Journey Builders

Armond S.

After purchasing my recently new home I was in a situation where I had to get my roof done as soon as possible. One of my relatives referred me Journey Builders and I had an excellent experience with them. They were professional, efficient, and worked with me on the price to fit my budget without cutting corners.

The team did a fantastic job on my roof, and the quality is top-notch. I had the pleasure to work with Zack the project manager who kept me updated on daily basis. I truly appreciate their honesty and dedication. Highly recommend them to anyone looking for reliable roofing services!

Miles T.

Worse Than a Botched Facelift

First, let me start off by saying my house was built in 1935 and I live in a historical district. My sales rep, Yepo, and Journey builders took no consideration in maintaining the architectural integrity of my Monterrey/Spanish style house. Instead of tiling the entire roof with Forest Brown asphalt shingles, white bitumen was laid and left exposed. One entire roof peak and several other areas of bitumen were left visible from the street. The house looks like it has a peak and patches of snow. Yepo's response to my dissatisfaction? ""It passed city inspection.""

The cost of the project increased about 60% after removing the old roof and finding termite damage. Unfortunately, I was out of town during this project and was unable to visually verify this for myself. Due to the high cost of this project, I trusted that the work would be impeccable. I was totally disappointed in the end. Yepo waived the thousand dollar fee for removing and reinstalling three solar panels. He said that if he came back and added the missing ridge caps he would have to charge me $1000 for the solar panels. Caping the ridge is one thing that I can easily replace myself. He was unwilling to correct any of the other items of concern, repeating that it passed city inspection.

Here is a list of the poor workmanship:

Did not ""prepare and cover all work areas"" as outlined in the contract. Yepo said that the living room interior would be covered in plastic sheeting as a means of catching any debris falling into the house during the job.

Flashing: used an extra large size in some conspicuous areas, much larger than what was on the house prior to the roof replacement.

Valley flashing doesn't extend all the way down the valley.

Using extra long nails which stick out into the attic storage area and create a safety concern.

Wrapping epoxy over a brick archway. This is something that can not easily be fixed.

Not capping one the the roof peaks with ridge shingles, leaving white bitumen exposed

Not tying shingles all the way to the wall/flashing. Leaving white bitumen exposed in several areas.

Tearing out 1x6 planks above patio and replacing with exterior Masonite sheeting instead of 1x6

Broke 2 tiles bordering window

Cutting shingles to allow exposed bitumen, making the roof look like it has patches of snow.


If you care about the architectural and integrity of the appearance of your house, use a different roofer.

Sam H.

UPDATE: Jerry at Jouney Builders contacted me after my review to apologize and say that they wanted to cut my father a check for $3,000 as their way of saying sorry for the issues we had. Jerry informed me that I would have to sign a settlement letter before they would cut the check and that I would have to remove my review. I advised him that I would update, but not remove the review. After some back and forth I was told that they ""are unable to execute the agreement while there are existing reviews about our company that are untrue or unfair. We will need the reviews taken down and an agreement that no such defamatory posts will be made before we can move forward with a settlement agreement. Please confirm your agreement and removal and we will prepare the appropriate settlement paperwork."" Unfortunately they couldn't provide anything ""untrue or unfair"" that was said. I declined their offer to pay to take down review. STARTED OF ORIGINAL REVIEW: So very disappointed that I have to leave this review. My elderly father was so very excited about having a new roof put on his home and garage. One of the most important things when dealing with this company is to ensure that all promises and statements are in writing, otherwise it's a fairy tale. I spoke with my father the day after he signed the contract he was raving about the deal he got for a new roof ($55,000) and that he would get a rebate that he thought would be about $8,000 when he filed his taxes. There was nothing in the agreement about rebates, only a credit program he could file for to see if he was eligible. It has been going on 3-4 weeks plus since Erik S. Responded to my calls about getting the paperwork about the credit program and finishing the work on the house. The few times I did speak with him, I had to call from different numbers each time so he would actually pick up. I have called his office and left him and his manager messages. Even the compliance department won't return my calls anymore. The company left nails in the front boards of our house and a strange black stripe was left over the white siding where the roof transitions. For $55,000 I would think they would take care of these details and answer the phone. Not leave needed clean up inside our attic storage area. No matter how slick they sound, I would make sure you get multiple quotes before signing, and ensure everything they promise you is written down in the contract. Because once they finish and pass you off to the finance company they will ghost you, no matter how often you call and no matter how many voicemails and texts you leave them asking for help.

