Hippo Roofing

Matthew K.

I had my roof done by Hippo after sustaining hail damage. After the work was done and I had already paid approximately half the invoice, they gave me the invoice showing my deposit and the remaining balance. When I received payment from my insurance company, I promptly wrote the check for the full balance on my invoice and delivered directly to Hippo offices. They would not accept the check and were demanding $1500 more than the invoice total (they wanted my entire insurance check to the penny) not the agreed price as stated on the invoice given to me once the job was completed. Extremely dissatisfied. I have all documentation of this miserable ordeal.

Cathy M.

Roofing consumers please beware. I should have looked up the Better Business Bureau on this company before going with them. The ""metal roofing over shingles"" thing they try to sell you....first of all is a really bad idea. If you are placing metal roofing over your existing roof, when you get your wind mitigation you will not receive the points you need to get any discount on your home insurance, which will cost you about $1000 a year extra at the least, even though you have a ""new"" roof. We were not aware of this, and we were sold a roof with the purpose of getting a discount on our insurance, which Hippo assured us we would, just to make a sale. Shame on them!
After the roof is on, Hippo does not return any phone calls. I have left 3 messages in this past week, wanting answers to my questions. Ricardo, the manager always seems to be in a ""meeting."" If you don't believe me, just check the BBB ratings, their accrededation has been REVOKED. Revoked? Yes. Do your homework and avoid Hippo Roofing.

Richard P.

I am looking for a roofing company and while driving on Wickham rd in suntree a black hippo truck cuts me off big time. The driver just puts his hands up. Pull up beside him and all I get is a smirk. Looks like this is one company I will not use or recommend.

Tami B.

I'm not writing for myself, but my dad's experience (hence the 4 out of 5 stars). About four years ago, my dad made the decision that ""it was time"" for him to sell the house right about when his original roof had hit the 26 year mark. He'd hired someone (a ""handyman"" of sorts) to come out and patch up some damage from previous storms, and... yeah.

Anyway, he'd reached out to a few local/independently owned roofing companies and decided on Hippo. They got him repaired/redone within a matter of days (asphalt roof), and he's been happy with them ever since! The only reason why I'm posting this is that a) he's 76 and has never heard of Yelp, b) I just left my old industry of cell phone towers and asked him his opinion on what I should do with my life (roofs! it's still working with heights!), and c) upon giving his opinion on what I should do with my career, I got to hear the story of his roofing experience. (Those of you with 70+ year old parents/grandparents know that the struggle is real when it comes to random stories.)

The only reason why I'm even posting this review - again, it was my dad's experience and I am going on positive hearsay from him directly alone - is that after said conversation I'd jumped on Yelp to find somewhere that had decent TexMex food that wasn't 70 miles away, he'd asked what I was doing and showed him Yelp.

He was intrigued, to say the least.

And that, boys and girls, is why I am making a post on my dad's behalf.

JJ G.

Worst communication skills ever.

2 months after giving a down payment of $14k, Hippo finally gets in touch with me about when they'll be putting my roof on. Once they started it took 3 weeks to complete. In what world does it take 3 weeks to complete a 30 square roof?

Hippo damaged the sheetrock in all 4 of my skylights (1 was practically destroyed). They also damaged my front gutter. When their Installation Manager Jose went into my attic to check on a leak, he stepped through the ceiling in my garage, leaving a basketball-size hole. Now that they ""finished"" the roof 2 weeks ago, I still have all the sheetrock damage, a damaged gutter, a crooked skylight, and a metal panel without one single screw in it!

Hippo's sheetrock guys came out to inspect the damage and said it would take 3 days to fix, but will look good as new and all textures will match. They said they'd come the following week - they never did.

Meanwhile, their salesperson Aggi calls me and says she's stopping by for final payment ""now that the job is complete"". She was fully aware of all the damage, and had even taken pictures of the sheetrock damage around the skylights.

When Aggi showed up for the payment, I showed her the damage - again, and expressed my complete displeasure. She tried to say I could keep $1k as ""leverage"" for the work to be completed. I told her absolutely not; right now I have $13k+ leverage and I'm getting blown off. They're not getting a dime until the job is complete to my satisfaction. She left empty handed.

Later that day she called to tell me she found a ""handyman"" to fix the issues (a friend of hers maybe?). I just spoke to the ""handyman"", Aggi never told him about the sheetrock damage.

Hiring Hippo was a huge mistake.

Frank C.

These guys never even answered my email requesting an estimate. Now that I've read the other reviews I'm glad they didn't.

R R.

Way over priced...........could have 2 completely new roofs installed for the price of 1. Used another company.

Tal B.

I should have realized I was in trouble when the Hippo installers arrived in an old beat up van and no one spoke English! In the end, I paid $26,000 for a steel roof which took four weeks to complete and during the installation Hippo damaged gutters and landscape lights. The roof leaked on two occasions damaging my bathroom ceiling. After installation the roof leaked again and Hippo had to come and remove and re-install a large portion of poorly fitted roof material. In the end it took nearly seven months to complete and during this time Hippo provided poor customer service and was unresponsive to most of my communications. A month later I still have not received warranty and wind mitigation inspection as promised. Horrible company. Do not use these guys.

Jason L.

Hippo installed this roof in 2013 with a ""10 year warranty"". After Irma, they refused to patch a leak or even come and see it. The woman on the phone said that the warranty does not transfer from the previous owner and they will not honor the craftsmanship of their work.

Stay away from Hippo.

Michael C.

My Mother-in-law needed a new roof so I called three different roofing companies to get estimates. Ben, from Hippo, came out to do an estimate and he was very professional and not pushy at all. I decided to go with them (for a metal roof) and Ben even agreed to come out the next day and apply a temporary patch in an area that leaked. The patch worked great and we proceeded to wait for the installation (8-10 weeks). In the meantime, Irma made her visit. That introduced a slight delay as Hippo had to repair damages to roofs around town (understandable).

Finally, the day arrived for the start of the new roof. The team that came out got right to work with prepping the old roof and checking for damage. They only had to replace 2 or 3 pieces of plywood. Unfortunately, they left at the end of the day and didn't tarp. Of course, it rained that night and we got quite a few leaks...one was so bad the ceiling fell down! I called Hippo and they sent someone over that day (Christian) and he documented the damage, put a temporary patch on the areas where the roof leaked and told me when the roof was installed they would send a guy over and fix the interior on their dime. Having a lot of experience with Florida contractors I really didn't expect any satisfaction with the repairs or if they would even show up without a bunch of phone calls.

Christian (I guess he was the project manager) called me when the roof was complete and made arrangements for John (one of their drywallers) to come out and look at the interior damage. He came out after a couple of days and took a look. One thing he told me was ""Hippo will make things right."" Sure enough, after John finished, it looked like nothing happened inside...everything was perfectly and professionally done.

The bottom line...there are quite a few roofing companies here on the Space Coast. When you get estimates compare their warranties, check their reputations and check their BBB ratings. You'll find Hippo is superior. I found them responsive (Christian always returned my phone calls right away), cared about the quality of their work and made sure the customer was totally satisfied at the end. They may not be the cheapest in town but peace of mind is priceless!