Kidd Roofing

Dolores G.

Kidd Roofing replaced our roof in 2013. We recently filed a claim with our insurance company due to possible damage from the June 2023 hailstorm. After the independent adjuster climbed down from inspecting our roof he repeatedly commented on what a great roof we have! He compared it to other roofs he'd inspected and talked about the attention to detail on the ridge vent... I probably started yawning, but he was really enthusiastic about the workmanship! He said it would be a ""coin toss"" as to whether our insurance company approved any repairs or replacement at this time. (Strikes were visible but not anything bad enough to cause leaks.) After commenting on what a great roof we have, the desk adjuster did approve us for a new roof, and we will for sure be using Kidd Roofing again!

Preston C.

I work for a national builder and Gilbert with Kidd Roofing has always gone above and beyond. As a company, their professionalism and quality workmanship is superior to other roofing companies we have used in the Austin market.

Clay N.

They did a great job replacing my roof. Pricing is fair and they put a lot of effort into protecting and cleaning the property after the roof was done.

Fernando C.

Nice and polite sales people. That's the only high in my dealings with Kidd. They promised to manage the whole project and ended up having me contact and manage contractors to get the work done. They promised to deal with my insurance but never did. I had to work with the insurance to get the paperwork submitted, get checks, get depreciation etc. I even had to correct wrong estimates - fortunately the insurance was ok to approve new amounts for the 3rd. time for the same item. They offered additional services which were not part of the scope which I didn't agree to hire. They simply did not perform services that WERE part of the scope claiming the extra was required for them to deliver what was already on their estimate. The project included replacing the gutters. It's been weeks and the gutters are leaking in different spots whenever there's a small amount of rain. They promised SEVERAL times to come check it. They did come back once after some insistence, looked at it but the problem has never been resolved.

They don't read emails or texts. They don't reply and sometimes even ask questions that have already been discussed previously showing they don't really manage each customer individually.

But... they are pretty quick to submit invoices...

Josh O.

After insurance approved payment for a full roof replacement after a windstorm, I was thankful my insurance company was able to provide a list of roofers. After doing A LOT of research, Kidd Roofing rose to the top, and thankfully my research would soon prove why.

In what seemed like minutes of sending a request to have someone contact me, my phone rang. Paul Lester with Kidd Roofer answered all my questions (I have never needed to engage a contractor before) and set an appointment to assess the roof. Paul Lester arrived on time and applied some temporary patches/fixes on the most exposed areas. Paul Lester had a quote sent on time, and based on my research, talking with the insurance company and others, the quote was reasonable and competitive for what a quality repair job for the size roof I have would be expected to cost. With the quote approved, a time for installation was set.

Paul Lester's crew arrived on time and did an excellent job. They took care and time to do a thorough clean-up job. In fact, besides the great-looking new roof, one wouldn't know major work had occurred earlier in the day. Even better, they arrived on time and finished ahead of schedule! Afterward, Paul Lester was very patient and helpful as a combination of holidays and COVID caused some insurance slowdowns. Paul Lester remained very helpful, patient, and accommodating, despite all these hassles (on my and the insurance company's end).

I cannot recommend Kidd Roofing and thank Paul Lester enough. If you have a project that requires a friendly-professional, timely, competent, and competitive contractor/roofer, my advice? Give Kidd Roofing a call.

Stefanie B.

Mr. Davis Grant came and looked at the home damage and sent us the estimate. He told us the job would take about one and a half days to complete. The estimate was not an itemized estimate but we accepted the estimate because he promised it would be done correctly supervised by himself and done efficiently and expeditiously.
The work took close to a month to be completed. Mr. Davis Grant did not communicate with us on when he would send his crew. He did not give us any advance notice We would sit and wait for the crew to show up. He did not arrive with his crew and did not supervise his crew. When the crew showed up to install gutters they brought the wrong color. We told them it was wrong. They argued with us. We called Mr Grant and he said he would look into the matter later. The crew reluctantly left. Yet again no communication from Mr. Grant. We kept calling him.
When finally he sent his crew with the correct color gutter the crew started installing the gutter wrong. My stepdad had to supervise the crew. We called Mr. Grant to inform him that the installation was incorrect. He told us he does not have the time to be down south. We reminded him they it's his job to supervise his crews.
Two pieces of the gutter were still the wrong color and another piece was scratched and damaged by the machine and/or the crew. They had to come back another day to repaint.
We expressed our disappointment and dissatisfaction with the lack of communication and lack of workmanship and quality of the job. We asked for a discount. Mr. Grant was less than professional and cooperative or courteous. He repeatedly had said he left messages with us or our parents when in reality he hadn't. He originally told us he would discount the cost to 2300 for all the mistakes and lack of quality. Then he refused. Additionally, he refused to do business with me and would only contact and speak with the man of the house, AKA my husband. I was left off all emails and my calls went unanswered time and again. But when my husband called or emailed, it was responded to. Misogyny and terrible service? Uh uh.

I would not recommend this company to anyone unless you are looking to punish yourself.

Jason Y.

Over the summer, I had a review from Kidd Gutters, a subsidiary of Kidd Roofing. I turned away other providers and notified the Kidd sales guy that he had my business and sent over an accepted proposal. They waffled about supply chains and weeks went by. I called again and my sales guy was leaving the business and he promised another sales guy would get to me. Weeks. When I called and got that guy he claimed he was digging out from the last guy's backlog but would get back to me. Never did. Now their office says he's ""retiring"" and well, I guess I'm SOL.

Cut to today. Over the weekend I sent an e-mail to the Kidd Roofing page and I got a call today (credit where it's due) and they informed me that they are dissolving their gutter business and wouldn't honor a quote that wasn't finalized into a contract.

So now I'm stuck looking for someone to do the work. I won't work with anything Kidd in the future. I wouldn't recommend you do.

Paul G.

No to poor communication. Planning nonexistent. Took days to get a response and usually unresponsive,

Ana B.

Update: I regret leaving a poor review, but unfortunately the second meeting with a superintendent from this company was terrible and unprofessional in tone.

I asked the builder to send another roofing company to address issues found by a third-party inspection, issues that were somehow missed by the superintendent the three times, supposedly, that he'd been up on the roof.

The other team that the builder sent from a different company spent hours on the roof addressing defects (popped nails, a hole, etc.)

I'm leaving this update after finding a comment someone left on Facebook about homes in another new subdivision (Goodnight Ranch) having roofing issues and that their builder also used Kidd Roofing.

I see that some people had positive experiences with them - and I wish mine had been that as well.

David E.

Chad of Kidd Roofing showed up to fix our roof while it was raining. He went up onto the roof after an initial look in the attic, found the problem and fixed it, while it was raining. Great job and very timely. Thank you Chad and Kidd roofing. They are our go to roofers.