Full Service USA

Kassie S.

Our kitchen remodel morphed into a full blown home renovation, with the help and guidance of Ariel. Not only are you getting a general contractor, but a designer as well. He was a great sounding board for all of my ideas
and was able bring everything on paper to life in a quality fashion. If the concept was ""doable"", then he'd get it done. We appreciated the thought and precision with which he executed all phases of the renovation, as we were still living in our home during construction. He made it as painless as possible, thinking of our needs first.

I did do a lot of legwork, picking out fixtures and hardware, but that was my choice. He has a full selection of materials at his office and has worked with most of the products out there, from low to high-end. We had lots of items on backorder due to high demand and COVID, but this did not deter him or his crew from getting work accomplished. He is timely, his crews are timely, and both are a pleasure be around. Yes, there was a mess here and there, but it's CONSTRUCTION! All in all, they were very tidy and cleaned up each day.

An important factor with any working relationship, construction or otherwise, is communication. Ariel communicated and recapped progress and upcoming needs each and every day. He is extremely organized and his work ethic is impeccable. This translates to his teams of workers who have been with him for many years. I've read in other reviews that there were issues of miscommunication and work done that wasn't what the owner wanted, but I don't see how this is possible when you lay out exactly what you want, do your research, and ask questions appropriately as we did. Be clear with your vision, style, materials you like (and DONT like), and it will be a great experience. Again, this should be practiced in all aspects of business, not just construction!

We can highly recommend FULL SERVICE and have already referred three other projects that have begun before ours was even finished! Please feel free to contact us for further reference or photos.

Scott and Kassie Simpson
Plantation

Therrimann E.

The entire process was wonderful. From measurements to installation was under a week. They were economical, efficient, and clean. The team came in and laid my counters in a matter of a few hours. I was very impressed with the work and staff. Definitely a must in remodeling!!!!!

Pat C.

Full Service is a great company. We used them after having many issues with our former contractor. They came in and repaired or replaced all the things our former contractor did incorrectly.
Ariel and Debbie are great. Every time we called, they answered our questions. When we gave them our punch list at the end of construction, everything was done perfectly and on time.

Julie W.

I was looking for a higher end contractor for quality work. I relied on previous reviews to call Full Service. Ariel came to my home and as I described to him what I wanted, he casually said that he would install the 2 additional medicine cabinets I was buying separately at no charge at the same time that he installed the one that he was creating for me. I thought it was a nice gesture and figured that although his prices are exorbitant, he was going to go the extra mile, so I chose to use him. He later denied ever saying that
1. There was an electrical box that needed to be dealt with from old sconce. He said he would cover it up with a metal plate. What? After I am paying all this money, you think I would really want an ugly metal plate in the middle of my brand new wall? He suggested no other option. So I called my electrician who came and rewired everything (so as to not need the metal plate) so that it was completely set up for Ariel's team, including entire bathroom wiring; all they had to do was install. Not sure why Ariel did not give me an option without metal plate in the middle of my wall, I had to call someone else, after all I was paying top dollar.

2. I told him that I wanted one sconce next to my vanity mirror, its a small space so I could see that 2 wouldn't fit. He suggested that I do one one each side of the mirror which I said I didn't think would fit. He assured me they would, without even measuring first. After the bases were installed, it only left me 14 inches for a vanity mirror (there is no vanity mirror that small) So I had to have him remove the bases and cover them up with dry wall. Not only did he want me to still pay for that (the sconces my electrician wired) accused me of holding up the project (for his mistake??)

3. Shower tile: I was not aware that it was necessary to use metal strips (schluter) at the borders of porcelain tile. Upon installation I was shocked to see them start to put metal strips around the exterior of the shower, window, and niche. It gave it a very modern look, which is not what I wanted and changed the entire look of what I had envisioned. The men installing the tile called him to tell him that I did not want schluter around my tile, Ariel yelled, yes, YELLED at me that ""You always need schluter around porcelain tile!! If you wanted something different you should have told me from the beginning !! This is industry standard!!"" How would I know what industry standard is? This absolutely should have been discussed at the beginning. I then had to change the color of my vanity, Because L the schluter changed the look from transitional to modern. Again, I was accused of holding up the project.

4. I was supposed to have 5 recessed lights, but they only put 4. I asked for $150 credit (charge per light) He YELLED at me again that I should still pay since they had to remove the sconces (his mistake). He YELLED over me condescendingly ""Fine! Fine! The customer is always right, right??""

4 I went into detail for a seat for my disabled father to sit in the shower (he has a broken back and shattered pelvis). The seat was supposed to be 22 inches, and they made it 21. I told him that would not work, that it had to be ATLEAST 22 for my father. It was remade and immediately tiled over. I was assured it was 22 inches. Still too short!l At that point I asked for a credit. He scoffed at me that I would want a credit for an inch. He yelled at me ""I've never had to work like this!"" and ""can't believe I wanted a credit for that"" (only $100). Measurements are his business!

