Get Coastal Exteriors

Patricia G.

Beware of this company. They DO NOT STAND BEHIND THEIR PRODUCT. I was lied to on top of it. They actually prefer to pay a lawyer then to come fix the problem. We were told to fix it ourselves! Every time we pointed out a problem when they finally came to the house (four months of calling) they response was ""If I was you..."" I simply wanted the problems fixed nothing more! I have been in business for decades and I have never experienced anything like this. The owner actually yelled at me and excused me of wrong doing because I didnt contact him! But he was on vacation! The employees are trained to NOT to fix the problem but to stall until you give up. Please do yourself a favor and find a good company. I was talking about $1,000 fix and for them to remove my stone chimney off the roof per the contract! You can not put a metal roof up against a rock chimney without causing gaps.. metal is not flexible! So it caused water damage to my brand new dining room...they lied and said my dining room was old...it did not even have a ceiling yet which I had proof. I am taking them to small claims court. What a shame. They paid a lawyer to fight me instead of simply fixing the problem and get good reviews and me spread the word about the company. Very frustrating

Latasha N. L.

Get Coastal Exteriors was hired by my Grandmother to complete a roof repair in 2016. We contacted the company for a copy of the the warranty. After providing the representative (Julie) with information to retrieve the records, we were told that we would receive a follow-up call at a later date to verify the warranty details.

After a week of waiting for a follow-up, we contacted the office again. This time we were told that they were unable to relocate the warranty records, since they had switched from paper to digital records in 2017. The rep also stated that based on our description of the work done to the roof, we would have only received a 1-year warranty as a repair warranty, not the 10-year warranty for a full roof replacement; but neither warranty would be valid due to Hurricane Irma in September 2017. This is when things started to get not only unprofessional, but unethical. We asked the rep to provide a sample copy of a 1-year and a 10-year warranty so that we could review the terms to understand the contract my Grandmother signed in 2016. The rep then stated that she would send the info via email. Once the email was received, we noticed that there were no attached documents, merely the following statement:

""As per our conversation, since this was a repair and not a full roof replacement, there is a one year warranty. Also, hurricane Irma came thru our area September 10, 2017 which would have voided any warranty...""

This was not what we had requested from the business. We called back and spoke with the rep again to clarify the request. This is when she refused to send a standard copy of company's warranties because she needed to review them first to make sure everything she'd told us was correct. We asked to speak with the owner. He sent over a copy of a one-page, 1-year warranty via a Word.docx file that had been created just moments before.

We believe the roof work is still under warranty and this is why they did not fulfill our request. Please thoroughly review all contracts and warranties before signing with this company --also, don't lose/misplace your copy!

Joe D.

We decided to hire Get Coastal Exteriors Inc To replace our 20-year-old roof shingles. I have been a buildings trade contractor for close to 30 years, and I am as apprehensive about hiring contractors as anyone.
In my opinion, it is companies like this that made it difficult for good contractors to establish trust.
We had Nick, the salesman, for Get coastal out for a price quote; we also received two other price quotes. Based on the conversation and the promises and expectations communicated through their representative, we made a decision to go with this company. They had an opportunity to measure my roof and give me a quote. We did not have a time-plus materials contract. It was a straight quote price to do the work. The first thing they did was try to increase the balance because they claim the roof was mismeasured. When I asked them to justify my responsibility for their inability to measure the roof accurately, I was told we don't know how much material we were going to use. Really? I thought I was contacting a roofing company.
I made it clear to him I was not going to pay any increase, so take the job or leave it. The rep assured me his measurements were right and the increase requested by the owner or his boss was inaccurate. Either way, there was no ambiguity.
The job started on time, and the gentleman working on the roof did, as far as I can see, a decent job. None of them spoke English very well, which makes it difficult to communicate on-site.
Nick, the salesman, assured me that they would put a double layer of underlayment synthetic felt, which swayed me to go that direction as opposed to peel and stick. Being a contractor, I made sure we understood the definition of a double layer and marked x2 next to his verbiage on the contract. The underlayment material is 48 inches"", in order to achieve a true ""double layer"", you would need to overlap by 24 inches. I've attached photos, the overlap was 18 inches. The bottom layer was utterly void of overlapping. When I brought this to their representative's attention, he was argumentative and insisting, I don't know what I'm talking about. Right away, that was a red flag. When I took photos and asked him to do the simple math, he had the secretary Sally who seems to be a very nice woman, call me back and agreed to correct the problem on the other half yet to be completed. At this point, I didn't see the need to do that as long as they would stand behind the job and give me the 25-year Golden pledge blah blah blah warranty at no extra charge. Sally agreed to that and said she would drop it off. I'm sure the owner Mike who seems to be pretty arrogant and condescending. He will likely jump in and correct my verbiage if he feels necessary, another red flag.
The gentleman working the roof stuck bricks on top of my brand-new air conditioning unit and water heater and then threw a 4 x 8 sheet of plywood on top of that to keep the trash out. Great, I think that's a good idea to keep trash out but not at the expense of damaging my brand-new units. Photos are also attached.
I explained the situation to no less than three representatives. It Simple and straightforward; provide me with the warranty so I have time to review it and resolve the damage issues. I was contacted over and over to explain once again what was going on. It's not my responsibility if they have communication problems, and at some point, I stopped. Just get out here and hold up your end of the deal. I will hold up mine, and we will both can have a nice life! Finally, I got a call from Mike, the owner. He immediately becomes aggressive and condescending, and when I call him on it, he only intensified the less than desirable personality traits. The tone is set by the leadership! This is what you can expect. He began to tell me how many roofs he did each day and how many employees he had and how he doesn't typically take feedback like this from his customers; he's too big and too busy, I guess. The bottom line is I'm writing this review to help the consumer who values the insight of my firsthand experience to parallel with the lipservice of their mission statement. This contractor of 37 years will never do business with this company again!
Oh, by the way, he'll let you know that the state is very contractor-friendly if you are left with no recourse other than to take legal action. Another red flag! One star is too good for them...
PS
To add insult to injury. I forgot to mention that he accused me of damaging my own air conditioning unit. And bickered with me for 10 minutes before he agreed to pay for the damages. Then made it sound like he was a nice guy throwing me a bone!

