Fat Matt Roofing

Frank V.

A contract was signed with Fat Matt's Roofing in June of 2018 to replace our roof, including the metal siding on the eves and fascia, that had previously been damaged during a hail storm.

As of this writing, 11/23/18, 5+ months later, the project is still not complete. There has been re-work .... vent caps that were due to be replaced were not, the old, beat up vent caps were left in place; the chimney flashing was not replaced, with the old chimney flashing being beat back into place and tarred over and incorrect drip caps were installed. When the drip caps were reworked (replaced), they still were not the same size as the original and were installed backwards in places, creating overlapping seams that were not 'water tight'. All of this sub-par work required additional re-work and caused delays in the completion of the project.

The siding portion has been a disaster. Fat Matt's hired a sub-contactor for the siding who does not do good work. The wrong style, and color, of siding was installed, which did not come close to matching the rest of the house. The response when asked 'why' was ""they don't make that style anymore"". This would have been good to know during the 'walk down' of the job. A phone call when realizing that the correct siding could not be obtained would have been in order. As for the color? Who knows. Bottom line the wrong material was ordered from the manufacturer and installed on the house while we were at work. When we notified Fat Matt's and the sub-contractor that this 'would not work', instead of trying to get the correct siding, an additional request for funds to remove and replace undamaged siding on the opposite end of the house was submitted to our insurance carrier. The siding work that has been done up to this point is sub-par, with large gaps in the fit-up cuts, wrong cuts being made that created additional lap seams, and the material installed being of a 'lighter' gauge, creating ripples along the metal.

Weeks went by without an update from Fat Matt's Roofing or their sub-contractor. Once approved for additional funding from our insurance carrier, we expected the work to immediately be finished. That was a couple of months ago, with the job supposedly going to be finished next week (11/26/18).

Overall, knowing what we know now, we would not hire this company to roof a dog house. Their roofers and siding sub-contractor did sub-par work; the job has gone on for 5+ months; and they just do not seem to get the concept of 'make it right' or 'customer service'. 5+ months for a simple roof job!! Are you kidding me?!?!

Maybe there should have been more 'oversight' on the part of Fat Matt's Roofing instead of just getting the contract signed and letting quality go out the window. We are NOT happy customers and would not, and do not, recommend Fat Matt's Roofing.