Chris N.

We needed to have our roof replaced, so I contacted Journey Builders, Alex project manager came out to give me a quote. Alex was very professional and knowledgeable, he checked our old roof and gave us a few different options that we could choose from in replacing our roof, with no pressure in choosing any particular option. Alex gave us a schedule of the work that was to be done and his team followed it perfectly, from the demo and permits to the new roofing, everything was completed in a timely manner. Alex's team is also very good at cleaning up all the debris before they leave for the day. Our new roof looks great, thank you Alex and Journey Builders.

Jewel C.

Journey Builders came to our rescue after two con-artists tore out our roof.  Project Manager - Alex P. came and gave us an assessment and estimate of what needed to be done.  Alex immediately provided us with the addresses of completed projects of four clients and one still in the works.  This was extremely helpful since we could see the quality of work.  Once an initial deposit was made and contract signed, permits obtained, work began immediately. We had a leak in the dining room ceiling which amounted to several drops by the ceiling had been stained.  We also had stained in the living room ceiling since both these rooms have cathedral ceilings (no attic).  It turned out that the leaks came from the water running down from the dome over the entry (we have a Spanish stucco style houses).  Over the years, there were bandaid patch up jobs and water did not drain property so settled into puddles on the roof area above the living and dining rooms.  Roofers always arrived on time and worked six to eight hours depending on whatever needed to be completed.  Equipment was always safely maintained in the work areas.  Roofers always cleaned up before leaving. I had water damage to the window trim in the master bath when it rained overnight (a tarp had been put over the entire roof since we were still waiting for an inspection before tiles and gutters could be installed)....water came from the roof and caused the composite faux wood to buckle and split.  Journey Builders took care of removing the damaged material, replaced it with wood, and painted the trim.  
It turned out that our garage roof needed repair.  Given that we had extra tiles and materials left from the job on the house...this was done very efficiently too.
I highly recommend Journey Builders.  Alex P gave us a step by step timeline on what needed to be completed.  We chose Journey Builders since two other roofing companies had been hesitant to provide us with addresses of clients.  Also thanks to Brad S.

Greg S.

Looking at repairing our roof as we were seeing rain damage inside the house after two years of rain in So. Cal.
Put the request out and received a number of inquiries. Mikey was the first to arrive and assess the roof. I was wanting multiple bids, but felt confident in Mikey's assessment of the work to be done and the price was within our range. This was at 8 pm and by 7 the following morning his crew was ready for the demolition. Entire job was done in a day after the inspector came out. Amazing job. Highly recommend Journey Builders.

Mike V.

Our recent experience with Journey Builders for our roof replacement was stellar. Vee was most helpful in explaining the process, materials and pricing. They were are to start the next day which was great since we were expecting rain just a few days later.

The workers were efficient, courteous and cleaned up after each day's work.

We would not hesitate to recommend Journey Builders for a professional roof replacement experience.

Rene B.

Kudos to Journey Builders. Professional employees. Special mention to John P. who was always in touch from presentation thru completion of project. Of course that also goes to all the teams who were involved in explaining, work options, warranty and financing and what to expect after the job is completed. I would like to thank the staff in the office who we never as well (Matt and Mike and et.al) Thank you guys.

gustavo g.

Work was very efficient. Mark our project manager was professional and easily accessible to us at all times.

Reynato G.

Very professional excellent service highly recommended thanks you Mark, Brad, Brian. Work was done in time they also gave me a 50 year warranty for my roof .