Freeland Painting

Dawn B.

I feel compelled and have been meaning to update. Doug and his crew fixed the missed exterior painting following my negative review. It looks great. I still give 3 stars due to the time and energy it took to fix issues. However, I want to acknowledge that when I brought this latest issue to Freeland's attention, they made it right.

Eric T.

They do not stand by their warranty. The paint on my front door is bubbling and discoloring under warranty and they don't care. I have called multiple times to get a little help and they continue to ignore me. Pitiful! They do good work but giving a two year workmanship warranty should mean something. It means nothing to them. I recommend someone else.

Cathy K.

Painting project of a 17-unit townhome neighborhood turned into a nightmare.
Cons:
Shoddy workmanship with daily mistakes
Took over 2 months instead of 3 weeks
Pros:
Eventually all mistakes were fixed. Owner was very apologetic.

Jeremy F.

I'll never use a painting company other than Freeland. Doug Freeland is the man if you want the best paint job and want everything is 100% right!

Horatio M.

Our horror story with Freeland Painting started in June of 2017, the job was finally ended by us on August 2017 due to poor workmanship and lack of communication. We contracted to have our house painted and our deck stained. Over the course of our project there was a lack of communication from Freeland and major mistakes made. We had 3 separate crews work on this project. Two were newly hired subcontractors, one left after the first few days of painting and one was fired before the end of our project by Freeland. The second crew had been taken off another Freeland project and put onto ours as their last chance.
First mistake, they painted the roof of our enclosed deck area, this could not be removed and stained. Second mistake, we asked for semi transparent oil based stain, they applied a water based stain which looks nothing like the oil based. Third and the most egregious mistake was they applied 3-4 coats of the water based stain to the deck. The poor application of the first coat of stain led to multiple coats being applied to cover up the unevenness of the stain. This led to a deck that was pretty much solid in color, none of the wood grain on our 9 month old deck could be seen. When we complained, Doug told us the deck looked beautiful and what a great job had been done. Excuses about how the wood absorbs stain differently were made although they never did test patches beforehand to determine this. At the end we were very unhappy, the owner Doug refused to remove the stain and demanded payment. We refused, went to court and learned the hard way the law favors contractors. As long as the work had been completed we were obligated to pay and the risk to choose a dark stain was our fault somehow. Several offers from each side prior to court were made, each of Freeland's offers came with a stipulation of a non-disparaging clause. Meaning we would not be able to post negative reviews about our experience. We refused and paid the price. Attached are pictures of our deck, this is a small sampling as we took over 30 during the project. One shows the handrail they missed and that's after final inspection. One shows a picture of deck wood I stained by brushing to give a comparison of what we wanted vs what we got. This is the best visual example of the horrible quality we received. Again we wanted semi transparent deck stain. The other pictures show how horrible the first pass of deck stain was applied. As you apply more stain over existing stain it becomes darker and uneven. This is the quality of work Freeland does. The picture of the worker sleeping on the job at 3pm serves as a good example of their attention to detail. Aside from the deck the house painting was mediocre. No prep except for pressure washing was done. Areas that needed some sanding prior to paint were ignored. I'm not real sure the carpentry repairs were done correctly either.
Hindsight is 20/20. Here are some interesting facts, Freeland has been in business for 15yrs according to Doug's testimony in court. At the time of our contract there were only 5 google reviews, 15 or so reviews on yelp and about the same on kudzu. A majority of the reviews were from before 2015. Amazing that a business this mature only has a handful of reviews over the past two yrs, how many unsatisfied customers settled out of court or with Doug in return for no negative reviews. If you want a transparent or semi transparent stain on your deck, do not use Freeland. If you hire Freeland be aware major mistakes on our job were not resolved, Doug told us Freeland did the best job possible. Most contractors would try to resolve any issues to make the customer satisfied in order to prevent negative reviews. Doug and Freeland Painting did not care at the time about our level of satisfaction and would rather take us to court and attach a non-disparaging clause to any settlement. Is this the type of integrity you want in a contractor that you're spending your hard earned money on?

Rob M.

Doug Ireland was a great representative-- very thorough (and provided us with an insurance certificate almost immediately). His color consultation and walk through was fun and enlightening. His processes just made me feel really confident they would do a good job -- and they did a great job! The crew that painted our house was very friendly, careful to work around us, and they were quick and accurate, too. I would recommend Freeland Painting to anybody that needs a reliable, high quality painter. They are true professionals!!

Jim B.

I've had Doug's crew paint the exterior, install a new roof, and pressure wash the house and all of the concrete on the property, completely to my satisfaction. On time and done when promised, all at a more-than-fair price.

I recommend Freeland Painting.

JB

Neeraj S.

This is was a very, very bad experience. The quote was incorrect from the start, as the owner didn't listen to our order/requests. They started late and finished late. There was no communication from them when they started late. The quality was very poor, as we had to point out numerous areas around the house that needed touch up. We had to walk around at least 3 times with them and they still didn't touch up all spots. They scratched our $1600 Bose speaker and told us to just tell Brandsmart that they scratched it and to get a refund from them (clearly a bold-faced lie). They guaranteed turnkey service and we got none of that. Just an awful experience and we deeply regret choosing them. We will tell everyone we know not to use them. Paid over $5k and got a $3k job out of it.