Fidelity Roof Company

Havinfu N.

I had to have the roof replaced on my 100 year old building in Oakland. From start to finish I was kept updated by Weston and project manager Doug Kellor at Fidelity Roof. They did an outstanding job and I am extremely satisfied with the work that was performed. My building has what is called a barrel roof and with the building being 100 years old it surprisingly didn't have as much wood rot as I anticipated but Doug's team got in there and cleared it out and replaced all the damaged wood. A very nice insulated roof was installed that I know will protect my roof and help it to last for many many years. Fidelity's team were respectful of my tenant and worked to ensure that they didn't disrupt their business. Fidelity completed the job in a very timely manner. I am so happy I chose this company and I would highly recommend it to any property owner who has a large building. I will definitely call Doug first when the time comes to replace the roof on my home even though their specialty is commercial roofs but I would certainly trust whomever he would refer me to! Nice job guys!

John L.

I had a roof leak that needs to be investigated. Weston from the company sent a couple of people to investigate. They came out for an hour and charged me about $400. They did not actually locate the source of the leak but recommended breaking stuccos and installing new saddles which would cost over $6K and would not provide any guarantee. I got a second opinion from another roofing company where their crew located the source of the leak and repaired them for under $500. It was tested for leak and no issue was found. I'm relieved I didn't use Fidelity Roof and spend the $6K.

Diego M.

NOT respectful ! Contacted their office today to see if someone could come over and give us an estimate and before I could even finish my sentence or explain what I was looking for I was told ""no"" we do not take any new construction jobs at the moment. Good luck finding new customers!

Dorsey M.

Because consistently good service from a company is rare rather than frequent, I feel obliged to credit any company that walks the extra mile to maintain good standards and demonstrate professional integrity; hence, this review. Every person with whom I was in contact several times at Fidelity--Tisha (office), Jim Wheeler (Foreman), and Matt Malin (Supervisor )-- consistently demonstrated efficiency, graciousness, and an interest in resolving whatever concerns I had. I liked the feeling of being able to trust that what I was hearing was honest, straightforward and as expert as they come. When these people say they will contact you by a certain time, trust that they will. Ah, that other companies would follow the Fidelity Roofing Company standard!

Kenneth T.

December, 2014:

I'd give them 6 stars if I could. They were strongly recommended by our primary contractor, and his high opinion is most certainly warranted. The day after I called, the Project Manager (Doug) came to our home in Petaluma, got atop the roof, and generated a detailed and photographed report about our primary concern (water intrusion from the chimney saddle) as well as any other issues needing attention (broken tiles, gutters, trees). This report was emailed to us the same week along with a hard copy. Doug was patient and efficient dealing with our schedule and delays due to our own funding issues. When the time came to complete the work, the crew of two was there as scheduled, and the work was completed in 3 days, shortly before the major December rains in Northern California, a test which the roof passed with flying colors. There's not enough I can say about the professionalism of this company and everyone we dealt with, not to mention the high quality and value of their completed and guaranteed work. As with most homeowners, I'm not a roof expert, and I need a local company that will do the work once and with the best interest of our house's integrity at heart; Fidelity is just such a company. We have a short list of professionals we exclusively work with for house projects and Fidelity is now on that list.

November, 2018:

Like a championship team defending their title the next season, Fidelity Roofing is back at our home, validating my initial ""6-star"" review! Back in 2014 after the chimney saddle repair, Doug pointed out that the gutters would need attention sooner than later. After developing multiple side-wall leaks, the gutters are now in need of replacement. One email to Fidelity, and we were back in contact with Doug, who remembered our job and his recommendations. As before, Doug came out and generated a thorough estimate and contract proposal, which he provided electronically and in hard copy within 3 days; I'm getting a bit spoiled! We emailed back and forth about color and material options; Doug is quite thorough and thought it prudent to send an original color chart (color charts printed from the internet are subject to printer variations), and we confirmed the color. Doug was in contact with us regarding the fabrication process and tentative date for the job, and the crew started on November 9; one month from initial contact to job commencement. In the world of home renovation and major projects; that's light-speed! The 2-man crew finished the job in 2 days and the gutters look awesome; who knew that would make such a difference? If California ever gets any rain, I'm looking forward to NOT hearing the constant patter of water overflowing all sides of the house! Back to Fidelity, I can't say enough and I am fortunate to have found contractors and technicians whose work, ethics, and reputation are all so far above reproach. Don't call anyone else!

LeVar H.

Overall great experience and highly recommend! My wife and I noticed a small moist separation in our living room ceiling the week of thanksgiving. In a frantic we called numerous companies to try and get a roofer to come take a look for a possible leak and found that almost everyone was booked for a good 4-5 months out. Thats when I came across Fidelity Roof Company, spoke with Matt and he understood my dilemma and sense of urgency and was able to squeeze us into their busy schedule and get someone out to us in 24 hours. The guys he sent were friendly and very efficient. They ended up uncovering the leak which was caused by deteriorated sealant around the base of a vent on the roof and fixed it within 10 minutes max. Great experience!

David C.

These guys are totally respectful and dependable.
They are very honest and they have the best prices and services. On Friday I spoke to an attendant and asked for a visit for today and they were able to fit us in to see our roof leak and for estimates.
Trisha sent joel today and he was very knowledgeable prompt honest and responsible.

Hayden J.

This family business run by Chip Upshaw gave the best price of 3 bids I got for replacing our flat roof with a high quality IB roofing material instead of the shorter lived typical tar and gravel roof. This coming summer will be the 5 year mark since the roof was done and so far we have had no problems what so ever. The only reason I was tempted to give a 4 star instead of 5 was due to a couple of communication snafus (probably due to the tenant in the building playing owner in part) but Chip was happy to address and remedy all concerns with a roof vent that disappeared and the few floating screws for the flashing and one other issue that I don't even recall. Need a new roof? Highly recommend giving this great local family company a chance to bid your job if you want to sleep well at night knowing the job was done right.

Eric L.

Fidelity did a large solar panel installation on my roof (over 30 panels) as well as repaired our roof over the years. Their customer service is incredible!! Chip the VP, and Doug who oversees the crews, and their teams are prompt, responsive and professional. Each year since that work was done, they also come by and check our roof and gutters whenever we have had anything clogged in the downspouts or possible minor leaks in gutter seams or the roof. This has been consistent for the last 3 years since we did the work. It's been practically same-day to check on things even in the busy rainy season. If you need a Roof replaced or repaired, or if you are considering a Solar installation, you should seriously consider them. Especially with solar, I don't want people on the roof who don't know roofing. The premium service and follow-up I can't say enough good things about it. Eric L.

John M.

Fidelity Roof damaged the inside of my house while installing a new roof. Although they told me in person that they would repair the damage, I later received a letter stating that it was ""consequential damage caused by normal construction activities involving the exterior of your home and was not the result of negligence on the part of the roofing contractor."" Really?? When the roofing company steps through your ceiling wallboard? Be leery of hiring this company to install your roof.