Gateway Roofing and Waterproofing

Matt S.

It was like 2 weeks since I got an estimate from them and when I called finally they said they will call soon but never got back to me. NEVER HIRE THESE PEOPLE IF YOU WANT THE JOB DONE!

juarez c.

They destroyed my home. They contaminated my kitchen with fallout debris. They destroyed my chandelier. They wrapped all of my lights in plastic. They failed to install a protective barrier, and my home was covered in debris for years.

Find someone else.

Jeff M.

I join the chorus of great reviews for Gateway Roofing. Ivan took great care of us and our flat roof this past week. Well done and thank you.

Bryan S.

I can't speak highly enough about my experience with this place. I recently bought a house in SF and the disclosures mentioned some cracks in the roof. I don't know anything about roofs, so I relied on the contractors that did the inspections while we were in escrow - one said to replace the entire roof immediately and the other said to fix the cracks immediately. After the purchase, I called around at least 10 roofing companies and Gateway was the only one to answer the call, rather than me leaving a message and getting a return call. They scheduled an appointment (free estimate) for the following day (also the soonest appointment I got out of all of the companies I called).

Lo and behold, the tech, Gilberto, arrived exactly at the scheduled time, which I really appreciated since I left work to meet him. We went up on the roof and inspected it pretty thoroughly. Surprisingly, he told me that we were a few years away from needing any work. He pointed to the cracks that he suspected were noted in disclosures, and explained why they were inconsequential (this part of the roof wasn't actually over the house). He gave me some tips on what to look for as indications that it was time to get the work accomplished, said to call him when it was time to get that work done (I definitely will), and then went on his way. No charge, and no BS.

Nick W.

Gateway's performance in re-roofing a flat topped house left absolutely nothing to be desired! As with other popular and reputable roofers, a multi-month wait should be expected. What really blew me away was that Gateway was willing to perform minor repairs prior to the re-roofing at little to no charge, so as long as you sign a contract to perform contracted services in the future at an agreed upon time.

Once the roofing project began, Gateway had an ARMY of employees strip my roof down to the studs (1x4's?) in one day. From there, they efficiently proceeded to roll out the multiple layers of modified bitumen material, using a torching method. Complete removal and installation of new roof (with new skylights, flashing, down spouts) took place in about 4-5 days.

I would highly recommend getting a quote from this company if you live in the San Francisco area. Their prices are fair, they work efficiently and on schedule, and the final product looks great.

The only reason I am not leaving 5 stars is that it hasn't rained yet since I had the work done this past Spring, and have yet to test for leaks, etc.

Alan P.

This is a family business, I suppose.
I had to call several times whenever I had a question or wanted a confirmation.
When I finally got thru, it was like I was bothering the woman. She was obviously a family member who wasn't really into it ;-(
When the guys did get here, they did a fine job and finished in only 3 hours.
They were neat and courteous.
But, Gee, I don't think I'll be very responsive when they start calling ME ...for their money !!!

Joe J.

I hired Gateway to remove the 4 old roofs and install a new roof on my home. After having 2 fly by night roofing companies rip me off in the last 18 years I am very skeptical of the entire industry. They completed the job on June 3, 2015 and I am satisfied with the job. Of course it hasn't rained yet which will be the real proof of the quality of the job. What I liked was 1) their estimator, Christie was very honest on what needed to be done and didn't try to sell me anything I didn't need and also explained what the best option was and why, 2) they did what they said they would do in the time frame agreed to, 3) they cleaned up after themselves, 4) their references were stellar, 5) the foreman knew his stuff (Lucio) and answered all the questions I had in a way i could understand and 6) they offered a 10 year warranty. I gave them 5 stars even though I had to call them back to fix a skylight they forgot to repair.. However, once I contacted the owner she immediately took care of the issue and it was simply a case of the one thing they forgot to do. As they immediately resolved the issue I didn't feel it was fair to knock them down a star. I would definitely recommend them. Simply fyi, i got 6 bids and for the exact same job the bids varied by $21,700! The high bid was $21,700 more than the low bid! Gateway was not the lowest but based on the honesty of the estimator Christie I went with them. Also 112 of 13 previous customers said they would use them again (Diamond certified) and I agree.

M B.

Had roof completely redone and new copper (at my request) skylights and flews.
All work cleanly done. No leaks. Very happy with our 'last roof'

Jen D.

I had to wait four business days before they could come out and just take a look at my skylight. Fortunately, it didn't rain between when I made the appointment and when they were scheduled to come out so there wasn't additional leaking from it. I scheduled a 10am appointment. At 10:15am, I called to confirm that I had the right day/time. I did. Christie showed up ten minutes later. He reeked of cigarettes. I showed him the skylight from within the bathroom and then we went up to on the roof. He started telling me that the roof was in a terrible state and I needed to have it completely redone. He wouldn't do anything about the skylight until I signed a contract with him. Fair enough but he just wanted to put a tarp over the skylight (something my stepfather who used to build houses explicitly warned me could introduce other problems) and to start reroofing as soon as possible even though we are still in the midst of San Francisco's rainy season. He estimated 16K for the job. I politely thanked him for his time and asked him to email me his proposal and then escorted him out and immediately called another roofer. The next roofer said that the roofing was fine but the water was coming from the skylight window. He sealed the skylight and we discussed plans to replace it. He quoted me $500 for the new skylight itself and to install it. So, if I had gone with Gateway Roofing and Waterproofing, I would have had to pay 16K to have my roof redone but would probably would have had the same leak because the problem was the skylight, not the roof.

Victoria K.

Used these guys back in September for an old Victorian pitch roof. The did a great job! Price was right, work was quality, guys working were respectful and clean. Vernal, Karen or Christie, all were helpful depending on their specific responsibility, bidding, scheduling, running the job. Highly recommend them. I am both a commercial and residential property manager so I have high expectations of the final work product and I appreciate a vendor who knows his or her business and helps educate the clients. I would expect satisfaction if you use Gateway.