J&M Roofing Services

Artistic E.

I am extremely disappointed with this company and their lack of communication with their customers during the process. Everything seemed great and the staff were friendly when trying to receive the sale, but once the sale was received things spiraled from there. They did not check with the town to receive a permit for my neighbors portion (hip) even though they were aware that they were installing the roof of my duplex, my hip, and the neighbors hip per mandate from my HOA. They started the work without my neighbor's permit, ripping off all of my shingles already. They have now stopped work and stated they could not continue until their is a permit for the second duplex and are leaving my roof undone. My HOA stated they gave the information to them. The roofing company said they'd call me that evening with updates. (I did not receive a call) It has been two days the roof has been left this way, and with a lack of communication and apologetic nature. I have heard no updates and asked for the owners direct line. I have not heard from the owner as well. This type of communication is unprofessional and the steps that were missed are unacceptable. I was promised the work would take no longer than 2 days and it has certainly exceeded that. Please save yourself from the headache I have dealt with during this already hard time of year.

Janie B.

Despite the fact that the general manager refused to return my calls over? a period of several days, requesting information,? the actual crew who found and fixed the leak in my roof was exceptional. The leak came through a bedroom ceiling and the crew also patched and painted that area. When they finished, one would never know the ceiling had been damaged. Priscilla, who answers the phone and deals with clients was a dream to work with. She is a total professional?. The company subcontracts work on gutters. When the? gutter crew came, so did Priscilla. She supervised the process and made sure everything was as it should be when the gutter work was complete. I would have rated this company 5 stars-due to the workers and Priscilla, however, the total disregard of the general manager to my phone call requests makes that impossible.