Fidus Roofing & Construction

Jeanne H.

Nate and his crew were efficient and informative. They worked hard with temperatures over 90 degrees. They left the yard and porch clean. A job well done. Thanks Nate and the crew!

Jacqui D.

Don't hesitate to hire Fidus for home needs. 3 years ago they installed a roof for us. We then decided to replace our concrete driveway with Pavers. We cannot say enough about the awesome job they did. Very professional, hard working staff. From start to finish we were kept informed of everything that was being done. Because a lot of dust gets emitted they hosed down everything including our car. Who does that! Needless to say, you get what you pay for!

Kristen A.

They are in five lawsuits in Saint Johns, they will do a sloppy horrific job with people that they subcontract to, or worse, break into your home and that is what happened to me. They did a horrific job on my roof, and then did not fix pre-existing leaks. They sued me in foreclosure, and never gave me any notice, filed after the 90 days, and lied on their discovery documents. I can't wait to get them into court to show their fraud. Do not use the Fidus Group or Fidus Roofing and Construction without first looking at the Saint Johns Court docket, and the Duval County court docket, they have ripped off so many people, and slap on illegal foreclosure actions just for the fun of it. They present a very impressive ""notebook"" that shows all their jobs, references, and insurance, but none of the workers on my job spoke English, they shingled over huge holes, they left my house leaking, and they deny they promised to stop the roof leaking! Who would spend over $12,000 for a small roof unless the contractor promised to fix it? Why would a contractor fix a roof, and then leave a huge gaping hole in the chimney and on the soffits and eaves? Is this the kind of contractor you want???? Please do your homework so you do not have to go through hell.

Scott C.

PROCEED WITH EXTREME CAUTION BEFORE CONTRACTING WITH THE FIDUS GROUP.

James F. Suplee's company, The Fidus Group LLC, conducted unpermitted work while contracted to build outdoor living space (to include paver patio, gas fireplace, shower, cedar pergola, screen enclosure, and 2'-high stone wall). Additionally, this project took 308 days from the time we signed a contract to final payment.

Consistently over the duration of this project, we had to personally bring to Fidus' attention the need to correct several items - sometimes repeatedly - to include, but not limited to:
- Electrical outlets incorrectly placed
- PEX plumbing for water improperly installed (not shielded from sunlight)
- Stone shower walls were neither plumb nor square
- Paver patio was not sloped for water to drain properly
- All permits were not pulled (resulting in St Johns County issuing a STOP WORK ORDER)
- Final invoicing was incorrect (i.e. $2,350 too high)

Furthermore:
- Schematics were never created, which seem to have contributed to inefficiencies in constructing plumbing, electrical, the rear wall, the screen enclosure, and drainage systems
- Time standards were not part of the contract (a huge oversight, as this project never should have taken nearly 10 months to complete)
- Integrity repeatedly was not displayed by Fidus management... apologies were consistently offered, but they were frequently accompanied by commitments to remedy problems that were not resolved as promised; this behavior represents wholly unsatisfactory business practices in my estimation

Ultimately, the finished project looks good and the overall quality appears satisfactory. However, the inconvenience and exceptional effort required by my wife and me to oversee this project, combined with the ludicrously extended timeline, and missed opportunities to rectify errors as promised, cause me to warn anyone considering Fidus to: PROCEED WITH EXTREME CAUTION.

Cole D.

I'll try to keep this short and sweet. Sales guy sold us the dream and quote was reasonable for a mid-size home in Mandarin. Once work began it was glaringly obvious the day-laborers had no idea what they were doing. After several massive mistakes with using the wrong materials, making horrible cuts, and leaving trash all over our property--the different levels of management began speaking ill of one another and pointing fingers. We didn't pass inspection and went well into hurricane season still needing repairs. We still have dips and bumps in our roof with awful woodwork And craftsmanship. The gaps and poorly cut wood have allowed for additional water damage and critters to creep inside. Stteeaarrr cllleeaar!!!!

Tina M.

I agree with Courtney. The follow through and follow up are terrible. I had to call repeatedly to get the documentation needed by my insurance company. The crew that replaced my roof did a good job. The remainder of the work and documentation required constant calling on my part. Considering an April start date, I gave up in late September trying to get the balance of the work done. The good news is, you only pay for what has been completed.

Courtney D.

So I decided to give fidus another chance after my request had slipped though the cracks..
During the hurricane, we ended up with water damage to our ceiling, and I called fidus first thing in the morning. I was told a crew member could come out and give me an estimate and would be in world golf village, gave my address and info and was told he'd be there around 4pm. It is now 6:40, I've been sitting here for 2.5 hours waiting...
The answering service can't reach anyone and told me I should consider it that no one is coming.
I know I'm not the only customer in the world here but don't schedule appointments with people if you can't make good on them and at the very least call them and cancel them.... unreal.
I will not be needing fidus groups business anymore and I will yet again amend my review. A waste of an afternoon when I could have been calling othe

Slate C.

Great company. I have had a few leaks in my roof over the past year and they have showed up the day of and fixed for a very reasonable price. Someone always answers when I call. I will definitely be using them when I need a new roof.

Kay A.

Horrible experience, Jacksonville, Florida homes. I made the mistake of giving them two roofs to complete (my home and a rental) in Mandarin. Two crews, non speaking English and when I tried to point out they were covering up holes, they either could not understand or pretended they could not understand. Landen is very nice, but he is a supervisor so overworked that he was never on the job to correct the mistakes and there was only one project manager/supervisor for the two homes. They made $22,000 on the two jobs because they made false promises - I should have went to the other contractor that was $4,000 cheaper. Fidus failed inspection and the inspector made them rip off the roof and start over! But that wasn't the end. The problems kept on and on and on. I would have been happy if they had come back and just made it right, but here I am, job started Feb 20/2017 and it is March 7/2017 and my home roof leaks, and the other does not have gutters/downspouts installed and no one cares about me, and no one has come by to fix the problem. They job was done so sloppy they dumped debris and nails into my Trane XL20 condensor, and also did the same at my 2nd house. I believed Kevin's presentation - it was most professional - and I paid more for these roofs than any other estimate that I received because I thought Fidus meant ""quality"" - it is a lie. They don't even use their own employees and they said that they did, the trucks were from Illinois and I was told they are a travel crew - they did not even know how far to space the nails! I caught one crew covering over a huge hole in the front valley - do I have to watch them every minute of the day? I wonder how many holes they covered up because they just did not care. I hope everyone that reads the reviews knows that there are companies that post false reviews - fake reviews by fake people and they charge for the. I would question the reviews of these people, and also look at the dates -they have not had any recent posts. I do not recommend. They are overpriced, and there is no reason to pay more when you get such heartache and problems on a job. Do not do it!

Jim S.

Following my damages from Hurricane Mathew I immediately called Fidus, whom I had used before and had been completely satisfied with. I was shocked at the verbal quote I was given and decided to pull the permit and do the work myself. Buying materials and hiring help, I did the job for 25% of their quote. As a business owner myself I fully appreciate that they need to profit from the jobs they contract but - here's my complaint - their quote over estimated the size of the job by 30%. I was told it was 13 square but it turned out to be less than 10. Whether it was an error or an attempt to take advantage of hurricane victims, I honestly don't know but I will never contact or refer them again.