Holden Roofing

Hai N.

Note: My family, and I do not have any affiliation, connection to Stephen, Holding Roofing and anyone that works there. This review is completely unbiased and not paid for. I did this for no favors and on my own accord.
This review is about 2 weeks overdue but I really have to make it known HOW AMAZING IT IS TO WORK WITH STEPHEN ANS HOLDING ROOFING!!!! I don't know how exactly my mother found him but Stephen and his company has truly surpassed every milestone and expectation and went above and beyond. His patience to listening what my mother requests has been extra ordinary. My mother and I are of Asian descent and although my English is as American as it can get...; my mother can be hard to understand many times with her English. According to my mother and the many interactions I've had with Stephen, he has been courteous, extremely patience and followed through with every word of the contract. He follows up with text messages, phone calls, and voice messages between my mother, two sisters and I. I can understand how frustrating that can be to reconfirm, or go over the details because my mother just wanted to make sure she understood the terms for her new roof replacement. Stephen of the time reexplained, came to the house, called or text to explain the details.
For those that reside within an HOA establishment and are concerned with the stringent requirements or finding a company that will make sure no time and money is wasted, EVERYONE, should reach out to Holding Roofing. He knew the details of what our HOAs requirements were and this helped us stay on track and time. Even when we found out paperwork that needed to be filled , Stephen gladly paused the work until WE were satisfied before starting the construction demolition and roofing of my parent's roof.
The day of roofing came and his team treated our property and our neighbors as if they lived there. Even before beginning work, Stephen reached out to make sure if we wanted our satellites re installed. Staging, demolition of the roof was clean throughout and the entire 2000 ? sq foot home and was completed in 1-2 days ( maybe one day). Came by to make sure and went over warranty information with my mother :) and then myself(over the phone).

We were so impressed with his professionalism, work, communication that we preceded to have his company work on my home, as well as my sister's in the near future( hopefully by August). If every company could operate like Stephen's Holding roofing company, workmanship, then we would have a perfect world of trustworthy people.

The billing department personnel, Aubrey, gets 10/10 stars as well. She is quick to return calls, arrange payments and is genuinely a kind and nice person to work with. I could go on and on about this company. I hope reading this review will help future customers put their fears and concerns aside and choose Stephen and his company. Best wishes from California and Texas. Hai Nguyen and the Nguyen family.

C. A. M.

My experience with Holden Roofing was exceptional. I called and had an appointment within two days. Charles Stetzel examines my roof and then came back the next day to meet with my insurance adjuster and walked me through the process of obtaining approval from my HOA. After insurance settlement and HOA approval, they scheduled the roof within two weeks. The workers were careful not to damage my plants. They were very hard working, did an excellent job, and cleaned up everything. Charles Stetzel and Holden Roofing were so easy to work with. I would recommend them to anyone!

Bobby B.

Holden Roofing is a quality organization. I really enjoyed working with them. I interviewed with them and they were quick to answer my questions, greeted me warmly when I came in, made me feel right at home. When I didn't get the job, they called me directly and offered encouragement. THAT is a quality organization.

Aziz C.

Great service never had problem, the Best team, Adam was my agent from holden roofing who had me out , Also pick up my phone and very helping hands, I have given few of my friends and there are happy with service,

Peter S.

Overall, very happy with the work that Holden Roofing did on my house. I was especially happy with the salesman Wesley, he really went out of his way to address any issues that I had. Whenever I sent him a text message he was very good about returning my texts in a timely fashion. The process of installing a new roof can be pretty stressful at times, but thanks to Wesley the process was very smooth.

I am also very happy with Supervisor Juan Garcia and his team. I think that his workers did a great job. There were some minors issues, but Juan came back to fix things up til I was happy.

Also, very happy with the work that Window World did fixing the beading around my windows. And Jose Lujan, the gutter guy, did truly excellent work.

In summary, if you need a company to install a new roof on your home I would definitely recommend Holden Roofing.

Shahrukh A.

I would like to take a moment to provide feedback for Ryan Joyce of Holden Roofing. I can't say enough about him, the moment I spoke to Ryan I knew I called the right person/company to do work for me at my house. Ryan is a wonderful person to work with and helped me above and beyond, he managed the entire project smoothly and i never had to worry about anything. My house is in Houston area and I currently live in California. He explained how the entire process, every step of the way. I've never met a great, honest and reliable person like him ever in my life. God bless him for the services that he is offering, a great asset for any company and most importantly customers like me and many others. Ryan, you have a devoted customer for life and I will recommend you to everyone who needs a contractor.

Linda E.

Not a good company to follow up on a complaint. I have had two roofing jobs and one gutter job done. I have been calling the office for a month to get a resolution to a problem I am having and I have not gotten a call back from the salesman who lives two blocks from my house. Not happy this is not professional.

Ashley C.

Great service if you love waiting to hear back from them and you're ok with shoddy work. We were initially really please with contact-before they have your business they call you back quickly and are incredibly helpful. Had our roof delayed several times and finally the work was completed (months later)and we were assured it would take a few days to settle and look better. Still waiting a year later. Took 10 months to hear back from them about doing further work, at which point we had already decided we'd just get someone reliable to finish it. It has been hell trying to get a manager to contact us back in regards to the (now) rude salesman and the work that was done. It's been a nightmare dealing with these people. Just go with someone else-ANYONE ELSE-if you have work that needs to be done.

Jim R.

This guys are great! This is my 3rd time using them to install a new roof and they out do them self each time. Awesome group.

O o.

A few months ago we had Holden Roofing come out to assess a leak in our roof after a bad hailstorm in April. They were incredibly helpful, and when they came to assess the damage decided that we had enough problems that our insurance company would probably agree to replace the roof entirely.

When the adjuster came out, they went up on the roof with him, and within the hour, we were getting a new roof. Holden arranged it so that literally the next day he had his crew here and they managed to completely demo the old roof and replace it within a single day. It was unbelievable!

During the demo they even found places of the plywood that had rotted over the years that had just been covered over by the previous roof. The crew cut out and replaced all of the rotted areas for us. They were really professional and didn't leave a single piece of trash on my yard when they were done.

Since the new roof was installed, we have had more rain in Houston, and we haven't had a single problem. Without this roof, we would have had some serious flooding.

I honestly cannot recommend Holden enough. I've had my fair share of dealing with contractors in the past. and they are by far the most easy to work with and helpful. They were always available during the process to answer questions and they kept their word and were on time. He made the whole thing so easy.

If you have any roof damage, or need any roofing done at all. Please call this company. They will give you a beautiful roof in no time, and you won't have to go through any of the usual contractor unpleasantness. They are awesome!