Liberty Bay Solar

Calvin C.

I had an issue with my solar inverter not communicating with me and made me seeing that my PGE bill was abnormally high having a solar system installed. SolarEdge who made the inverter told me it was due to the cellular card be outdated and shut off. The company I originally dealt with is now defunct. So I had to find someone to fix my issue. I reached out for help on Yelp and Chad responded. Told me the same issue over the phone and told me what had to be done. So I scheduled him to visit. He fixed the issue by connecting my home network by wire to the inverter and updated the firmware. All in about an hour. This goes to show do not deal with the likes of those big solar installation companies that have people making sales calls and door to door sales. In the end you will be left out to dry. Like I felt when I tried to call Canopy Energy and their number was disconnected and emails non responsive. Panicked at first but came to my senses and got a hold of Chad. Thanks to him I have full confidence in small business since they are more focused on service rather than making tons of profit. Support Chad the owner of this business. I definitely recommend him for your solar needs.

Wayne N.

Inverter went out. It was under warranty but the original installer was out of business (I wouldn't have called them anyway). Chad knew exactly what to do, sent George to install and then Chad set up the communication. Kept appointments and did a great job. You do pay a little bit for this sort of expertise.

Neil T.

Really just a great experience, from start to finish! The inverter (Solar Edge) failed on our rooftop solar system and the original installer was unable to service it. I contacted Chad and he immediately responded and set up an appointment for the next day. The installation of the new inverter was painless and professional. Chad was super friendly, easy to communicate with, and extremely knowledgeable. The install was done in a couple hours and he was able to provide us with information that we needed to transmit to our original installer to retire the old inverter and get the new one set up. I highly recommend!

Deborah G.

I interviewed SO many solar companies, it made my head spin. Liberty Bay Solar was recommended by a NextDoorNeighbor digital bulletin board. Chad was so personable, patient and generous with his time explaining to me how solar works, and all the details in billing, rebates, NEM. It still makes my head spin. But, I contracted with him. I like that he has a background in engineering, is a small local company, and is an all around good person.

Michael R.

I was having a problem with my Solar edge inverter so I reached out to liberty bay solar. Chad got back to me the same day and he was actually able to see me the next day (very rare).

After taking a few minutes to familiarize himself with my system he clearly explained what the different lights and signals meant on my inverter. He then went to work identifying the issue and discovered that it was actually not my inverter that had an issue but rather my battery.

After a few firmware updates and a flip of a switch my solar was back up and running!

Chad was incredibly friendly and a pleasure to speak with. If I ever want to update or expand my solar footprint I know where I'm going.

I highly recommend him for anyone needing help with their solar or looking to move to solar.

Zach D.

We solicited solar quotes from several companies, but chose Liberty Solar and we're so glad we did!

Chad is a total pro. During the quote, he was the only solar rep to actually inspect our electrical panel and assess our electricity usage by looking at the PG&E meter on the side of our house. Chad was low pressure and never gave a ""sales pitch"". Instead, he informed us about our options, made recommendations based on our specific needs, answered all of my endless questions in a concise and understandable manner, and quoted us a *very* competitive price.

After agreeing to work with Liberty Solar, Chad made scheduling, the permit process, and installation a breeze! I feel like a solar aficionado now!

This a great company with exceptional customer support. Highly, highly recommended.

James M.

The previous owners of my house had solar installed, and I hadn't given it a ton of thought up until seeing my PG&E statement showed I wasn't getting much energy from my system all of a sudden. I realized the inverter, from solaredge, wasn't functioning properly anymore, so dug up info on the system installer to try to get them to fix the issue. Much to my dismay, the installer had gone out of business, so I tried contacting the ""preferred installers"" that solaredge lists in the area. Both of them told me they only do work on systems they installed (I guess it is more lucrative to be installing new systems, so they only do maintenance/repair if obligated to do so). Finally I made my way to yelp, where I found Liberty Bay Solar and Chad, and I'm very glad I did.

Based on what I shared with Chad, he was pretty confident that the inverter failure would be covered by the solaredge warranty. They require a site visit though and stepping through a convoluted process to verify system failure. He tried to squeeze a visit in just a couple of days after I called, but wound up running long on another job, but let me know that he wouldn't be able to make it that day as hoped. In the meantime though, he went ahead and opened a case with solaredge. When he was able to come early the next week, he spent a couple of hours on the phone with them stepping through the procedure for verifying it was dead and getting an RMA, so they'd ship a replacement at no cost.

When the new inverter arrived a week and a half later, he came out and got it all working. He also shared more information with me about the inverter and the solaredge monitoring platform. He even cleaned the panels while he was here, and gave tips on equipment so I could clean the panels myself!

Jenna M.

I called and spoke with someone who sounded very helpful. He said he would call me back to schedule. Never called, never responded to texts (including a text just asking if he could let me know that he couldn't get me scheduled). Totally ghosted. I would not want to do business with a company so unreliable.

Doug K.

My previous solar contractor skipped town before completing the interconnect paperwork with PG&E. I was producing a lot of electricity from the panels, but I was not yet receiving credits for putting that energy on the grid. Chad was extremely helpful in assisting with this tedious process with PG&E. I highly recommend him, and I will certainly use him for my future solar and battery needs.

Francis C.

My solar project started in late 2020 and I was hoping to have my system installed by end of 2020. I got Chad contact from a friend of mine who used them and he was highly recommended. Chad's response had been great. He responded within a day always either by text or personal call. I told him what system that I was looking for. Chad was so patient to explain every detail about Solar on the phone number. He gave me suggestion that would work best in terms of price and performance but he also went with what I preferred. At the time, I also talked with multiple installers. Liberty Solar pricing is very competitive. Chad was the one that committed to install by end of 2020 despite the holiday season. I decided to use Liberty Solar because they are roofer too. Chad had his engineer inspected my roof and designed the system plan within a week. Chad's crew were great. Everybody was wearing mask the whole time. They were very courteous. Installation was finished in one day even it was short winter day. Chad's crew made sure no debris left on the ground before they left. Due to the pandemic, wait time for city inspection and final PG&E approval was longer than expected. It took almost 3 months. Chad always kept me in the loop as where we were at in the process. I am very happy I found Liberty Solar especially Chad. He is very patient, very efficient, very responsive. I would highly recommend him to anyone.