Fidelity Roof Company

Jake M.

Terrible experience! Poor workmanship, constant delays, and no communication. Avoid this company at all costs!

Vivien Lou C.

We were very happy that Fidelity was able to keep its word, do some routine maintenance for us, and do it at a decent price.

We are very grateful to have found this reliable vendor and hope to stay in touch.

Laura A.

I asked for a quote for a roof that is in need of replacement. I said I could wait until they had the time to do the work which is after the beginning of the year. I waited two days to receive an email that they were not interested in providing the quote or our business. I was as polite as I could be and was stunned that they would not consider the business. I guess too busy with existing work. So they don't need your business.

Havinfu N.

I had to have the roof replaced on my 100 year old building in Oakland. From start to finish I was kept updated by Weston and project manager Doug Kellor at Fidelity Roof. They did an outstanding job and I am extremely satisfied with the work that was performed. My building has what is called a barrel roof and with the building being 100 years old it surprisingly didn't have as much wood rot as I anticipated but Doug's team got in there and cleared it out and replaced all the damaged wood. A very nice insulated roof was installed that I know will protect my roof and help it to last for many many years. Fidelity's team were respectful of my tenant and worked to ensure that they didn't disrupt their business. Fidelity completed the job in a very timely manner. I am so happy I chose this company and I would highly recommend it to any property owner who has a large building. I will definitely call Doug first when the time comes to replace the roof on my home even though their specialty is commercial roofs but I would certainly trust whomever he would refer me to! Nice job guys!

John L.

I had a roof leak that needs to be investigated. Weston from the company sent a couple of people to investigate. They came out for an hour and charged me about $400. They did not actually locate the source of the leak but recommended breaking stuccos and installing new saddles which would cost over $6K and would not provide any guarantee. I got a second opinion from another roofing company where their crew located the source of the leak and repaired them for under $500. It was tested for leak and no issue was found. I'm relieved I didn't use Fidelity Roof and spend the $6K.

Diego M.

NOT respectful ! Contacted their office today to see if someone could come over and give us an estimate and before I could even finish my sentence or explain what I was looking for I was told ""no"" we do not take any new construction jobs at the moment. Good luck finding new customers!

Dorsey M.

Because consistently good service from a company is rare rather than frequent, I feel obliged to credit any company that walks the extra mile to maintain good standards and demonstrate professional integrity; hence, this review. Every person with whom I was in contact several times at Fidelity--Tisha (office), Jim Wheeler (Foreman), and Matt Malin (Supervisor )-- consistently demonstrated efficiency, graciousness, and an interest in resolving whatever concerns I had. I liked the feeling of being able to trust that what I was hearing was honest, straightforward and as expert as they come. When these people say they will contact you by a certain time, trust that they will. Ah, that other companies would follow the Fidelity Roofing Company standard!

Kenneth T.

December, 2014:

I'd give them 6 stars if I could. They were strongly recommended by our primary contractor, and his high opinion is most certainly warranted. The day after I called, the Project Manager (Doug) came to our home in Petaluma, got atop the roof, and generated a detailed and photographed report about our primary concern (water intrusion from the chimney saddle) as well as any other issues needing attention (broken tiles, gutters, trees). This report was emailed to us the same week along with a hard copy. Doug was patient and efficient dealing with our schedule and delays due to our own funding issues. When the time came to complete the work, the crew of two was there as scheduled, and the work was completed in 3 days, shortly before the major December rains in Northern California, a test which the roof passed with flying colors. There's not enough I can say about the professionalism of this company and everyone we dealt with, not to mention the high quality and value of their completed and guaranteed work. As with most homeowners, I'm not a roof expert, and I need a local company that will do the work once and with the best interest of our house's integrity at heart; Fidelity is just such a company. We have a short list of professionals we exclusively work with for house projects and Fidelity is now on that list.

November, 2018:

Like a championship team defending their title the next season, Fidelity Roofing is back at our home, validating my initial ""6-star"" review! Back in 2014 after the chimney saddle repair, Doug pointed out that the gutters would need attention sooner than later. After developing multiple side-wall leaks, the gutters are now in need of replacement. One email to Fidelity, and we were back in contact with Doug, who remembered our job and his recommendations. As before, Doug came out and generated a thorough estimate and contract proposal, which he provided electronically and in hard copy within 3 days; I'm getting a bit spoiled! We emailed back and forth about color and material options; Doug is quite thorough and thought it prudent to send an original color chart (color charts printed from the internet are subject to printer variations), and we confirmed the color. Doug was in contact with us regarding the fabrication process and tentative date for the job, and the crew started on November 9; one month from initial contact to job commencement. In the world of home renovation and major projects; that's light-speed! The 2-man crew finished the job in 2 days and the gutters look awesome; who knew that would make such a difference? If California ever gets any rain, I'm looking forward to NOT hearing the constant patter of water overflowing all sides of the house! Back to Fidelity, I can't say enough and I am fortunate to have found contractors and technicians whose work, ethics, and reputation are all so far above reproach. Don't call anyone else!

LeVar H.

Overall great experience and highly recommend! My wife and I noticed a small moist separation in our living room ceiling the week of thanksgiving. In a frantic we called numerous companies to try and get a roofer to come take a look for a possible leak and found that almost everyone was booked for a good 4-5 months out. Thats when I came across Fidelity Roof Company, spoke with Matt and he understood my dilemma and sense of urgency and was able to squeeze us into their busy schedule and get someone out to us in 24 hours. The guys he sent were friendly and very efficient. They ended up uncovering the leak which was caused by deteriorated sealant around the base of a vent on the roof and fixed it within 10 minutes max. Great experience!

David C.

These guys are totally respectful and dependable.
They are very honest and they have the best prices and services. On Friday I spoke to an attendant and asked for a visit for today and they were able to fit us in to see our roof leak and for estimates.
Trisha sent joel today and he was very knowledgeable prompt honest and responsible.