Ideal Roofing

Mimi C.

We do NOT recommend this roofer to our worst enemies. Avoid them!
They subcontract the job to other unqualified workers who are rude and intimidating.!!!! We tried to call the owner Jim HARDWICK & DENTON CHILES (who had came and gave exuberant estimate) THEY DID NOT PICK UP OR EVEN RETURN OUR CALLS. That is a sign of poor management.
Later we checked with : ROOFING CONTRACTOR ASSOCIATION OF TEXAS. They are NOT members ! That alone should have been a big warning.

Matthew L.

Mr Sanchez was very professional and his son Adrian who did the work was fabulous He did a great the job and explained his work thoroughly - i would highly recommend Adrian and this company -very clean -very first class

Jillian J.

Our experience with Ideal Roofing was far from ""ideal"". Ideal installed a new roof on our home a little over 5 years ago.  Currently, the roof has several leaks and areas of fascia damage/rotting due to what appears to be poor worksmanship.  After speaking with the shingle manufacturer, it was apparent that the manufactures recommendations were not followed in areas. This resulted in significant water damage.
 
When I called with warranty questions, I was blown off for several weeks.  Ideal Roofing did finally send a sales rep out.  He looked at the roof for a few minutes and said it was not done right.  He quoted me $4,000 to fix it.  I was told that my warranty questions needed to be taken up with the owner, who will not respond to my messages.
 
Our roof has produced significant leaks. Based on my experience, Ideal will not stand by their product once the check clears. With two newborns in the home, this is the last thing we wanted to deal with. We had hoped that Ideal would do the right thing, but that has not been the case.

Mike W.

Ramon Torres & crew just finished their work at my house. I am a very happy customer! So glad that I listen to Tom Tynan & found Ideal.
I'm sure the leak was fixed on the offending sewer vent, but had them change another 7 just to be safe. $225 each I feel was a bargain, plus they inspected & repaired all the other items on my 10 yr old roof. Quality parts, and worked as if it was their own house.
I'll have Ideal back in a few years to inspect. And when it comes time to replace the roof, Ideal will be my first call.
Very happy! Ramon & crew is due an ""atta boy""!

Joe A.

I do not recommend Ideal roofing. They boast about their BBB rating but don't deal honestly with customers. In our case, the owner acted as if he cared about our complaints, but sided with his employee who had lied to us on several occasions. Our roof still leaks! Previously, I gave the company five stars for work after Harvey. Our roofer, Cody Green, impressed us! He diagnosed our leak and repaired it. However, we learned he left the company when we called a year later for help with a new leak. The roofer assigned to us lied on several occasions and the owner backed him up.

Loi D.

I had 1 repair man came to fixed my worn out seams on roof couple years ago, he replaced new roof vent and some seams, charged me big time for $650, after he left, I go up to attic and found several holes from nails removed, if rain come water will leak tru them and give me a mess on my insulation and ceiling. I called back company, they sent same guy to fix those exposed holes with a lot of poundings from his hammer on my roof I can hear, after he fixed he question me why I did not call direct to him instead of his company, I considered this is a bad repair rep want to hide his mistake. the reason I said they over charged me because my neighbor next door had same repair like me with 3 men done more jobs replaced more vents on his roof with much lower price in ratio, and no recall like this company.This is the company Tom Tynan ( Radio host shows ) recommended . Lesson learned, no more business with this company.

Bob S.

I requested an estimate to repair a leaking roof in the back of the house after Hurricane Harvey. They came out on 9/2/17 to inspect the roof. I told them that there was also a small leak on the front of the house. They repaired the area with 2 small dabs of roof caulk on top of 2 nails. They did not replace the affected single shingle or even state that they would come back and replace the shingle. Just 2 dabs of caulk. For this, Ideal Roofing charged me $250.00. In my opinion, I believe this to be price gauging after a storm. I have talked to several other roofing companies who have told me that they would not have charged me for this situation. One company even told me that they tarpped a house for no charge. To date, 12 days later, I have not received an estimate. Buyer beware!

Angela W.

After Memorial Day flooding in 2015 they replaced the flashing around my chimney due to a leak. It leaked even worse afterwards. They came back out and I followed him up on the roof and he just put as much black sealing compound around and into the flashing as he could and topped it off with some clear stuff. That was all he was willing to do (why didn't they just fix it like this to begin with if that is proper?). I even went into the attic afterwards and you could see the fresh black sealant coming through, it touched it to be sure. Called Tom Tynan show (Ideal roofing was a sponsor) and spoke to a rep there to complain. He was sarcastic and could have cared less. He said he was friends with owner of Ideal roofing and he was just a great guy. He said he would tell owner of Ideal roofing to EXPECT MY CALL. Wow, so full of themselves. I don't know if Tom Tynan still recommends Ideal roofing or is even still on the air, I quit listening to his show after that. Now with Harvey it's leaking just as bad as it was before they squirted all the sealant in there. Have removed 4 gallons of water so far. Don't want this to happen to you.

Kaye F.

BEWARE!!!!!! I don't know how this company has any high ratings at all. It was a terrible experience for us. The job was a terrible job...not done well at all. We repeatedly sent pictures, texts, emails, made phone calls, etc to try to get our rep to our house to help and he would never come. The job they did was not complete...we were supposed to get new gutters as well (per our insurance) and that was never done, yet again, we cannot get anyone to respond. The invoice they sent was completely incorrect. It included our insurance price that included gutters, yet we never received our gutters. When we asked for a correction deleting the gutters, we never got a response until we received an attorney letter demanding we pay the full amount. This company is unbelievable! Very dishonest and shady. We have reported them to USAA (our insurance company) as being poor quality and beyond difficult to work with. We are still trying to work this all out over a year later. I would encourage anyone to NOT USE THIS COMPANY. The customer service is beyond terrible, the quality of work is awful and I don't believe them to be honest or trustworthy. I so wish we could go back and select another company and never have to deal with them!

Ann M.

I couldn't be happier with the experience with this company. They came out right away for the estimate, met my insurance adjuster. Minimal effort on my part. Friendly crew and very efficient, very clean. Roof looks great. Highly recommend.