Fidus Roofing & Construction

mark s.

I am a commercial and residential real estate appraiser, and come from a family of builders. I was very happy working with Fidus Roofing; from the beginning to the end of the process. Ryan on the sales end helped with all of my needs outside of the physical roof, and Nate did a great job overseeing the roof installation itself. Give them a try, you won't be disappointed. Mark

Stephanie B.

I would like to share my experience with Fidus Roofing. May 16, 2022, Walter Smith showed up to begin my roof replacement along with his work crew of 5-6 young men. Much to my surprise, Walter stayed up there the entire day working right along with his crew. I must say, I felt 'special' with he being the job site manager, but actually working just as hard as his crew.
If you are looking to have your roof replaced, I would encourage you to check out Fidus. This is a top quality company from start to finish. Great team work!!!
Thank you
Stephanie

Paul G.

I was in a bit of a jam with the insurance company and needed to have my roof replace professionally and quickly. My dealing with Matt Brain, sales manager, was excellent, in that he was very helpful getting me scheduled and explaining everything that was involved. Nate Morton, the project manager was very involved in the project and his team was terrific. Nate spent a great deal of time making sure the project was done correctly and in a timely way. I highly recommend this Fidus team to anyone who needs roofing work. Paul G.

Bernard J.

FIDUS inspected my roof and determined that it is on its last leg, stating that most shingles have been destroyed during this year's 2 wind storms and a hail storm. I signed a roofing contract with FIDUS. Both insurance inspector and FIDUS agreed to meet during insurance adjustor examination. Insurance showed up on time, FIDUS was 30 minutes late (no explanation). Adjustor waited for FIDUS and asked him to show damaged shingles. Fidus was unable to point to a single damaged shingle, but was good in using the F-word towards adjuster. After a few minutes FIDUS stormed off never to say a word to me or the insurance adjuster. Extremely unprofessional and a liar.

Sue S.

We recently had our roof replaced by Fidus. They did an excellent job. Our hero was Seth Augustine who coordinated everything and communicated with us on a regular basis. Thank you Seth and Fidus

Clay S.

After getting an initial inspection by David Lau, it was determined that I had hail damage to my roof that would be covered by my insurance. After signing the contract, David was not very responsive to my request for information and when I did speak with him, he either didn't have the information or made up answers that later were found to be misleading at best. That said, I ended up speaking with the owner, James Suplee, who was very helpful. He understood my concerns and assigned manager, Craig Chaney and Matt Brain, to handle my contract. Matt is assigned to the beaches and although he's a nice guy, he wasn't responsive. Conversely, his boss Craig Chaney was very responsive and helpful in getting my roof scope of work documented, identifying work that was missing on the original adjuster document, amending the contract and insurance claim several times, working with my insurance company to justify amended work and scheduled the roof replacement that accommodated my schedule. Walter Smith, Project Manager, for the roof demolition and installation was top notch! He stayed on site for most of the project, addressed supply shortages, discussed progress/concerns with me daily and completed the work ahead of schedule.

I hired an independent, licensed home inspector to assess my roof prior to work and upon completion. My inspector had some suggestions of work additions that were added to the scope of the work by FIDUS and covered by my insurance. He verified that the roof was complete per plan and installed properly. He gave the job high marks with no issues.

I would have given a 5 star rating if it wasn't for a couple of FIDUS staff that weren't helpful as previously mentioned. I recommend FIDUS for roof projects and I highly recommend that you make sure to request Craig Chaney and Walter Smith to handle your project.

Jeanne H.

Nate and his crew were efficient and informative. They worked hard with temperatures over 90 degrees. They left the yard and porch clean. A job well done. Thanks Nate and the crew!

Jacqui D.

Don't hesitate to hire Fidus for home needs. 3 years ago they installed a roof for us. We then decided to replace our concrete driveway with Pavers. We cannot say enough about the awesome job they did. Very professional, hard working staff. From start to finish we were kept informed of everything that was being done. Because a lot of dust gets emitted they hosed down everything including our car. Who does that! Needless to say, you get what you pay for!

Kristen A.

They are in five lawsuits in Saint Johns, they will do a sloppy horrific job with people that they subcontract to, or worse, break into your home and that is what happened to me. They did a horrific job on my roof, and then did not fix pre-existing leaks. They sued me in foreclosure, and never gave me any notice, filed after the 90 days, and lied on their discovery documents. I can't wait to get them into court to show their fraud. Do not use the Fidus Group or Fidus Roofing and Construction without first looking at the Saint Johns Court docket, and the Duval County court docket, they have ripped off so many people, and slap on illegal foreclosure actions just for the fun of it. They present a very impressive ""notebook"" that shows all their jobs, references, and insurance, but none of the workers on my job spoke English, they shingled over huge holes, they left my house leaking, and they deny they promised to stop the roof leaking! Who would spend over $12,000 for a small roof unless the contractor promised to fix it? Why would a contractor fix a roof, and then leave a huge gaping hole in the chimney and on the soffits and eaves? Is this the kind of contractor you want???? Please do your homework so you do not have to go through hell.

Scott C.

PROCEED WITH EXTREME CAUTION BEFORE CONTRACTING WITH THE FIDUS GROUP.

James F. Suplee's company, The Fidus Group LLC, conducted unpermitted work while contracted to build outdoor living space (to include paver patio, gas fireplace, shower, cedar pergola, screen enclosure, and 2'-high stone wall). Additionally, this project took 308 days from the time we signed a contract to final payment.

Consistently over the duration of this project, we had to personally bring to Fidus' attention the need to correct several items - sometimes repeatedly - to include, but not limited to:
- Electrical outlets incorrectly placed
- PEX plumbing for water improperly installed (not shielded from sunlight)
- Stone shower walls were neither plumb nor square
- Paver patio was not sloped for water to drain properly
- All permits were not pulled (resulting in St Johns County issuing a STOP WORK ORDER)
- Final invoicing was incorrect (i.e. $2,350 too high)

Furthermore:
- Schematics were never created, which seem to have contributed to inefficiencies in constructing plumbing, electrical, the rear wall, the screen enclosure, and drainage systems
- Time standards were not part of the contract (a huge oversight, as this project never should have taken nearly 10 months to complete)
- Integrity repeatedly was not displayed by Fidus management... apologies were consistently offered, but they were frequently accompanied by commitments to remedy problems that were not resolved as promised; this behavior represents wholly unsatisfactory business practices in my estimation

Ultimately, the finished project looks good and the overall quality appears satisfactory. However, the inconvenience and exceptional effort required by my wife and me to oversee this project, combined with the ludicrously extended timeline, and missed opportunities to rectify errors as promised, cause me to warn anyone considering Fidus to: PROCEED WITH EXTREME CAUTION.