Keith Barker Roofing

Marcie R.

I requested an estimate on complete roof replacement from this company. The estimator was on time and quite professional. He said I should have an estimate that afternoon in my email. Fast forward 5 days.... I called to inquire about my estimate and it was not completed. Fast forward another 4 days. Still not ready. I'm moving on to another company. Apparently, they don't need my business.

Tom M.

I am a contractor so I am very hesitant to give a bad review about another but Keith Barker Roofing is so bad I will make an exception.

First of all I have one property where the work was performed by Barker roofing when the father was involved and the work was done well.

Now 7 years later the father is no longer involved and now the new entity is Keith Barker Roofing. So I called KBR and arranged for estimate of work. Date was set I was to be called within a range of hours no call came I called a few times left messages no returned call. Called again was told estimator had been out and the job ""was on Keith's desk"" and I could expect a call in a few days. There has been some heavy rains so I understand how busy a roofing company can be with water emergencies. Two weeks passes I call again and the girls answering phone are embarrassed as it seems there are many people not getting calls returned. They now know me by name and tell me Keith is not in another message is on his desk. They gave me his email and assured me he is just busy but I'll hear from him so after wasting 6 weeks on this company I called Jamar roofing. I called in the afternoon and sent an email with pictures. I get a response that evening from Denny. Denny says he will be there 4pm next day. Following day he calls me at noon and says his scheduled was open he could come at 1pm I could not meet him but he said don't worry he could find the leaks.

He said I would have estimate for work Sunday. Sunday came estimates arrived with probably 10 pictures of the areas that need attention.

He said if I agreed to sign bid and return by email and he would fix within the week.

Signed and done.

This is how you run a successful business. Prompt responses and you do what you say you are going to do and if your busy or too busy to get to a customer you tell them that.

Although I have not had the work performed by Jamar yet thus far they've demonstrated they know how to run a business. They also did not ask for deposit which is also a good sign of a financially healthy company.

While I can not fully endorse Jamar Roofing until the work is performed I can wholly recommend that you avoid Keith Barker Roofing for the reasons stated above. I would certainly never consider paying a deposit in advance to Keith Barker Roofing for the same reasons stated above. So while this may or may not be the norm for KBR it is certainly a reason to approach a business dealing with caution.

Ginny S.

We have a gutter that is under warranty. The gutter is leaking at a seam. Barker Roofing sent someone out to verify the problem and told us that they would be calling within a couple of days to schedule an appointment to fix the issue. They didn't call back. It took several calls until they realized that they had already been out here once to verify the issue. Now after several additional calls and emails we have made no progress. Barker Roofing is very disorganized and if you don't want to waste a lot of time I would recommend going with another company.

David V.

0 stars really. Worst roofing company experience ever. This company reached out to me via Home Advisor, but then took 2 weeks to come out and do an estimate. it's been a month since that visit and still no estimate. I have called, complained and requested that estimate 7 times. Nobody ever emails or calls back. They are clearly a disorganized mess.

Cliff J.

There were some warranty issues with the roof within a 1 year total home warranty. The scheduled with me to come out and address the problems on Tuesday and never showed up. When I contacted them they apologized and rescheduled for Friday. They never showed on Friday and after I called them they said it was because they had leaks they had to fix elsewhere and would come out Monday. It is now Monday and they've no showed again. They have now no showed on me 3 times. Each time I've had to take off work to be here for them to fix my roof. These people are horrible, unreliable and do not stand behind their work.

DO NOT use Barker Roofing. It seems they are too busy trying to chase new work to take care of warranty issues. Clearly they do not stand behind their work.

Angel A.

I had a really favorable, refreshing experience yesterday. There are some renovations being done to the complex where we live. While working on the roof, I believed the roofers got some sort of adhesive on my car a couple of weeks ago. After a couple of calls, Tim Gandy, Commercial Project Manager for Keith Barker Roofing and Solar called and we arranged to meet. He didn't have an accusatory attitude. He made me feel very comfortable, understood my concern, and knew that I REALLY didn't want to involve either of our insurance companies. He went to his truck, got alcohol swabs and a rag, and very carefully started to remove the adhesive (or whatever it was). It actually started to come off, but my paint didn't!

Mr. Gandy didn't have to do that. He wasn't even sure if it was his guys who got the gunk on my car. I really appreciated that and was also glad that I approached the situation in a very positive way. I was friendly to him and didn't accuse he or his company of anything. I think that really helped, too.

I honestly can't vouch for their roofing work, but if they treat their customers like they treat crazy ladies who call arbitrarily about adhesive on their cars, I'd call them if I needed them.

Jennie W.

I would never recommend this company. They get zero stars as far I as am concerned. The employees are all inept. Nathan does not stand by his work. It took them 3 tries to get the stucco color right. They never did we just settled. We needed some repair done on the stucco and they said they couldn't match it. WTH! They made the color up to begin with.

Gregory N.

I have mixed feelings about my experience with Barker Roofing. I contacted them to redo my roof after a huge hail storm.

Getting them to give me a quote, and scheduling the job was relatively painless. They finished in about 1.5 days (a ~1750 sf single story), and did a pretty good job of cleaning up after themselves. No oil stains in the driveway from their truck.

Overall, the workmanship seems pretty good. I did I ask them to come back because of a handful imperfections (poorly sealed corners). They came promptly and walked over the entire roof, also identifying and fixing a few places that I couldn't see from ground level.

However, shortly later, I contacted about some damage done during the shingle delivery. The delivery truck cracked part of my driveway. I contacted Barker multiple times over three months to try to get this fixed, but I just kept getting the runaround. They told me to contact the roofing supply company, which I did, who then told me that they had talked to Barker and that Barker would be handling it from their end. I contacted Barker and heard nothing. I don't know for sure who was telling the truth, but since I have a business relationship with Barker, I would expect some communication.

I've gotten pretty fed up with trying to chase this down, and I have yet to hear from them again.

So my parting thoughts are that their roofing work seems pretty solid so far (3 months later), but it seems that their stated commitment to customer satisfaction only applies up to the point that they get your money.

Ed D.

Had Barker as sub-contractor on remodel fall 2012. Site supervisor made a comment that ""I WIN"" to customers face during a discussion concerning ridge vents. Somehow when the crew was here, some 70-80 limes disappeared from our trees the same day the crew was here late. Did not bother saying anything to Rebecca Barker as by her own self admission she/the office does not communicate with the crew. GAF product is fine. Wish we would have had another installer than Barker due to the lack of customer service and follow-up on the day of install. Do your self a favor, look closely at their crews and work.

Bob F.

Everything they did looks great. They replaced the roof on my house and also the metal roof over my back patio. Unfortunately every time it rains, the rainwater backs up on the metal roof and pours inside of the patio. After a representative coming out to look at the roof and admitting to the mistake, the company is asking me to pay for them to come fix it. After two calls to them, they will not return my calls. I finally got in touch with someone today to tell me that the owner will be there tomorrow. They have admitted to their own mistake, but will not warranty their labor or product.
Their customer service is great while they are trying to get your money. However, after the initial job is done, do not expect the same.