Ken Cooper Roofing and Gutter Systems, Inc

Jennifer T.

Super professional, have all the updated technology and did a really nice job. They came back to adjust things several times when I painted, etc. Easy to work with and they always send nice guys. Reasonable rates and top quality.

John R.

Ken Cooper Roofing and Gutter Systems has done extensive work on our home including tarring our roof and restoring a Spanish tile section. Most recently, they repaired a faulty gutter transition, cleaned the downspouts, and installed foam gutter protectors. In my history with Ken Cooper, their pricing has been fair - not the least expensive, nor the most expensive. I appreciate their honesty, integrity, and approach to maintaining our roof and gutters. I typically read other reviews prior to posting - I am curious if some of the criticisms of other posters can be explained.

When our roof was tarred, they explained the different available products and options. I was not encouraged or coerced to select the most expensive option. Since the installation approximately four years ago, we have not experienced a single problem. When we observed a gutter malfunction that was unrelated to their work, they explained the probable cause and addressed this issue. At that juncture, they could have proposed an more expensive solution but instead suggested the most reasonable repair.

Typically, when I contact the office, I am greeted by voice mail, but receive a call back within 24 hours. Recently, they have been extremely busy and available several months in the future for projects. The importance of this observation is that the job is completed correctly the first time, apparently due to using a skilled but limited number of workers.

I trust their work based upon extensive experience. Yes, there does not appear to be an office assistant to answer phones, at least on the gutter side. But, this is not a priority for me. Finally, they are extremely careful not to damage surrounding vegetation or the home. For these reasons, I have been very pleased with their work and professionalism.

Sacha L.

These guys were great. Kyle is a class act! Ken gave me some great ideas on my gutter issue!Did the job and it was done perfectly!! I would always recommend them to anyone I know needing their gutters or roof done!

Peter T.

Kyle was great. Showed up on time, listened to the non-standard gutter project, gave some great ideas and then did the job well. Couldn't ask for more!

Peter

Phil S.

Our new gutters were installed in November 2015 and the Coopers were helpful, responsive and professional, offering sound advice. Due to their good reputation, we waited about four months to get on their installation schedule. We like the gutter style, color and generally they performed well in the record 2016-17 rainfall season. Our installation was tricky because the property has a mix of flat foam roofing and also conventional pitched roofing with composition tiles that had some defects left by the previous roofing company. Cooper roofing used some creativity to deal with these challenges. For instance, they custom trimmed the back of one twenty-foot run of guttering so that it would fit and drain correctly.

There were some minor hiccups with one of our guttering runs that we didn't discover until months later and the company followed through with complimentary after-sales service.

Bryan F.

Great company to work with. I left a message requesting a quote for gutter cleaning and gutter screen installation and received a call back from Kyle right away. Kyle was professional, informative, and had a quote back to me quickly. They were also very cost competitive and turned around the project quickly. As someone who works for an engineering company, I've worked with a lot of contractors and would definitely recommend these guys. Scope, schedule, and budget. These guys nailed it.

Doug K.

Ken, Kyle and crew are great. They installed the original roof in 1998. It was great until another contractor installed skylights and created leaks. Called Ken Cooper and they managed to squeeze us into their super-busy schedule. (This is not a good year to need a roofer during the rainy season!) They spent a full day and made many changes including swapping out dry-rotted plywood.

They only have one (good) crew. One of them was on the crew for the original roof 19 years ago. Highly recommended if you can get on their schedule.

M C.

Called them three times to schedule an appointment for several projects, small and large. Left detailed messages, left a number, and on each call were extremely polite. NEVER heard a peep back from anyone. If this is how they treat potential customers before the job begins, imagine how they treat you during and after the fact.

This seems to be a common process between many homeowners and contractors. many contractors are great, but also many are incompetent in basic business skills (e.g., communications, scheduling, etc.) that one wonders how competent they are in their trade. Most importantly you begin on the wrong footing. That is, if you cannot communicate well or at all, I lose trust and faith in you. Such that even after an apology, I won't trust that you would do right by me.

Homeowners will take any prompt return call, even if you merely say, ""I'm sorry, but I cannot get in touch with you for a week or more"" or ""Sorry but we are overbooked for the next three weeks, and will try our best to call you then, if you are interested"". ANYTHING is better then nothing.

We are busy people and you are a commodity business, thus we can always pick the next guy in line. So don't waste our time. After all, we pick people based on some research and time spent reading your profile, listening to your YouTube blurb, and reading reviews. Do us the favor and be similarly attentive to our calls as we are to your promotional content.

Emma S.

We have a very small leak in our roof. No interior damage. Called Ken Cooper to take a look. Told us it would be a $250.00 charge just to give us an estimate. They said it was their ""Winter Fee."" Would never use a company who CHARGED for an estimate. Not the best way to get new customers. While this is a small job, any job is money.

Carl M.

Wow. 6 STARS!
Rarely have I encountered integrity and pride of quality from a service provider like I just got from Kyle Cooper from Ken Cooper Roofing and Gutter Systems.
Let me tell you how this went.
I scheduled an appointment for an estimate on a gutter system for my home. Kyle arrived early and gave me valuable information pertinent to my decision. He sent me an offer within a day and told me it would be a couple weeks, but would try to fit me in sooner if time permits. Sure enough, a few days later, he emailed me with an offer to get my job done tomorrow. I agreed and his installers arrived as planned. They did a great job, but I did notice there was an extra seam a foot from the end. Kyle called me after the job was over to follow up on my satisfaction. I was totally satisfied but casually mentioned the extra seam and indicated I wasn't too worried about it because I was sure he would stand behind his work.
He didn't let it go. I got an email from him the next day saying he was sending out his foreman to replace that run and eliminate the seam, as per our contract. I was floored! He could have walked away with my check and I wouldn't have given it a second thought (unless it leaked).
It is the high ethical standard and integrity in Kyle that will continue the successful business that is Ken Cooper Roofing and Gutter Systems and has earned my loyalty into the future. I couldn't recommend a better person for roofing/gutters to all who read this.
Thank you Kyle! YOU ROCK!!