Justice

Kellyn E.

UPDATED to respond to the owners response to my review: Justice AC was the second company sent out by my home warranty company, not the third. Yes I was frustrated with the situation at this point when Justice AC was hired but I was incredibly nice and patient with them on the phone. At that point I thought they were going to be the ones who came in and rescued me from this situation so of course I was nice to them on the phone! I didn't get upset with them on the phone until it became very clear that they were giving me false information. I specifically told them I would rather they just be honest with me about what timeline to expect rather than telling me I was next in line for the technician to visit and then no one showed up, or to tell me my part was in all day then tell me at the very end of the day that they forgot that when the part came in it was wrong. When he kept saying the part was being overnighted and that kept being a lie I told him I was going to have to talk to the warranty company to figure out my next course of action. He claimed that the length of time it takes to get in a part is out of his hands. That is completely true once the part is ordered but they kept telling me they had ordered the part and then it was several days before they actually finally ordered it so that part WAS absolutely within his control. It was at that time he told me that if I complained about him to the warranty company that he would ""make SURE that my AC didn't get worked on that week"". I literally said ""so you are telling me that if I tell my warranty company that I am unhappy with the service you have been providing that you will intentionally delay my service"" to which he confirmed. That was the point where I contacted the warranty company and told them no one from Justice AC was allowed into my home. I fired them. They didn't ""refuse to service [me]"". I was frustrated with the situation with the first AC company but I didn't take that out on Justice AC. I didn't get upset with them for the previous company's failures. I got upset with them because they kept lying and saying I was next on the list or that my part was in stock or that a new one was being overnighted, multiple times. I just wanted an HONEST timeline of expectations. I don't think that is too much to ask. Oh, and I know for a fact that he called the AC warehouse and told them NOT to release the part to the new AC company I hired because I spoke to the warehouse myself and so did my new AC company. We were both told that they asked Mr. Alvarez to release the part and that he refused. He's just not a good person and I would not recommend him to anyone.

The owner of this company, Jose Alvarez, told me that if I complain about their customer service to my home warranty company that he would INTENTIONALLY postpone my AC repair, which he has followed through on. I was unhappy with them because they lied to me about when they ordered parts causing it to be delayed over the weekend then Monday confirmed with me twice that the part was in and I was next on the list then at the end of the day admitted the ""forgot"" that they received the wrong part and wouldn't be coming that day. I'm 8 months pregnant and had cancelled my OB appointment to wait on them all day. The next few days the told my home warranty company that the parts would be overnighted yet the kept ""not showing up"" until I finally hired my own AC company. My warranty company told them to call the supply warehouse to release their hold on the part that was needed to fix my unit since they were no longer on the job and, after telling my warranty company they would do that, Jose Alvarez personally called the supply house and demanded that they absolutely not release that part to my new AC company so that he could delay my service one more day. Not only is he unprofessional but he's inhumane and is choosing to keep me in a dangerous situation during pregnancy simply because I was not pleased with his customer service.

Audrey Z.

I guess I dodged a bullet by being fired as a customer with Justice Inc. (have you seen all the negative reviews?)

First, the tech who came out to inspect my a/c unit was great! Timely and very knowledgeable. However, when he left, he accidentally forgot a piece of equipment in my attic. When he called me to inquire about it, he had the audacity to ask if he could give me gas money to drive all the way to Robstown or meet him somewhere halfway to give it to him so it'd save him a trip back to my home.

Second, I'm not sure what her name is but the receptionist who answers the phone always has an attitude. She gives me the impression she's annoyed whenever called, and people expect her to do her job.

Then there's the owner himself, Jose.
(I'm sure he'll write some comment on here with poor grammar, attempting to rebuttal this as he's done with so many others, but I'm exercising my freedom of speech as well as my right as a consumer)
I was going through my home warranty because well, I'd just purchased my home and didn't want to drop an astronomical amount on a new unit if my home warranty would cover it.

