Longhorn Roofing

Olivia W.

Tom was a joy to work with! Great guy and great work! I have a difficult roof--steep and high. I also needed gutters and to have the facia painted. No one else would take the job. And I'm glad. The roof, gutters and paint job were all A+ work. And the price was right. I actually ended up paying less than I had anticipated. If you're looking for a new roof, Tom at Longhorn Roofing is your man!

Stratton C.

Joe Landry and Tom Green are the best. Diagnosed our problem, provided a superior result. Showed up on time, did what they said and have great communication skills. Couldn't ask for a better experience.

Stratton Cyrus

Scott B.

Tom Green worked with myself and my insurance company to get me a full replacement check including depreciation. They then dis a great job with a seasoned crew, They even repaired a couple of facia boards that had started to rot. I would not hesitate to recommend them if you are looking for the best job you can get within the $ the insurance will pay for.

W. P.

Longhorn has done several roofs for us, and we've always been happy with their work. Their crews show up on schedule, work very efficiently, are open to answer questions and clean up after themselves well (namely, all the nails that end up on the ground). Tom and Sandy are both helpful and friendly. If/when we run into roof problems in the future, without a doubt, we'll go with Longhorn.

Frank P.

Longhorn roofing did an excellent job on our roof several years ago. The workmanship was excellent and performed in a timely manner. We have had no problems with our roof since.

Dustin R.

A corporate client of mine authorized the replacement of a roof on a property I was managing in Hutto. We received two bids, one from Longhorn and one from a competitor. We selected Longhorn based on their reputation and were not disappointed. The roof was installed ahead of schedule. Property was cleaned and looked great after they were done. A month after completion some questions had to be answered and additional paperwork filled out for my clients. All calls to Longhorn were promptly returned, all questions answered, and all required docs completed/returned immediately. Would definitely recommend and use again. Thanks guys!

Laura P.

I called Longhorn Roofing to see if I could get a roof estimate as my roof is not looking good and they came highly recommended by my realty company. I called and gave my information and they said someone would be calling me to schedule an appointment, but asked if they could see the roof without anyone there to speed up the process. I told them that yes, that would be fine, I just wanted someone to come look at it. I didn't hear from them that week to schedule an appointment so I called on a Friday afternoon to ask if someone was going to come out. The woman said the roofers schedule their own appointments, so she wasn't sure but called to verify for me. It turns out he had gone out that day, but didn't want to get on the roof without my permission so he didn't get on top of the house. I had already given my permission to get on the roof via phone during the initial conversation, but appreciated the forethought and was ok with this. He had called to try to get permission that day, but the admin had written down the number incorrectly so I never got the message. Mistakes do happen so I wasn't upset by this.

I gave my correct phone number and was told that he would be out ""next Monday"" per the roofer. I said great, I'll be sure to stay home and work from home so I can find out what is going on. Monday rolls around and no one ever shows. I figured that ""next Monday"" had meant the following week, and if not surely they would call to apologize for missing the appointment, right? The next Monday rolls around and no one ever shows either. 12 days after my initial call (now Wednesday afternoon), I called them back to find out if maybe they had come by and just not told me anything. I was told I would get a call back soon, but again never did. I just called again (Thursday afternoon) and I am waiting for a call back, and given that it is almost 5 p.m., I am not expecting that to happen. Even if it does happen, I'm sort of done with all of this back and fourth.

As they never actually came out to get on top of the roof and give me a complete analysis, I cannot rate their roofing skills. The admin did tell me that after he walked around the front of the house on the initial visit, it appeared that it could be normal wear, but that was the extent of it. Their communication and scheduling skills need work. I am giving them 2 stars because the woman on the phone was very nice and I have no doubt that she did as she said and let the roofer know that I have been waiting for a call back (on one of the occasions I actually heard her speak with him). I just think the roofer may be too busy to call potential clients, or had other projects that he believes warrant more of his time than calling me back. Either way, 12 days of waiting to hear from the roofer directly just to SCHEDULE an appointment is unacceptable. I understand that these guys are busy, but I would have reacted better to a call directly from the roofer saying that they were very busy and didn't know when they could get to me versus no communication at all. Also, if you say you are going to be there on a certain day, show up or call to cancel, don't just leave the person hanging.

I just called someone else my coworker recommended to me and I have an appointment already scheduled early next week; hopefully he shows up.

UPDATE 8/14: They did in fact call yesterday but, I was in the shower so I missed the call. They showed up this morning at 8:30 AM, which is great, but I am still not changing the star value and I will explain why. The man showed up and literally said ""Hey, I'm from Longhorn Roofing and they told me to come out here."" A name, when I have given it countless times when I have called, would have been nice, but I digress. He then asked what the problem was, and I told him about the shingles starting to lift. He said he thought it wasn't too bad and just needed to be stapled again and pointed out a specific area, but that he'd get up and check and let me know if he felt anything else was wrong. I heard him walking on the roof and whatnot and then it stopped. He hadn't come to tell me anything else after I heard the walking stop so after about 10 minutes I went back outside to check on him to see what the final verdict was. To my surprise he was gone. I'm guessing there is nothing wrong with it other than it needs to be stapled again, but I don't really know since he never spoke to me again. And, had it needed to be stapled again (as he says it does), an estimate would have been nice. The man was nice, but I just don't see how this is good customer service. Who wants a company to come out and tell you their initial findings, and then leave without word before telling you their final assessment? Not me, and I don't know anyone else who does.

I will be keeping my appointment with another company next week in hopes I can get advice about the situation AND an estimate at the same time.

Stacy L.

AWESOME!!! I had about 10 different roofers out to give me an estimate so I was about to give up when Longhorn came out. They were honest and noticed things no one else noticed. Also, they charged way less than anyone else did. They worked with us and even wrote letters in order to help us deal with some insurance issues. Tom, the owner, will call you and try to make sure nothing gets forgotten. Orlando, the roofer who does the work, also seems to know a lot about roofing and is very honest as well. If it weren't for him we would still have dry rot issues that even the inspector did not notice. Sandy always helps me on the phone and is very kind as well. I have nothing bad to say- they are great! I am still working with them to get some more work done and I wouldn't trust anyone else.

Riley J.

Excellent Austin roofers, great if you are looking for a re roof, or a local Roofer in Austin, they do both the best commercial and residential roofing work around!

Sara P.

I can not say enough wonderful things about my experience with Tom Green, his office staff and the roof. It was a complicated roof and then further complicated by the fact that we owned the house, but the previous owners were leasing back but we had been approved under their insurance prior to closing. He took it all in stride and was so patient. I had a million questions about the shingles/roof/process and he patiently went through each line item on his bid. I called his cell multiple times with questions, etc and he answered 75% of the time and if not, he returned my call within the hour. There were several days of rain a few days prior to our scheduled roof day. He called to communicate that he was keeping a close eye on the rain and would do his best to put roof on scheduled date, but keep his clients in order of scheduling. I appreciated that! The roof looks fantastic and I am thankful for this very pleasant experience!