Findlay Roofing

Brian F.

Horrible customer service. Had a quote done for wind damage to my roof over a month ago and have been trying to schedule the repair ever since. I have left multiple messages and spoke with their main office multiple times requesting the scheduling of the repair needed for my roof. I have signed and returned the estimate with no response back. I would not recommend using this firm as I now am looking for another vendor to complete my repairs.

Frank G.

put new roof and gutters on 8 years ago and came out this weekend to repair tree damaged roof. quick and reasonable. this is why you should use a reputable company and not your cousin vinny to repair your roof.

Matthew A.

The request was made on Wednesday 10/08/2020 to receive an estimate for roof and gutter replacement, within few hours we received a call from the sales rep, and waiting for the quote to be sent, we will update our review as we go through the process.

Madie L.

Findlay installed a new roof 10 years ago. In the past 3 years there have been 4 leaks. For a recent leak, I was quoted $650 to seal shingle joints in a 6 x 6 foot area. I was under the impression that shingles were to be replaced and specifically discussed with the representative what type of shingles would be used. The actual work was to silicone the shingle joints that took less than an hour and no other materials were used. This pricing structure is outrageous. Other complany indicated that for the work described he would have charged $250. That weekend I discovered another significant leak, but due to this experience will never use Findlay again.

Diane C.

I have to write this review because I was so appreciative of the repair work done by quality control supervisor, Ricky. He is honest, polite and so professional in handling the warranty repair.

What he did helps his company to keep current customers as well as their good reputation.

I had made several repair request. Previous repairs are done very well. Jerry who normally handles repair calls are extremely nice, and the lady who answered the phone is equally pleasant to talk to.

Bottom line is that this company keeps their promise and honor the warranty as customers expect.

G G.

Professional and Excellent
Customer Service!
I Love My Roof!
Marco Ruiz showed ""Stella"" Service and always text back, even on weekends! Thanks!
Lee and Maria were very patient with me and answered all of my questions promptly. Profect manager Renee and his team were Super!
gena gardner

Patricia O.

I looked at reviews before we decided on this company, and I frankly don't know know who is writing these reviews or perhaps this company finds itself suddently in some type of trouble. However, this is one of the worse companies I have worked with. Our initial contact was with the salesman and, of course, the salesman came out on time - he wants to sell!! From that point on it went downhill. The did not appear on the day designated to take measurements. They came the next day late. Our actual roofing repair was scheduled today and no one showed up. We called the office only to be told they couldn't find the person we were to talk with. He later called and asked if they could come next Monday. We promptly said that we were no longer interested in working with this company. Perhaps they do an adequate job at roof repair, but their customer service is the poorest I have experienced and we live in an old home that has necessitated many repairs through the 40 years we have lived in it. Please avoid this company. There are too many other good roofing companies in Atlanta with excellent customer service. Let's support those companies!!

Betsy K.

Findlay Roofing replaced our roof on April 10, 2020. A crew of about 7 - none of whom were English-proficient unless there was someone who remained uncommunicative - began work without even knocking on the door to alert us to their presence. During the entire day, only one worker communicated with us (twice) and only via gestures - once to plug in a heavy-duty extension cord inside the house and once to unplug it. There was no on-site supervisor, before, during, or after the job, that was identified as such. There was no final walk-through with us as stated in the contract; in fact, the crew left without even letting us know they were leaving.

For days afterward, and as late as May 25, we were finding loose nails and tarpaper in our yard. A piece of tarpaper was also found behind our cooktop vent. We found bags of nails in the attic vent after their departure. This carelessness with debris does not bode well in a household with animals (which they could not have failed to be aware of) and a residential neighborhood with a fair number of children, especially for a company whose website boasts, ""We protect your yard, and your family, as if it were our own."" Debris is possibly the cause too of some bumps under the new shingles.

We had to call and request an inspection after the job was completed. Our concern about debris in the yard was addressed only by the inspector removing some of the debris from underneath the gutter; he also repaired one of the loose gutters. He did not issue an apology (which would have gone a long way toward good will) nor even exhibit surprise.

Payment status is not an issue; we paid for the job in full 4 days after it was completed, per their invoice sent to us via e-mail on April 10 stating they require payment in full upon completion. The only reason it wasn't paid ON April 10 is because the day before, they called to move the project up a week and we had not moved the funds yet.

Our questions and concerns could have been addressed had there been project supervision (English-speaking), had someone contacted us as a follow-up courtesy, or had we been treated more respectfully afterward. We wrote a letter to the owner, Mr. Steve Findlay, on May 4, listing our concerns. As of this date, June 2, that letter has not been answered nor have we been contacted in any way by anyone about it. Findlay's advertising brags of its customer service and reputation. In an e-mail requesting we review their company and the job on our house, we find the comment that ""customer satisfaction is our number one priority."" We have found their inflated claims to be sorely inaccurate in our case and would never refer them to anyone we know. They also said in the e-mail that our review ""would mean the world"" to them. So here is our review.

denise h.

Had numerous roof leaks for years had all kinds of people rip me off because I have a patio for the rooftop where builder did not install membrane under the tile. Finlay came removed slate tile, removed plywood and redid my entire roof and patio so professionally. No dirt left they had to removing the metal railing all that was done they got there on time work fast they never even came in house to use bathroom they were great best contractors I had do work in my home so happy money well spent with guarantees. So happy so dry no more leaks wished I had them years ago my house had been leaking off and on for ten years Finlay is the best

Hannah Y.

We had someone come out to give an estimate on repairing a roof leak, and he was so rushed from the time he entered the door that he was basically out of breath walking through the house. He took a 10 second look at the leak, then hurriedly looked at it from the roof. His entire visit was 8 minutes long tops, and then he quoted us $650 just to fix one small roof leak, including us providing the shingles! He couldn't provide a breakdown of the quote and when we said it sounded way too high, he sent a sarcastic and short response. And the $650 didn't include more work that would probably need to be done once they opened it up and got a better look at the attic. Sorry, but $650 for maybe $50 in materials and 2-3 hours of work, and rude/rushed service just doesn't cut it for me.