H&M ROOFING

Wendy B.

Don't let these bozos waste your time.

This is the text I received from my realtor, ""Roofer will be there Friday morning between 10-12am will give a 30 minute advance notice and will be available to give you the verbal condition of the roof for $75.00. He has your cell # to call. You don't have to be there unless you want to. H&M Roofing, 909-886-5910.""

The roofer was NOT there Friday. I sat in the driveway the entire time. I called the office at 10:30am and 11:00am. Both times went to voicemail. I left a voicemail message the second time. No word, no explanation, no call afterwards.

My realtor reschedules with them, ""Roofer confirmed at 6:30pm tomorrow, Wednesday. H&M.""

The roofer was NOT there Wednesday. I sat in the driveway until 7:30pm. I called the office at 6:30pm and left a voicemail. I was FINALLY contacted by someone at 7:00pm saying that they'd be there in 30 minutes.

About halfway home I get a call from the guy who's finally at the property. He says he's sorry. I ask, ""and?"" Like.... and - you'll do it for free? and - you'll give me a discount? He says, ""And you'll have to call someone else because I'm leaving, too.""

Absolutely terrible customer service.

Brenda S.

Should have did research before hiring H and M Roofing. seemed professional when he finally came out to give an estimate after having to reschedule several times first red flag finally came out to do the work in late February 2021, during the next rain The leak is even worse than it was before they did the work. Called him, it took another two weeks to come out and when they did come they didn't bring any materials to fix the problem, so now we sit the middle of April with several promises if and when they answer the phone that they would repair the issue and he says we are harassing him! NO! I paid you to repair my roof! I didn't tell you to wait until the next rain to make sure it is it was done Hazel! then on top of that we find out you're not even licensed bad bad bad.

John A.

Things that went wrong:
1. Water Damage: Despite H&M being warned that rain was coming the building sustained significant water damage.

2. Lost Rent:
As a result of the water damage one tenant moved out and we lost over $4900 in rent.

3. Delay:
Project that was initially quoted as going to take 1 month instead took 4 months. One of those could be chalked up to bad weather. That leaves 2 months delay for no good reason.

4. Misleading contract language. Unwilling to follow his own contract.
Big bold print proclaims that the balance is due on completion. We gave them 50% up front. But H&M had their own interpretation: Pay what we demand, when we demand it, or all work stops. Never mind any language in the contract about progress payments being based on percentage completion. He is now charging us with $35/DAY penalties for late payment even though the contract says the charge for late payment is 1.5% or $35/MONTH.

5. Sloppy workmanship
See pictures. Problems include over sprayed paint on a couple windows and buckling roofing.

6. Failure to keep promise to repair water damage.
After much delay the worst was repaired. But they left a discolored ceiling, paint and dirt on the carpets, filth in the bathroom, and a carpet dislodged.

7. Failure to complete
H&M declared the job complete and demanded payment despite the unfinished water damage repair. Wires were left unattached and lying on the balcony. Paint was left on windows. Final inspection by city was not done.

8. Dishonesty
Discovery that roofing permit was issued in the name of and under the license of another company: MC Roofing. Valuation was understated by over $7000.

9. H&M is NOT LICENSED to do business!
Our contract and communications clearly indicate that we were doing business with H&M Roofing. We did not know that the Contractors State License Board declared that: ""The license is expired and not able to contract at this time."" It expired in 2018. The CSLB report further states that there are problems with their bond, workers compensation, and possibly legal issues.

Laurie D.

We contracted with this company on a large job to repair/replace siding, rain gutters and paint which they never completed. They left the job and the homes in a state of disrepair. We subsequently found out that they were working without a license as well. We checked the license in the photos posted by this business on the contractor's state licensing board website and it expired 07/31/2018.

Carlos T.

They suck. Made an appointment to get a quote,,fuckers never showed. They must not like money, that's what happens when you deal with scab shops, should've been a red flag by the way there dispatcher goes by setting shit up , they get a -1 rating from me

Amy S.

So I want to say what an amazing company this is. Saturday we discovered a leak and contacted our home warranty company American home shield. But was told somebody couldn't come out until Monday. We contacted a plumber because we originally thought it was a pipe leak. When the plumber came out the meter wasn't registering a leak so they thought the leak was possibly from the roof. Hazel came out Monday in short notice and couldn't necessarily find the area and said they would have to open the entire area to see where it was coming. Long story short it was a pipe. But the reason for this amazing review is that we used this company before to repair 2 prior leaks and Hazel was willing to reroute his team to start our project because more rain is coming this weekend. Thankful it wasn't the roof but the commitment H&M has to it's customer is unprecedented. Thank you again. I highly highly recommend this company

Steve J.

Hazel came out and repaired the roof on our commercial building. We still had leaks and he was unresponsive. He failed to show up to review the problems. Didn't return phone calls. I finally had to turn to another company to fix the problem. Steve J

Michael V.

I am deeply disappointed in the customer service I've been provided by H&M Roofing, the lack of responsiveness, and professionalism. My home needed repairs to a leaky roof in the living room. I had called several weeks before to schedule an estimate with a timeline for an estimate between 10 am - 12 pm. Coming an hour away, I waited nearly 2.5 hours for the estimator to show up. The contractor shows up, quotes us for 1 day of work for $1200 and that a proposal would be provided at the close of business. That never happened. I had to call several times over the next several days, with no follow up from the contractor or H&M.

I get an email days later, apologizing for the delay. Thought everything was behind us, nope. I get a proposal for more $1,875 for two days of work, different than what we were told by the contractor. I emailed back H&M asking them to clarify. All they said it was an error on the contractor's part and that they would revise the proposal first thing Monday morning--its Friday evening. It's Wednesday now and I haven't gotten a response since. No services provided and terrible customer service. Would never recommend this place to anyone.

Realestate A.

This company was awarded a large project and was not completed to satisfaction, Supplier was not paid, our company had to remit payment to supplier and we were never reimbursed. Despite many attempts to contact them we have yet to be reimbursed. Further, a copy of a permit was requested from the city and they had no record of any permits being pulled. It's been less than a year since work was completed and we are experiencing several leaks.

Ken O.

After a lot of research on roofing companies, H&M Roofing got my business. Hazel is very professional, courteous, honest and fair priced. It is definitely a pleasure to do business with this company and will definitely do business them in the future on my rental property. The job was done on time and exceeded my expectations.
I would definitely recommend them.