H&M ROOFING

Michael V.

I am deeply disappointed in the customer service I've been provided by H&M Roofing, the lack of responsiveness, and professionalism. My home needed repairs to a leaky roof in the living room. I had called several weeks before to schedule an estimate with a timeline for an estimate between 10 am - 12 pm. Coming an hour away, I waited nearly 2.5 hours for the estimator to show up. The contractor shows up, quotes us for 1 day of work for $1200 and that a proposal would be provided at the close of business. That never happened. I had to call several times over the next several days, with no follow up from the contractor or H&M.

I get an email days later, apologizing for the delay. Thought everything was behind us, nope. I get a proposal for more $1,875 for two days of work, different than what we were told by the contractor. I emailed back H&M asking them to clarify. All they said it was an error on the contractor's part and that they would revise the proposal first thing Monday morning--its Friday evening. It's Wednesday now and I haven't gotten a response since. No services provided and terrible customer service. Would never recommend this place to anyone.

Realestate A.

This company was awarded a large project and was not completed to satisfaction, Supplier was not paid, our company had to remit payment to supplier and we were never reimbursed. Despite many attempts to contact them we have yet to be reimbursed. Further, a copy of a permit was requested from the city and they had no record of any permits being pulled. It's been less than a year since work was completed and we are experiencing several leaks.

Ken O.

After a lot of research on roofing companies, H&M Roofing got my business. Hazel is very professional, courteous, honest and fair priced. It is definitely a pleasure to do business with this company and will definitely do business them in the future on my rental property. The job was done on time and exceeded my expectations.
I would definitely recommend them.

Autumn S.

My patio roof required some TLC from wind and woodrot. Hazel came out on a Friday and gave me an estimate, Monday morning he and his crew were doing demo work. Initially, the time frame he had given me was 2 1/2 days. Midday, day two it was done. Except for some additional work I had him do, the price was exactly the same as the estimate he'd given me. Hazel and his crew were very professional, and went above and beyond. His guy even touched up some paint for me at no extra charge. My roof looks amazing! I am very pleased with the excellent work, so are my neighbors as they look down from their second floored homes! Without hesitation, I would recommend H&M Roofing for any and all of your roofing needs. Thanks again!!!

Kathereen S.

These people are flakes, owners brother came for an estimate for my roof. Said he would get back to me with a bid, 3 weeks go by and no response. Called again, left a message, got a call back from a woman who said they would call me with an estimate tomorrow. That never happened. Called again and get nothing but voicemails.

Susan H.

I can't believe all the 5 star reviews for this company! Did I get a different H&M for my roofing job? I got quotes from several companies and I chose H&M because they had just moved to Yucaipa and I thought I'd give the new guy in town a break even though they were more expensive than another estimate I got. I had checked with the Better Business Bureau and he has a A- rating with them and then there are all these 5-star reviews.

Hazel, the owner, came and gave us the estimate, showed samples, and said he could start the job the following Monday. It all sounded great (too good to be true?), so I signed the contract because he sounded so sincere. It said the work would be completed in 5-7 days and here we are 3 weeks later and the job was just completed. The workers showed up right on time that Monday along with Hazel who wanted half the payment right then. It's customary to only give a contractor 15% up front, but he said he needed to buy supplies. I trusted this. He also said he had to go get a tire fixed on his trailer that he uses to remove the trash. He never came back that day, so the workers left the stuff piled on top of the roof. Then the wind came up. The stuff started crashing down everywhere, I called, but was told there was no way he or the workers could come back that day to get it down so we listened to the stuff crashing down all night long.

Things went along fine for another 2 days and then again on Thursday morning, there was Hazel at my front door asking for even more money. It seemed like he wanted payment in full when they'd only gotten as far as removing the old roof. I gave him half of what was owed against my better judgement. There is a sentence in his contract that says he can ask for money at any time. Missed that one. On Thursday afternoon, the workers disappeared. A couple showed back up late Friday afternoon to nail down the barrier because it was supposed to rain that weekend. The supervisor knocked on the door before he left stating they would be back Monday morning with the shingles and continue the work. I gave him a funny look because Hazel had said they would probably work through the weekend. I guess that's not the case.

Monday came and went. No one showed up. Tuesday more of the same. I called and left Hazel a message. No response. This went on until the following Tuesday when the shingles were finally dropped off, but no workers and no explanation. My calls went unanswered. Did this guy disappear? I began to wonder. Now the problem with this is that we have a dog and when the workers are there, they need the gates open so someone had to stay home in case the dog needed to go out, plus the workers usually needed access to some things that required someone to be there. One of us sat home all week waiting and there was no communication as to what was going on. As I said, the work was finally completed this past Tuesday 3 weeks after the start date. The excuse? They couldn't get some material. Really?

The work is good and that's why I gave them 1 star, but if you have patience to wait for your job to be completed, don't care if your phone calls are unanswered and there's literally no communication, and you want to pay for the job completely before it's done, then this guy is for you.

James C.

H&M Roofing is the most honest and professional roofing company in the area. they went over and above to make sure we were completely satisfied. Very honest and polite, if you are in need of any roofing this is the company you want. Thank you Hazel and H&M Roofing

E T.

I had my rental property re-roofed by H&M Roofing and they did a wonderful job. They did the job on time, and everything that Hazel promised to do, he did. That is very rare nowadays. The quality of the workmanship was excellent! The cleanup was very good as well. I have recommended H&M Roofing to my next door neighbor and my sister-in-law. I will definitely use H&M Roofing again.

Liz D.

I waited a month for an appointment the day prior they reschedule due to ""moving their offices"" . Then she only gives offers me a Wednesday appointment and tells me it's the best she can do cause she is squeezing me in . Wait a minute your doing me a favor? The only day I can't do is Wednesday because of childcare and she then give me another option of the next Wednesday. Then she blames her boss for the cancellation. Then maybe the owner should be the ones to call. Or maybe they should be more flexible when rescheduling. Basically the girl in the phone let me know they didn't need my business. So frustrating because I really do need a new roof and have been saving for awhile. It's not cool having people treat you bad and not want your business. Why all the high stars is baffling.

Gregory Q.

I just want to commend H & M Roofing for doing an awesome job. I was impressed with Hazel and his professionalism. He takes the time to listen to his clients and strives to provide extraordinary customer service. Thank you for doing a great job and for providing a reasonable quote. I highly recommend using ha& M roofing. You will be very happy and pleased with the outcome.