Lon Smith Roofing & Construction

Linda S.

DO NOT do business with Lon Smith Roofing!!! We first worked with Paul Stewart, the estimator. He was very kind at first. He gave the whole speech about the company being in business for several years. He present me with a rehearsed presentation with copies of the company's certificates, licenses, insurance, A+ with the BBB, anything you can think of just to make Lon Smith look good. Being that he was an older man, I thought he actually cared about providing exceptional service to a family and fixing our the right way. Boy I was wrong! No dignity at all!!! They will say what they can to earn your business, but when they have you locked in on their contract, the quality of service and care goes down hill. Paul also did an estimate for the hail damage on our fence along with the roofing. He told me had would send that information in to the insurance company and help us with getting that fix. PAUL WAS NOT CLEAR WITH ME THAT LON SMITH ROOFING DOES NOT POWER WASH AND RE-STAIN FENCES. Instead, he gave me a guy's number and told me to reach out to him. When I spoke to that person, he informed me that Paul told him that I filed an insurance claim, and for him to work with the dollar amount from the insurance company, and to figure something out. After speaking with that person, he did not feel comfortable to move forward. I reached out to Paul again and asked him if there was another company he would recommend me to. Paul had the audacity to google companies to send me pictures of their numbers. That's slap in the face. Had I known that Lon Smith did not provide service in that area, I would have went with another company. I know other companies would appreciate our business not like this company. Paul Stewart and Lon Smith Roofing is not transparent about business! The inspector David Grassmann and the crew under their chief Bethany Sanchez provided no better service than Paul. The crew threw trash and debris all over my flowerbed. Sad to say, David is not a sincere person either.

16 weeks after Lon Smith Roofing installed our roof, the wooden side panel of our home has fallen out. As you can see from the picture, the wooden panel touches the roof line that was worked on our home. The same inspector David Grassmann came out to look at the damage. He made an assumption that someone removed the panel and tried to hammer it back to place. He said he can tell by the nails on the wood. That is ridiculous consider Lon Smith Roofing's crew have been the only ones on our roof!!!! David put in a work order to get that repair, including that information of someone removing and replacing that panel, and the work order got denied. Of course it would be denied!!! David lied on the work order. Nobody removed and tired to replace the panel. How can he tell me damages did not occurred from the crew, when he wasn't even up on the roof. Lon Smith Roofing needs to be held accountable for the damages. Customers should not have fear hiring a contractor, with an end result, that company ends up creating more damages. Anyone reading this review thinking about hiring Lon Smith Roofing.... look somewhere else! Companies like this do not deserve your business and hard earned money!!

Jeanine G.

I had this company come out and do my roof. I could not have asked for better. They were exceptional!

Michael O.

If you've lived in North Texas long, you've probably had your roof repaired or replaced, usually due to hail and/or high winds. I've had at least 4 roofs in 2 different houses the best I can recall. In Texas, roofing companies are not licensed like plumbers and electricians. So due diligence is recommended when you need a roofing company. The first thing I did was call my insurance agent. She gave me a list of 3 or 4 that she has had experience with and so the search begins. I ended up with Lon Smith Roofing in Fort Worth for several reasons. First and perhaps foremost, they've been in business since 1974. Second their BBB report is exemplary. Third they are a recommended company on several internet sources.

I first met with Thomas who provided an estimate for repairs. This had to be compared to what my insurance estimator had provided but there were no issues there. After a couple of conversations with Thomas, I was convinced that an upgraded shingle was worth the extra money. After speaking with my insurance agent, I also discovered I would be saving a considerable amount on my home owner's policy. Enough to cover the cost of the upgrade in 2 years! Not to mention, less likely to be damaged in the future. Another savings (deductibles!) Another surprise was it is quieter. One morning I went outside to get the paper and found it was raining...hard. I didn't even hear it inside.

Thomas was easy to work with. I was able to schedule the installation when I was going to be out of town. You don't want to be inside your house when a new roof is installed. After the installation was complete, I found the yard clean and free of debris. The flower beds were protected although I did find one flower stem bent.

