Hippo Roofing

Frank C.

These guys never even answered my email requesting an estimate. Now that I've read the other reviews I'm glad they didn't.

R R.

Way over priced...........could have 2 completely new roofs installed for the price of 1. Used another company.

Tal B.

I should have realized I was in trouble when the Hippo installers arrived in an old beat up van and no one spoke English! In the end, I paid $26,000 for a steel roof which took four weeks to complete and during the installation Hippo damaged gutters and landscape lights. The roof leaked on two occasions damaging my bathroom ceiling. After installation the roof leaked again and Hippo had to come and remove and re-install a large portion of poorly fitted roof material. In the end it took nearly seven months to complete and during this time Hippo provided poor customer service and was unresponsive to most of my communications. A month later I still have not received warranty and wind mitigation inspection as promised. Horrible company. Do not use these guys.

Jason L.

Hippo installed this roof in 2013 with a ""10 year warranty"". After Irma, they refused to patch a leak or even come and see it. The woman on the phone said that the warranty does not transfer from the previous owner and they will not honor the craftsmanship of their work.

Stay away from Hippo.

Michael C.

My Mother-in-law needed a new roof so I called three different roofing companies to get estimates. Ben, from Hippo, came out to do an estimate and he was very professional and not pushy at all. I decided to go with them (for a metal roof) and Ben even agreed to come out the next day and apply a temporary patch in an area that leaked. The patch worked great and we proceeded to wait for the installation (8-10 weeks). In the meantime, Irma made her visit. That introduced a slight delay as Hippo had to repair damages to roofs around town (understandable).

Finally, the day arrived for the start of the new roof. The team that came out got right to work with prepping the old roof and checking for damage. They only had to replace 2 or 3 pieces of plywood. Unfortunately, they left at the end of the day and didn't tarp. Of course, it rained that night and we got quite a few leaks...one was so bad the ceiling fell down! I called Hippo and they sent someone over that day (Christian) and he documented the damage, put a temporary patch on the areas where the roof leaked and told me when the roof was installed they would send a guy over and fix the interior on their dime. Having a lot of experience with Florida contractors I really didn't expect any satisfaction with the repairs or if they would even show up without a bunch of phone calls.

Christian (I guess he was the project manager) called me when the roof was complete and made arrangements for John (one of their drywallers) to come out and look at the interior damage. He came out after a couple of days and took a look. One thing he told me was ""Hippo will make things right."" Sure enough, after John finished, it looked like nothing happened inside...everything was perfectly and professionally done.

The bottom line...there are quite a few roofing companies here on the Space Coast. When you get estimates compare their warranties, check their reputations and check their BBB ratings. You'll find Hippo is superior. I found them responsive (Christian always returned my phone calls right away), cared about the quality of their work and made sure the customer was totally satisfied at the end. They may not be the cheapest in town but peace of mind is priceless!

Barbara S.

Had a metal roof installed in Feb. Noticed in April metal wasn't trimmed at parts of the edge of the roof and the corners didn't match. They weren't uniform. The metal was jaggedly cut. I let the company know. Had issues with general manager already over debris after I stepped on a rusty nail from old roof 2 mos after roof installed. The general manager Ricardo Matus decided to come to my house without me knowing he was coming. I thought he would have called first to let me know. Since I didn't hear him knock, he simply left his card in the front door and left. Had Issues with him again over appointments. He sends the crew out without me knowing they were coming! I hear them on my roof with their power tools. I'm dealing with a dying dog that day. I had already told him I had things to do and that's why I needed appointments. So apparently now I'm hostile cause I cussed him and I'm a threat to his workers and my property is an unsafe environment so my roof is as is. I'm 5'3"". How much of a threat can I be to a bunch of men? Men that are there to fix what I want done. I didn't cuss them. I cussed HIM!!!! Customer satisfaction means squat. He got butthurt and I got screwed. I have metal on the side of my house with label remnants on it and mismatched corners and sections of my roof without insulation.

John K.

Called and set an appointment for an estimate. Somebody made a mistake. They came at 1 PM, I wasn't expecting them (or at home) until 3:30 PM. When I called the estimator, he was very unhappy and told me that ""maybe"" he could do something for the next day.....never heard back from him.

Chris C.

I originally told the general manager / owner that I would not leave a negative review for the company. However, because Hippo Roofing has continued to come up short on promises and guarantees, I felt compelled to share a little of my story in hopes that it saves someone else from making the same mistake my family and I did by hiring Hippo Roofing to do our roof.
July 6, 2016, we signed an agreement with Hippo Roofing to have them do a metal roof-over on our residence. We did not have $15,500.00 lying around in the bank, so we had to finance the amount through Hippo Roofing. They immediately, that day charged us for half of the cost of the roof. We were told by the salesman that our roof would be completed within 3-4 weeks.
4 weeks went by and we did not so much receive a phone call from Hippo Roofing about when they planned on starting our roof. We did however, now have to make our first payment on a roof that had not been started. After numerous attempts we finally got a hold of the project manager who told us that were on the schedule for the next week. Another more week went by and nothing. So we spoke to the project manager who told us again the next week we would get started.
Fast forward a total of 9 weeks from the time we signed until the time Hippo Roof started our roof. I spoke with the general manager / owner and explained to him my displeasure with the lack of communication with his company and requested he look at our file to see if he could take some money off of the total bill since his company had failed to do the things they said they were going to do. A week later I received an email from him stating there was not any room for a refund by to accept a $100 check for my troubles. I returned his email and told him I did not believe he was doing right by his customers and that it seemed he only cared about his bottom line. He has not responded to that email. Nor do I expect him to respond to this review.
Finally after 9 1/2 weeks our roof was finished. 2 days later the clan-up guy showed up and cleaned up half of the debris left behind. He told me he was going to the dump and would be right back. The next day when he hadn't returned I again called the project manager. He assured me the clean-up guy would be back out either that day or first thing the next morning. He had no answer as to why the clean-up guy did not return the previous day. The project manager also advised that he would be dropping off my warranty information that night, he did not. The project manager further said he saw my email to the general manager / owner and agreed that the $100 offer was a slap in the face.
The next day at 11:30am the debris had still not been picked up. It was not picked up and until I left a voicemail for the project manager (who never once actually answered his phone he always called me back either hours or days later) and promised to load the debris in my truck and leave it at Hippo Roofing if he didn't have it cleaned up by the end of the day.
I know this is long but it's not really even half of the story. Working with Hippo Roofing was one of the worst experiences of my life. It is hard for me to understand how a local business that depends so much on word of mouth endorsements could treat a family as poorly as they treated us.

John D.

I have worked with Hippo Roofing on two projects and found the company and its executives to be professional, trustworthy and committed to reasonable and efficient schedules. Brian is very responsive to both phone calls and e-mails and cares deeply about his business. I would definitely recommend the company and would do business with them again without hesitation.

Kristin M.

Receptionist was very rude and wouldn't help me with my questions, said the job was done and they had nothing else to do with it. The roofer that worked on the house never answers his phone or calls back after you leave a message.