parallel to the roof which was being replaced. I did not want to be in the shower when these guys were on my roof for obvious reasons. So, expecting them to show up when they said they would, I got up extra early to shower, etc. No shows. Twice.

FINALLY they actually show up when they say they would (3rd time is the charm), get the roof done, replaced the gutters and all looks great (and smells good too - LOVE the smell of cedar) until the first rain of the season.

The roof leaked. Again.

I am not happy. After having the sheet rock replaced where the leak I had painters scheduled THAT week to come and repaint and now the leak is back and there is a swimming pool where my kitchen table sits.

I call Mid Peninsula. Matt, the owner, calls me back the next day telling me it is impossible that the roof is leaking, etc., and he'll send out his ""best guy"". The Best Guy comes a few days later, gets up on the roof, looks around and then tells me he thinks it is the skylight. He caulks and does something else and tells me to call him directly if when it rains next the leak comes back. Well, it did come back. And I did call. And he didn't call me back.

So, I call the main number and ask for a return phone call. A week goes by and I call again and ask for a return phone call. NO CALL BACK. Nothing. Zip. Zero.

In the meantime, I have a friend who is a builder come and look at the situation. He tells me that it isn't the roof but the skylight and the skylight needs to be replaced. Oh, and you just wasted $6k re-roofing when you didn't need to. He also told me the roofers should be able to replace the skylights and given that they did the roof, they know what they did and what they used up there and to go back to them and hire them to replace the skylights. Well, that isn't easy to do with THEY DON'T RETURN PHONE CALLS.

I'm not accusing Mid Peninsula of knowing the problem was the skylight and not the roof but you'd think that maybe at one point someone might have brought that up. Since they decided not to return ANY of my calls my business is going elsewhere - to the company I should have hired to begin with - IZMIRIAN.

Moral of the story: DO NOT HIRE THESE PEOPLE, listen to your gut and learn from my mistake. We will have to re-roof the remainder of the house in a year or two and guess who will NOT get my money? Yep, Mid-Peninsula Roofing.

Providing Feedbac K.

Mid Peninsula put a new roof and gutters on my house in May. I am belated in giving them the praise they deserve for a job well done! The owner, Matt, was very responsive to my questions the entire way and even asked if they could work on a Saturday to get my job done sooner, which greatly helped me since I told him I had company due. Most importantly, all of his employees were very friendly, courteous, and professional. This was reassuring since they were all over my house on scaffolding while the work was being performed. With them all being so nice, I never felt uncomfortable. As well, they always kept me informed about the next step in the process and cleaned up the debris each day before they left. Lastly, the new roof and gutters look great and the inspector agreed. He even went so far as to say, "" These guys do a good job!""