Jenee H.

I absolutely cannot recommend this business! They were hired to find the source of a leaky roof three years ago. The portion of the roof they told us was the problem has been replaced two times at full price and still the same leak exists. Lots of damage and many employees coming out to look at it has not resolved the problem. They promised to fix it and then never call you back! The bottom line is we paid thousands of dollars and still have a leaking roof. They have literally been out 10 times to look at it and still don't know what's wrong! They offer no resolution.

Claudia M.

I should have read the reviews before hiring these guys. They are awful and angry when confronted about their work. They are very unprofessional. I hired them to repair our roof leak. They came and said they repaired it but when it rains, it still leaks badly. Be warned!

Linda S.

After talking to a few roofing companies we decided to go with Get Coastal. We couldn't have made a better choice. From Mike, the salesman to the workers, all were
respectful and honest. Also, didn't have to wait months. They also gave addresses of other homes they did close by. We contacted most of them and they also gave them great reviews.

Anthony G.

We were very impressed with all phases of the project. The person who did the estimate not only went into our attic to take pictures (in August), but also went on the roof and spent 30 minutes up there. He then spent 40 minutes with us going over the process and exactly how the product would be installed. We were in the middle of the rainy season and they were nice enough to tarp where our leak was. The crews did a really good job on the install. The only reason for a 4 and not a five was the project took longer than expected from start to finish.

Donny L.

Yes I should have read the reviews before hiring these terrible contractors.. so Josh tells us 2 Supply the wood and he would install all the Woodforest ripping out the old wood installing the new wood with the tapered system as I write at the house no wood is removed my wood is still sitting in the driveway all they did was a tapered system they did a terrible job there's still puddles when they insist it would be absolutely no water no puddles on top of the roof the quality of the roof is garbage the shingles were the wrong color yes this is a scam company make sure you read the contract as they will change it on you but do yourself a favor hire a different company look at all the negative reviews they don't even have a one-star rating

Kathy L.

We recently had a roof installed by Get Coastal Exteriors - not to be confused with Coastal. They had installed a roof in our neighborhood and we were very impressed by their workmanship. Our neighbor was extremely pleased so we decided to use Get Coastal. We were overwhelming happy from start to finish. We were provided a professional presentation and we were included in the decision process down to what type of nails we preferred. Our new shingle roof also included metal accents. The work was completed in 2 days. They are not the cheapest but also not the most expensive. We highly recommend Get Coastal Exteriors and their great staff for all your roofing needs.

Deborah H.

This company is a hoax and very unprofessional. I had them contracted to repair our roof leak. They came and said they they repaired it. When the rain came it leaked and continues to leak to this day. They have been out 4 times and it still leaking. They have refused to come back to repair what was never repaired. We paid them thousands and didn't do what they said they would do. Stay far away from this company. I don't know how they still exist. All the roofers I let come and see, they all said there work was incorrectly done. All we asked is they do what they promise or give us our money back.