LFM Construction & Remodeling

Han N.

Tldr; We had a terrible experience with LFM and left a one star review here on Yelp. LFM reached out to us to ""fix the issue"" by requesting us to remove or change the review from one star to four star in exchange for the refund due to incomplete work. This is an unethical business practice and misleads consumers into believing in the quality of work that they can not deliver.


If you are considering LFM to do any projects for our house simply based on their five star reviews like how we did with ours, please read our experience so that you don't fall into the same situation. Original review is here https://www.yelp.com/biz/lfm-construction-and-remodeling-austin-5?hrid=5pl-4KRgLzjxVNWYXPiVkA&utm_campaign=www_review_share_popup&utm_medium=copy_link&utm_source=(direct)

After posting the review, one of their employees, Chris Rivera, reached out repeatedly via text and phone calls, expressing a desire to ""fix the issue."" Given our previous negative interactions with two of their employees through similar channels, we chose not to engage further in that manner. A few days later, Chris came to our door with the same message regarding their intention to resolve the situation.

During this visit, Chris mentioned that we had paid a total of $6,500, with $2,000 allocated for materials and demolition, leaving a balance of $4,500. They offered to refund this amount due to incomplete work, but only if we agreed to change our review from one star to four stars.

We firmly declined their request to alter or remove our review, although we expressed willingness to update our review regarding how they handled the situation. Chris then agreed to ask the office to process the refund. Within 24 hours, Leo, the owner, contacted us, insisting that we sign a form to receive the refund. He claimed that the form was merely to confirm the project's completion and that we owed nothing further.

From our previous experience with LFM in the beginning, they did not honor their contract nor their words, and kept changing contract terms, pricing, and pressure to pay more. At this stage, I rather pursue the legal actions instead of continuing engaging with them.

This approach reflects a concerning trend we experienced with LFM throughout our engagement, where they consistently made promises only to change the terms later. Their tactic of visiting our premises to request a review change in exchange for a refund feels unethical and is not an acceptable business practice. We hope that this feedback can be useful to others considering their services, and we need Yelp to take a firm action on this business to ensure Yelp is a safe place for consumers not only to find good quality vendors and business but also to raise our concerns and address the issues.

Theo L.

I don't usually post reviews but wanted to make sure others don't fall into the same situation as me. We put out a request on Yelp and of course, LFM and other vendors respond quickly because they know that time to response at form initial inquiry is critical. LFM's Project Manager Jackson Rothman came the next day and quoted $9k for remodeling our master bathroom, which we signed a contract for, saying things like he'll be there to support us every step of the ways and look at our reviews on google, etc, etc. He seemed a bit off, repeating the same questions over and over again but we went with LFM because of pricing. That was our first mistake. Right before the project started, Jackson told us the quote was $13k and we had to sign a new contract. We still went forward with it from a convenience standpoint and they immediately came in for demolition. This was our second mistake. At that time they seemed upset that I had ordered some incorrect items, but we received no support on our group chat that they said they would use to support us. All items were confirmed by LFM. That was when I started to state my displeasure with the service and I got a call from Jackson stating that I was asking too many questions and he couldn't make a living on just my job. We were cautious because the whole time they were pressuring us to pay another $5k for the job, which equated to 90% of the total cost. This was the reason why we hired a construction company instead of going directly to independent contractors, because we are not experts in home repair. We then argued with him and Myra, the customer service manager for 2 days and Myra said that we should cancel our contract, which we agreed, yet they still kept calling to try to continue. They said they would assign a new project manager, but before even doing that they kept on pressuring us to pay more money. Not once did the GM or management who were supposedly on the group chat stepped while all this was happening. I refused for them to continue because I don't trust that these people will do a good job after all this arguing nor do I feel safe with them in my house with my family. Please learn from my mistake and do your due diligence and go with a family operated firm that does their own work and actually cares about their customers instead of outsourcing their work out. All this experience did was left me $7k lost, a completed demo-ed master bathroom, and a really pissed off wife.

Amy K.