First, the report his tech provided sat on his desk for 3 full days before Jose ever filed it with my home warranty company.
My first verbal interaction with him was okay and he was very transparent. I appreciated his honesty that going through my home warranty would take time and there'd be a lot of red tape.
If I could have afforded to expedite the service and leave them out of it, I would have. But my hands were tied.
The problem was my home warranty needed one tiny clarification on the report before they could push it through to be authorized.
All they needed was to talk to Jose to get that answer.

I spent weeks ping ponging back and forth between 2 supposedly professional companies, trying to get them to talk to one another.
Finally, I told my home warranty rep that I wanted to be on the phone when they called Justice Inc. because I didn't believe they were actually calling them as often as they said (which Jose confirmed).

So the rep conference called Justice Inc. with me on the line and I heard the conversation. He was told Jose had to answer his query and that they'd have him call the very next morning which obviously didn't happen.
This phone call took place last Wednesday and the call back should have been last Thursday.

This morning, I decided to call Justice Inc. instead to get an update and spoke to Jose, the owner himself.
He claimed my warranty company had not called whatsoever and if they did in his absence, his reps would have conferenced him in.

There are too many discrepancies to know who dropped the ball. My guess is both were at fault at some point.

Where things went south and I was ultimately ""fired"" as a customer was when I mentioned that Jose said it would take over a month to get fixed when going through my home warranty. I was trying to affirm he was right, wanting to explore removing my home warranty from the equation, but he immediately cut me off and got defensive and aggressive. No profanity was used but he kept interrupting, and his voice was on edge, volume elevated.
I kept trying to interject but he simply would not let me talk.
I also detected a hint of sexism because I doubt he would have treated a man like this.
His defensiveness speaks volumes and now I am fully under the impression that he purposely dragged his feet so his estimate was true, that it would take longer.
People don't just fly off the handle like that if they're completely free of guilt.

Thankfully, I don't have to work with them anymore. And you should not either.

Brenda S.

It was horrible, they did such a lousy job on everything they did. My floors had to be taken up 5 times and relaid because they did not pour concrete right, I ended up having to get tile which i didnt want, Now the tile is falling through cuz they didnt lay it right either. they didnt clean the thin set off floors. My kitchen cabinets when you look close you can see all the paint runs, they painted some of them 7 times and they still look like crap, I have a backdoor that does not close properly, some places in the sheet rock they just put tape over the bad spots tthat they made and then painted over it. They ruined my sofa, stove and front door by getting paint on them. They did not pull proper permits for my addition, now having to deal with the city cuz electrical is not up to code.
they let the city believe that this was an existing addition and tried to get it grandfathered in. Sink doesn't work properly, have some outlets with no current, I could name 20 more things they did wrong but i would be here typing all day. Now they want to try and tell me I owe them a ridiculous amount of money!! I should not have to pay for my flooring twice becuz they messed it up. Granted when you first walk in my house looks nice from afar , when you look closer you can see all the mistakes and they think this work is acceptable. Now I have to pay someone else to come in and fix and clean floors properly, get a new back door and fix all other issues, Save yourself the trouble and find someone else, Justice will cheat you .

Marge H.

This company is a complete rip off, your business means nothing to them. Unhappy with the bad service? Tough! They don't care a bit.
Save your money and call another HVAC company!

R G.

Order canceled without notifying me! They were supposedly ""too busy"", so my order was just canceled without notifying me. Very unprofessional and Justice A/C attendant did not even try to find out why order was canceled. She blamed it on my service contract company. I only found out after my service company called them and confirmed Justice A/C were the ones to cancel my service and that my claim was still good. ""I don't know"" is not a good enough answer to give. Do something and find out why next time! They obviously do not like to fix broken air conditioners under service contracts. If they would have called me up front to tell me they were ""too busy"", I would have completely understood (1st fail). If they would then have said, ""May I place you on hold while I find out why your order was canceled and by whom?"" then than would be a little late but partially acceptable (fail #2). Fortunately, the folks handling my service contract promptly called another company to come out. My A/C was fixed within 2 hours of my claim being reassigned (and that's because they came from out of town.)

Carrie R.

Please beware of this company, especially if you are a woman. Not only have they not repaired the A/C unit in a timely manner, but they also threatened to delay the repair if my daughter told the warranty company how they behaved. (which, by the way, was far from professional)