Guardian Chimney Sweep

Michael F.

The only thing worse then the job they did is their poor attitude. This company was contracted by another company to complete some chimney work at our condo complex. Specifically new chases and collars on 12 units. They came out and completed the work and everything was good. Until it rained. Two units had leaking inside their chimney stacks. They sent someone out the next day that took pictures and said it wasn't their work. That it must be of sideways rain or the tree next to the units, so we said okay maybe. Then it rained again and again we had leaking. The chimney person came out again and when I asked him what the game plan was for him to address the issues, he said it wasn't his work. That is was the roofer's fault. I explained to him again the leaking and that it was from the chase work. Again he insisted that it wasn't his work. I asked him if he would take a water hose up there and water test it. He told me that it would be an extra charge for that and it wasn't here work. He then proceeded to tell me that he has already been paid for this job and this isn't his problem. I then said to him, I wasn't sure why he wasted his time coming out here if all he was going to do is take pictures again.

The roofer game by and first did a water test on the roof. No issues! Then the placed the hose on top of the new chase and the leaking happened again to both units. Roofer said that this company did not seal the chase properly, so they had to remove it and reseal the unit. It rained and it now does not leak.

In short, don't hire this company cause they don't ensure their work is correct and are not willing to listen to customers!

Ijl B.

Billy's office quoted me a price. Had the materials within a week and installed without further leak issues. The job was done correctly the first time without excuses.

Heinric S.

Charlie cleaned out my dryer vent, which had become terribly clogged. It took 3 times longer than a typical clean out, but he stuck with it, got the job done and still charged the amount quoted over the phone. He also had a great sense of humor. I appreciate his hard work and highly recommend this company.

Lori M.

A very bad experience!!! DO NOT USE THIS COMPANY!!! Very unprofessional and did not have all the tools to clean our chimney. So we made another appointment for the following week for them come back and clean the chimney. But we went ahead and paid them $200 in good faith since we made another appointment. The same technician (Charles) came back the following week (1 hour and 45 minutes later than the appointment time) and still did not have the tool. He told us that he forgot what he was coming for and did not get the tool. Then he laughed. We asked him to leave, then we tried to call the company. But they did not or would not answer the phone. We then called the technician Charles directly and he said that they were through and not coming back out. It has been 2 months and we have not heard from them. But they did not hesitate in taking our $200. SO-- DO NOT USE THIS COMPANY!!!

C C.

I needed to add a chimney cap and have the mortar replaced on top of the chimney. The owner came out as promised and did a very nice job at a reasonable price.

yeptx y.

They were recommended by the fireplace vendor. Prompt communications. Did great job at best price. Charles even fixed outside gas lights that were not operational since we bought the house. Definitely recommended.

Tracey A.

I had a cleaning/inspection and the gas bar replaced in my chimney. After a misunderstanding, the company quickly and efficiently resolved the problem. The company provided excellent work and I will definitely use them again for my regular cleaning and any problems that may arise. This is a company with integrity and excellent customer service!!!!

Jaeda C.

The prices were fair, the service was high quality and fast, and the person handling the phone lines was polite and professional. Will be recommending to all of my friends and family!

Kenn S.

Had Billy come out and take a look at my chimney. He was professional, quick, and willing to answer any questions I had. Hands down the best experience I've had with a chimney company.

Jacquelyn M.

I was recommended to try Guardian by a friend and I am extremely disappointed in the service. I paid $95 for a repair man to come out Saturday. He said he would call back Monday at the latest. As of Wednesday no call. Now when I call there is NO PHONE LINE!

This place either went out of business or just has terrible follow up and is pocketing the one time service fee. It's a sham. Avoid Guardian Chimney Sweep! I'm definitely contacting Better Business Bureau so their A+ becomes a C.