Hollon Roofing

Debra D.

I just had my roof replaced by Hollon Roofing. John Christian was my salesman. He and Bret explained the process and got job properly done with weather in mind and on-time.

I had two other roofers look at my roof and they both gave me misleading information about its condition. I also had my insurance company look at roof and they turned it down as under deductible damage. This is where Hollon Roofing came to the rescue. Their sales teams are all licensed, experienced insurance adjusters. Additionally, the owner has been in roofing business since 1980. They requested an additional inspection with the adjuster and pointed out why roof needed to be covered. In the end they replaced entire house and garage roof due to damage, rotted decking, replaced a non-insured deck, and replaced my flat roof and railings. I was out of pocket just under $6,000 for my deductible and deck. Without their knowledge and experience, I'd been out an additional $22,000. My roof looks great!! I recommend them without hesitation.

Lauren S.

I contracted with Hollon Custom Homes after a major hail and wind storm in early June caused damage to my roof and a wall/fence on the side of my property. Bret was easy to work with and communicative each step of the way. I knew I could trust him to get the job done and to do it well.

When he examined the fence and the insurance adjuster's recommendations, he discovered extensive additional storm damage to a brick wall connected to the fence. He worked tirelessly to negotiate with our insurance company, and even pushed them to send a second insurance adjuster out to reassess the damage.

We had the worst time trying to get answers from our insurance company, but Bret repeatedly called and emailed with them to advocate on our behalf. Ultimately we were successful and received additional funds to complete some very costly repairs. On my own, I would not have known to push back so hard and probably would have given up, so I'm thankful Bret was there to help move the process along.

His roofing team completed our roof in one day and did a great job. A couple of days after the roof was put on, I realized that a piece of debris had fallen into the duct that connects to my kitchen range vent/fan thing, but Bret personally returned as soon as possible to clear it out. We've had a rainstorm since the new roof was put on and everything is watertight!

I will be recommending Hollon Custom Homes to any of my friends or coworkers who need repairs or remodeling. Bret is honest, hardworking, and committed to making sure any project associated with his name is done well.

Josh C.

Due to a severe storm in Greenville, TX, on June 19, 2019, a huge tree limb crashed onto my mom's house, damaging her roof. Her insurance agent gave her Bret Hollon's (Hollon Custom Homes) contact info. Bret came to the house and met with my mom and me. He seemed great. We felt comfortable with him, so he and my mom signed a contract to replace her roof. He said he needed $4,200 up front for materials but agreed to accept the $3k Farmers had advanced her.

The work was to be done on Thurs, 7/11. On Monday, 7/8, I called Bret to make sure all was good to go for my mom. He then told me he was going to need to get paid the remaining $5,700 in full on the day of the job. I told him my mom hadn't received the rest of the insurance, and wouldn't until the work was done, and she would pay him as soon as Farmers issued the check (as is written in Hollon's contract he had my mom sign AND as is the industry norm for the roofing business). He said he couldn't do that, he had to get paid in full that day, and, unbelievably, asked if I could loan her the money. I told him he needed to do the job as agreed or refund my mom her money. He said if he did that he would have to charge her a 25% material restocking fee, which I said was not agreeable. He then called the referring agent and the claims adjuster, who both told him his approach was not normal.

The day the job was supposed to be done, I went to my moms house, knowing there was a good chance there would be issues. Sure enough, about 8:30 am Bret called my cell, chuckling over standing us up and ""sticking to his guns."" I again told him he needed to come do the job he had contracted to do. He said he had talked to his lawyer and would do the job if my mom would sign an assignment of benefits. We declined, citing the fact that she had already signed his contract (and so had he), and she had already paid him $3k. He said he'd have to talk to his lawyer again and get back to us the following week. All the while, all we wanted was for him to either do the work or refund her money.

Eventually, after talking to the Farmers agent yet again, Bret Hollon agreed to refund my mom's money and walk away, and he finally refunded my mom $2,800 of her $3k (withholding $200 for a 1 sq ft piece of tarp he had put over a small hole in the roof), with Farmers graciously making her whole on the remaining $200.

As an interesting post-script, when we finally found a reliable roofer, the materials Bret Hollon claimed he needed $4,200 for, cost right at $3k.