I then received a call and visit from David who was the on-site supervisor and quality control inspector. He asked to come inside to make sure none of the vents (HVAC, water heater) to the roof had come loose during the installation. They hadn't. I showed him a few cracks and nail pops that had appeared. He took pictures and had repairmen out to repair them the next week! All I can say is that this is a reputable company that is easy to work with from both the customer and the insurance company's perspective. I can easily recommend Lon Smith Roofing.

Jenny J.

Im happy with the roof they did. I told the salesman i have a dog they left nails all over my patio i picked up 30 before i could let my dog out. But the real issue i have is the roof was very expensive with a 2 yr Warrenty come on thats sad for all it cost

Claude F.

Just got our quote for a new 3-tab asphalt shingle roof. Alan K made sure that the estimate tracked line-for-line with the Insurance Inspection. He said that would made it a slam dunk for getting the Insurance company to consider the repairs complete and release the ""recoverable depreciation"" portion of the insurance. He explained that if there were line items on the insurance inspection that did not show on the roofing contractor estimate, the insurance company might not consider the new roof to have been ""complete"". Better than that, he noticed that the exhaust turbines were too small for the area of the roof and did not meet FHA spec. His estimate upgraded the hot air exhaust system to meet current FHA spec for NO ADDITIONAL CHARGE.
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Another reviewer (Melanie Y.) was not actually a customer of Lon Smith. How does someone like that get to review someone? She was offended that they started too early in the morning! So she gave them a ""one star"" rating and had the brass to say, ""Shame on Lon Smith for starting work before 6:40 AM."" Is this person for real? Not a customer, but feels empowered to criticize someone else from her neighborhood for hiring them! Bet me a dollar that her neighbor gave them a 5-Star rating for completing the work in a single day!
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Anyway, my wife works with someone who previously worked for Lon Smith. His opinion? ""Lon Smith is a very large company. Obviously, some people feel slighted that their contract isn't the do-all-be-all of construction. Lon Smith is an honest company. Bonded, Insured, rated by Home Advisor, Angie's List, Yelp, and a top-rated business by the BBB.""
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When I researched their Supply Chain recommendations, their foremen are trained by Owens-Corning, Tamko, GAF, Certain-Teed, Atlas, etc.
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We are going to sign the contract and let Lon Smith do a complete re-roof of our home. Be sure to read my ""after action"" review for how it turned out.

Tara C.

My experience working with Lon Smith Roofing was very professional and enjoyable. The quote process was transparent and quick. My sales representative was open and honest about my options. The installation process was seamless. There was an inspector onsite and available throughout the process to ensure I had all my questions answered and the job was being done correctly. The only negative was there was some trash and nails left on my patio cover which eventually made it's way into my yard that I had to clean up; very minor.

Laura Lilley S.

We interviewed quite a few roofing contractors to replace our roof from hail damage before settling on Lon Smith and I am so glad we did. They were professional, kept us informed every step of the way, did what they said they would do and did it well! Thank you Lon Smith!

Lisa C.

While the roofing portion of my insurance claim and experience with Lon Smith went rather smoothly, their ability to handle the window replacement portion of my claim was abysmal. Three confirmed appointments where the contractor no showed and one day where an unidentified contractor showed up, with no identification, couldn't connect himself to Lon Smith, etc. my window is still not fixed and has taken over three months to attempt to resolve. Ultimately, we have ended our agreement with no remorse or reparations from Lon Smith and I now must go source another vendor to complete the repairs to my home. Lon Smith has done work for my family for over 30 years but will no longer be servicing our needs due to the absolute lack of concern or respect during this unfortunate experience.

Brooke S.

Lon Smith did a wonderful job on my roof! Quick, friendly, and thorough. Would highly recommend!

Rod C.

This company may or may not be a capable and dependable roofing company. What is dependable is that EVERY TIME I pause listening to WBAP (820 AM) on iHeartRadio due to a phone call or other interruption, I have to sit through their dumb commercial before I get the radio feed back. This has nearly completely ruined the radio experience. I have no idea how WBAP allows this, but as a Ft Worth business owner this 'bully pulpit' ad approach is a huge turn off and I would never use this company.