Icon Roofing USA

Will J.

Avoid this unethical company at all costs! Read this if you want to save your money and time!

My wife gave Icon Roofing USA a call on 06/26/24 to schedule a visit for them to come by and check out the condition of our roof, evaluate what may need to be done, and provide an estimate.

The roof was installed in 2021, and we bought the house in 2023. We were already upset that the roof was leaking, especially because the previous roofer wouldn't honor the warranty, stating that warranties aren't transferrable when houses are sold.

Adam came by on 06/27/24, went on our roof, and told us that we needed to replace half of our asphalt shingle roof, redo the flashing, replace the membrane, reseal the asphalt part, and add a silicone sealant over the flat top of our roof.

We asked what it would cost to provide an official inspection and report, as well as estimates for the things he had recommended. I then told him, out of a desire to be transparent, that we were also asking a few other companies to come out to evaluate our house. That's when he said, ""It'll be $99.99 for this visit. It's like a deposit and can be used as a credit towards future use"". I assumed that when my wife scheduled his visit that it was agreed upon, so I Zelle'd him the $99.99.

After talking with my wife later that night, I found out that she was never informed of nor agreed to a $99.99 visit fee. When I confronted him, he said he charges all people that fee that use Google to find him. Yet, clearly on his website it states that they provide free estimates. He never sent an estimate, never sent a contract, and despite multiple calls and texts, still never sent the money back.

After we spoke to 8 roofing companies, hired a structural engineer and a roofing inspector, the consensus was that the membrane needed to be extended.

In summary:
- Adam and Icon Roofing are the epitome of scammer South-Floridian contractors.
- They will gaslight you (so keep receipts, including text/call logs) and try to take advantage of you due to the gap in knowledge and technical expertise in roofing. So before you choose a roofer, try to find someone with expertise in roofing that has no financial incentive in you getting more roofing work done.
- They will falsely advertise services and commit fraud to make a a quick buck off of you.
- Some roofing companies do charge for visits because it takes up their time to come evaluate your situation, but they should definitely let you know beforehand, preferably in writing!

Jasmine R.

Very satisfying with icon roofing USA
The only one to give me reasonable price and was fair with me
Customer service are very good
Thank you for new roof installation it's look perfect

Leah G.

We had a leak in our roof, the roof is old but it's really a bad time for us to replace it. I called Icon to do an inspection for me. After talking to Adam we decided to fix it for now. So it's been 3 month since it was fixed. Everything looks good, no leaks, no issues even though it's been raining hard. You know how it is here in Palm Beach....

Anyway me and my husband are happy with the work that was done we will use Icon for a replacement when we will decide to do it. By the way the price was really fair compared to other quotes that we got. So for now we recommend this roofing company to everyone.

Isabelle M.

Horrible! The roof is still leaking. I showed Adam videos of water dripping and told me the leak couldn't be coming from spot they supposedly fixed. I took several videos showing water dripping straight down to a water stain on the drywall. Adam has never been to my house to look at the roof. After being lied to several times by Adam, I decided to go with another company to fix the issue. I asked for my money back and no response.