FairClaims Roofing & Construction

Angela F.

We used FairClaims on two different homes. They were great at communicating with us. They were very knowledgeable and warranty is great. They use great quality materials . I highly recommend them!

Nancy T.

On 4/21/17 I hired FairClaims Roofing (Spring location) to put a new roof on my home. They installed TPO on my flat roof without my consent. Since then I've experienced recurring roof leaks and was NOT satisfied with FairClaims' attempts at repair so I decided to get a third-party inspection. The roof inspection indicated improper installation of the TPO -- the TPO membrane was already lifting around the perimeter. I had a total of 3 inspections, each confirming a bad installation. The president & CEO, Justin O'Neal, cancelled each scheduled appointment to personally come look at my roof. He denied wrongdoing by FairClaims and basically minimized my situation by telling me that it was normal for my roof to leak since it was almost 1/3 of the way through its life. He refused to honor my warranty, and I was forced to hire $$$ another roofing company to fix my roof.

Adam S.

the installed gutters and did some roof repairs. Easy to work with, reasonably priced, looks to me like good work.

Paul S.

Fairclaims was recommended by a friend, and I understand why! Fantastic experience. Chris Honeycutt is the rep who I worked with from start to finish. He is what made the experience awesome--professional, incredibly response, detailed with answering questions, communicative, and so much more! Hands down the best rep I've worked with from a company. He kept me posted, offered great advice, talked out things that would work best for my house, neighborhood, etc., never overcharged or pressed goods I didn't need, was at the house to greet the workers, was present throughout the process, took progress photos, and even checked back after the first rain to ensure all was well. The process of roofing was as pleasant as a roofing installation can be. They arrived on time, introduced themselves, covered flower beds, and did an absolutely amazing job at every stage. I've heard horror stories of the mess most companies leave behind so expected to find nails and debris and trash, but to my shock, they cleaned up with gusto!!!! I didn't find a single item left behind. It was as if they'd never been here except for that fabulous new roof atop the house! Financing was awesome. They were able to work with the insurance company and finance in-house what the insurance wouldn't cover. I'm so very pleased I went with Fairclaims and will definitely be recommending them to friends/family and using them again should I need anything else. If you go with Fairclaims, be sure to ask for Chris Honeycutt. It'll be the best decision you can make for your home!

R L.

I happened to just run into Justin with FairClaims when he was doing a neighbor's roof. He quickly gave me a quote, helped me with dealing with my insurance company, then quickly and efficiently replaced our roof. Communication was always there and the quality was great. I definitely recommend FairClaims to anybody looking for roof repair or replacement.

Cynthia R.

Crew did not clean up each day as promised! Left all kinds of debris: Soda cans, trash, etc. Took a day longer than estimated (not due to weather).
Crew damaged my patio/pool decking. Owner called me (once this was brought to my attention); promised to stop by to look/discuss options! That was over two weeks ago!!!! CRICKETS

Scott S.

Ben did a great job! He came out and patched up our roof, in the dark, just to make to make sure it was taken care of before it rains tomorrow! Highly recommend

Cypress N.

Ben Newell was great to work with!! Always punctual, courteous and professional. His bid was competitive and the installation of the roof was perfect. My property was immaculate after completion! I strongly recommend Fair Claims Roofing!

Danny M.

Should have 0 stars, but site will not allow it.
Song and dance company, once they got your money, they will avoid you.
Justin never came out to the property to look at the issue I had with the flashing not done correctly.
After he did his song and dance to get the contract and cashed the checks, he would knot return phone calls or come out to see the issue.
His location at 25315 Oakhurst Dr Spring TX 77386 is NOT accredited by the BBB even though he prints that it is on his flyers.
The other locations are, but not the one ran by Justin O'Neal.
See for yourself at the BBB website and the complaints.

Spencer C.

As a first time buyer I was told I needed a new roof and began contacting roofing companies for a quote. After 6 companies I was completely confuse about what I actually needed and unhappy with the reports provided to me by the other companies. I took a chance and called Phil Ebner and explain to him that I needed an inspection and quote on a new roof if it was necessary. Phil met us at the house and after his inspection he very clearly explained the condition of the roof, showed me pictures and explained that patching my old roof will not be effective. Based of Phil's thoroughness and professionalism I made the decision to use Fairclaims Roofing and Construction. His reports were very detailed, easy to read with pictures and clearly explained the prices and recommendations. None of the other companies that had done the inspection on the home had half the information that Phil provided. Fairclaims Roofing and Construction got our business because of Phil Ebner.