My husband and I hired LFM to remodel two upstairs bathrooms (master and guest) and install recessed lighting and an electric fireplace in our master bedroom. LFM completed the demo, rough plumbing, electrical, and most of the waterproofing for both bathrooms, and started tiling one wall in the master. We had a friend, who is a general contractor, inspect the work, and he said it looked bad. We then brought in multiple contractors and experts in waterproofing, plumbing, and tile to inspect the work that had been done. Work was halted with LFM after all of the contractors and experts found that the fiberglass shower pans and rough plumbing did not meet code and/or were not up to industry standards. We spent over $10,000 correcting mistakes and damage to our house caused by LFM and their improperly vetted subcontractors, which included redoing both fiberglass shower pans, redoing all the rough plumbing, buying 20 more large format tiles due to improper and crooked tile placement, and patching and repainting our large 20 ft entryway wall due to a hole made by the plumber during demo. Because of the plumber, we were also without hot water in our kitchen for 2 months and had diminished hot water throughout the entire house. Our experience with LFM was pretty horrible. Even though everyone we worked with was nice, it doesn't make up for their lack of skill and knowledge which resulted in substantial damage to our house. I truly regret hiring LFM for our project.

Jan J.

Jose, our representative was with us every step of the way. LFW does top quality work in a very timely fashion. They built cabinets for the niches in our great room that fit like a glove. They are a little higher priced than some other contractors, but the quality of their work is by far outstanding.
We would definitely use LFW again on any future projects.

John H.

They're amazing. I almost don't want to rate them as high as possible because then they wouldn't be available for me. They're phenomenal. Top flight communication and craft. Our representative, Tommy, was perfect start to finish. Honestly, I cannot recommend them more.

Jon S.

Had a consultation with a project manager to do exterior framing and construction for a bedroom addition. The quote they provided was so outrageous that they are not serious about taking the job. To put the pricing in perspective, if they were to build you a small 1000 SF starter home, it would cost $1 million. Rip off.

Kiel S.

We contracted with LFM to remodel a small kids bathroom and had a great experience with Tommy, Jose, and the rest of their crew. The bathroom had not been updated since the 70s and a small leak from the plumbing was starting to cause water spots on the ceiling of the room below. We had several companies come out to bid on the project but ultimately chose LFM because we trusted them and worked well with Tommy.

The project went smoothly and Tommy frequently stopped by to check on progress. I really liked the WhatsApp thread used to communicate since it kept everyone on the same page. They also provided an easy to use spreadsheet to help track what we needed to purchase for the project and when we would need it. Tommy was always great to jump in and provide recommendations when we got stuck since this was our first remodel project.

Our goal was to open up the room as much as possible since it was originally small and crammed. Tommy and Jose did a great job providing recommendations and confirming what we could and couldn't due with the space. They ended up creating a lot more space by removing a doorway frame, removing unnecessary soffits, and converting the door to a pocket door. The rest of the crew was always friendly and cleaned up after themselves at the end of the day. They were also easy to work with for any remaining punch list items. We love the final result and the kids are so happy to have a new (pink) bathroom to use.

We also ended up adding a few small projects at the end since we had such a good experience with the team. We had them re-insulate our attic, including removal of the old insulation and foam boards. They also demoed a built-in cabinet in our hallway and repaired the wall so we can make the space more usable.

Overall the LFM team was great to work with and we'll reach out again for our next project!

Rachel F.

I had some water damage that was a mystery as to where it was coming from. I called multiple people and had a couple other quotes. LFM was the only one that gave me a decent/fair quote and talked through the steps needed to find out what was going on.

They communicated so well and efficiently through WhatsApp. Kevin the project manager did a great job at explaining and not over promising. The guys that came were timely, courteous and professional. Would definitely recommend and will hire again if needed. Loved working with this group and Jeff the office manager also was great at communicating during each change order and collection point. Thank you for finding and fixing the problem!!

Claire M.

Tommy and the LMF crew fully renovated our master bathroom and I could not be more happy with the final product. They were on time, very responsive, respectful and efficient. This is my home and my husbands first remodel, so we didn't know what to expect, but Tommy guided us through each step of the way.

CoCo R.

We had two bathrooms remodeled with LFM and couldn't be happier. From our initial meeting with Tommy the project manager until completion of the bathrooms there wasn't a time when we felt we weren't in good hands. Tommy was either on-site or an always answered phone call away.

Javier, head of construction and his crew were the most hard-working and most pleasant people we've ever had do work in our home. At the end of each day they cleaned up and always left with a smile.

The craftsmanship of the LFM group is absolutely top notch. They will go above and beyond to make sure you are happy.