5. There was a payment due when the vanity was delivered. It's only 25 inches and for $2000 it had better be perfect right? Well the countertop is stained and vanity was put together with a bottom piece sticking out exposing an unfinished edge. I would not remit payment until issues were fixed. I got another call from Ariel YELLING at me again!! That my payment was due and they would fix those problems later! Well no, if you want me to submit payment for something it has to be done correctly, especially at that price! He told me that he was going to get the project finished no matter what the following day so that they did not have to come back and he wanted both the final payments then and then argued with me about how much he was going to charge me for the 2 medicine cabinets that they had created openings for but had not installed yet (the ones that he originally told me that he would not charge for).
His guy came the following day to finish, I was sent a picture of the side of the counter top from far away, where it had looked like the stain was buffed out of the quartz, but sure enough, the stain is still there. The vanity piece that was sticking out too far with the unfinished edge showing was only painted, instead of repairing/cutting like it should have been done. Overall I am disappointed.

Traci-Ann M.

Ariel and his team at Full Service USA were professional and talented. Truly a full service one stop shop corp. All questions were answered and concerns addressed. I plan to utilize them in the near future.

Thanks,
The Millers

Claudio X.

When I started this project some years ago, I reached out to a few contractors that I found online. Some didnt answer at all and some took weeks to answer. Ariel was always the first one to get back to me no matter what question I had.

That being said, I decided to work with Ariel and Full Service Corp. From the first contact, Ariel (and the team) has been as responsive as someone can be. The very few times that Ariel wasn't available when I called, he returned my call immediately. Communication, among other factors, is crucial in such a long-term ""relationship"" and Ariel excelled and so did the entire team.

No matter if you do a renovation or a new house construction, at some point you will run into unwanted suprises and unforeseen cirumstances. Ariel has always been very proactive in finding solutions and coming up with different ideas, not just executing existing and approved plans. He has given great advice and saved me many headaches, time and money.

Ariel is more than a ""standard"" contractor that just executes according to the plans. He never shied away from walking the extra mile, on the contrary, he proactively suggested other options to satisfy me, a demanding, ""pain-in-the-axx"" client, which I probably could be called.

Full Service did a great job from the beginning to the end, from submitting the plans for permitting, project coordination and execution, time management and general planning and always with flexibility for (last minute) changes. And, we made plenty of them!

Ariel has always been at the jobsite for quality control and suggested or proactively made many improvements that I wouldnt have thought of. He is probably one of the most punctual persons I have ever met.

Full Service Corp did an outstanding, high quality rough work with a great eye for detail when it comes to the nitty and gritty details inside that take lots of time.

Communication, time management and punctionality, professionalism, flexibility, ideas, proactivity, 100% effort and quality at a reasonable price!

Debbie, Ariel, Darling, Dolores, Ernesto, Alejandro, Rossel, Dario, Ignacio, Luis, Eduardo, and the ones I forgot to mention, thank you guys, you are the BEST!


Claudio

Anne V.

Well. I don't even know where to begin. I guess I will start with pricing - most people care about that foremost. Ariel is owner and GC and he isn't the cheapest but he is not the most expensive either. You will definitely find cheaper - but he's worth it. With this contractor, I was being harassed to hurry up and bring my stuff so he could finish! Can you believe it - instead of the contractor disappearing for days at a time and missing deadlines and making the job last forever, he did a complete remodel of my home in 2 months. I mean this was a complete gut job in 2 months! My uncle is a retired roofer and builder and he was on the job checking them every 2 or 3 days. He would just show up and walk around watching the guys and he said they were doing a good job. He was amazed at the number of guys on the job site - like 10 people at a time. Ariel was there daily and the people he had there were knowledgeable as well. The finished product is spectacular. When people walk into my house - its ""wow"" this and ""wow"" that. My home is amazing and well made: the floors, the plaster work, the plumbing, the electricity, the A/C - good solid work. But let me tell you why he is truly one of a kind and why I will never work with another contractor: He finished the job in March 2020 and I didn't move in until August 2020. When my son took a shower, the tub was not sealed around the tile and there was a leak. I was freaking out because he was all paid up and it was 5 months later. I called, he picked up the first ring and I told him what happened and he was there the next morning! I was so relieved and grateful - he fixed the issue without hesitation. This man stands by his work - very rare!

I hired a cheaper guy to do a smaller job in my house and he destroyed my home. I had to call Ariel back and he graciously made time for me (he is an extremely busy man). I ended up paying for the cheaper guy and Ariel - its a lesson: I should have just hired Ariel. I will never make that mistake again. Your home is your biggest investment - don't compromise - hire the best - hire Full Service. You will not be sorry..

Anne V

Evelyn Z.

One regular size bedroom remodel ask for $15,000 with materials compare other two places I called for $5000 without materials. This place refused to tell me how much gonna spend on materials and how much for labor. Will not go their service

Patricia Ann C.

Ariel remodeled our entire 1100 sq foot condo. It was a project we were very involved in and we are extremely detail oriented. Our building is 50 years old and that makes for a challenge. We highly recommend Full Service, Ariel was patient and professional throughout our project. He helped with many design challenges and I give him credit for master bath fInishes, I had the vision and he put it together. My dad is a retired contractor . And he said our floor is the best laid tile he has ever seen!

Shai I.

I set up an appointment at 12pm in my listing. the appointment was confirmed. i called my agent and he set up an appointment.
an hour before the appointment i got a call from full service usa saying no one will come to the appointment because the contractor had to travel out of the country for a family emergency. the most used excuse and even if that was true- they should have let me know the night before. right when he flew.

very unporffessional. very basic. i cant imagine doing business with a company that have 0 responsibility.

sorry you just lost me