FairClaims Roofing & Construction

Danny M.

Should have 0 stars, but site will not allow it.
Song and dance company, once they got your money, they will avoid you.
Justin never came out to the property to look at the issue I had with the flashing not done correctly.
After he did his song and dance to get the contract and cashed the checks, he would knot return phone calls or come out to see the issue.
His location at 25315 Oakhurst Dr Spring TX 77386 is NOT accredited by the BBB even though he prints that it is on his flyers.
The other locations are, but not the one ran by Justin O'Neal.
See for yourself at the BBB website and the complaints.

Spencer C.

As a first time buyer I was told I needed a new roof and began contacting roofing companies for a quote. After 6 companies I was completely confuse about what I actually needed and unhappy with the reports provided to me by the other companies. I took a chance and called Phil Ebner and explain to him that I needed an inspection and quote on a new roof if it was necessary. Phil met us at the house and after his inspection he very clearly explained the condition of the roof, showed me pictures and explained that patching my old roof will not be effective. Based of Phil's thoroughness and professionalism I made the decision to use Fairclaims Roofing and Construction. His reports were very detailed, easy to read with pictures and clearly explained the prices and recommendations. None of the other companies that had done the inspection on the home had half the information that Phil provided. Fairclaims Roofing and Construction got our business because of Phil Ebner.

Rachael B.

I'm really not sure why this company has bad reviews. They were super professional, quick, respectful, and did a great job for a great price. We never had one issue with our new roof and if we need to replace the roof at our new home, we would use them again. Justin was incredibly communicative and accommodating. He checked in before the crew started working and gave me his cell if I had any issues. I felt terrible bothering him, but we had these rose bushes in the front yard and there were a few shingles that had fallen on just one of the the multiple bushes. I just mentioned it to him and it was immediately gone (it wasn't a big deal and they were being as tidy as possible, but the bush was full bloom and I love roses so I wanted to keep as many flowers as possible!)! He didn't seem bothered or agitated and someone on the crew even apologized to me.
I had two smaller kiddos I was concerned about them getting hurt after the replacement, but the crew did a great job keeping the mess as organized as possible and they even did a second check, we had no issues at all after the roof was finished being replaced.
I thought Justin, his crew, and everyone I encountered with Fair Claims did a great job. Also, my realtor, whose husband owned an appraisal company, referred me to them. Her and her husband both are very particular and she said they did her personal home, as well as many of her clients' homes and they had never had any issues either. I have nothing but good things to say about Fair Claims!

Leonard S.

Great job!
Fairclaims Roofing provided a fair estimate of the job and completed the job as quoted. They were fast, efficient and professional.

Walter O.

Avoid this Company. A new roof installation is a significant expense as is multiple repairs required to repair leaks from a substandard installation. I built a new custom home and the builder used Fair Claims as their roofer (sub-contractor). The new roof from the inception experienced multiple leaks that were not correctly repaired. While we were assured that Fair Claims had corrected the problems even though they never informed us when they scheduled the repair work and a report of what measures were taken. We had a 1 year guaranty from the builder and were not concerned. However, after the expiration of the guaranty, we contacted Fair Claims to let them know the repairs to correct the leaks, if any, did not work. Now that the builder's 1 year guaranty expired, the following response was received from the Company's President:

""The original installation for your builder only has a 1 yr warranty and all repairs also have a 90 day warranty. Normal new construction installation practice isn't holding up. A long term solution simply needs measures above and beyond the scope of a normal installation. The proposed repairs are all above and beyond the original scope and a solution we feel will address the issues that have come up"".

In other words, Fair Claims does not have the knowledge to install a roof that functions correctly. As a result, they are proposing a correction to the original installation that goes beyond the new construction practices.

Why wasn't this considered when the roof was installed to their specifications???? Also it appears from conversations with other roofers that a 90 day guaranty for repairs is laughable.

If you are building a new home, ask your builder who his roofer is and do not sign the contract unless you have the option of selecting a roofer of your choosing. If you simply need a roof repair, do not call this company as guaranties for workmanship of 2-5 years and up to 10 years is the national standard. Ninety (90) days is a joke!!!!!

Peter H.

Justin O'Neal of Fair Claims Roofing and Construction just oversaw the complete replacement of my roof plus repair to sheetrock to a room. I am very pleased with every facet of my experience with Justin and his organization. From our very first meeting, I was happy with the care and attention Justin dedicated to ensuring a successful project. He patiently explained the roof repair process, what his firm could offer, and the options available. His crew worked conscientiously, capably and quickly to complete the necessary sheetrock repairs and roof replacement. The sheetrock repair required the crew to move many items away from the repair site in the room and to protect them from paint. The crew did a great job.

The roof replacement crew numbered about 4 people who worked from dawn to dusk every day with great diligence, even when it started to drizzle. They cleaned up the worksite thoroughly and did a terrific job on the roof replacement. The roof replacement looks great. Justin was very responsive in his communications with me throughout the process. He was easy to contact via texting, phone and in person. I have enjoyed working with Justin and his team and would certainly engage them again and recommend them to my family and friends. I enthusiastically recommend Fair Claims Roofing and Construction for honest, fair, high quality work at a reasonable price.

Gina B.

Over the last 12 years I have used various contractors and each time it has been an utter disaster or disappointment. It has been such an issue that I simply gave up on trying to remodel and wanted to just move.

Last year this time I hired a contractor to do some exterior and interior work. We spent quite a bit of money to prep the house to sell. Once again, I was left frustrated and we fired them from the remainder of the job. 9 months later it became apparent that some of the work done, that we thought was ok, was indeed starting to really show signs of degradation.

My realtor recommended Justin O'Neal from Fair Claims Roofing.

We had Justin look at the roof (which was original and had never been redone) as well as look at the work previously done.

Working with Justin and his crew was the easiest, worry-free-experience I could ever have imagined.

Our house had a wonderful FULL face-lift, with no corners cut. Roof, siding, trim, paint, and we are finishing up with some additional gutters.

There were no surprise charges and we paid EXACTLY what we contracted. If you have ever done a project then you understand how this is extremely rare!

They surpassed our expectations and renewed my faith in the industry.

If I had found them years ago I would have saved quite a bit of money, saved myself from contractor misery, and we would have likely done even more renovations.

I am extremely cautious with offering recommendations for contractors, in fact, I have never done so............ until now.

I am thrilled to share my positive experience and feel confident in recommending them for roofing or remodeling needs.

I wish I could review them 2 times but Yelp doesn't allow. We hired them a 2nd time in a new residence, right after the hurricane hit. Once again we had amazing customer service and quality work completely in a timely manner!

They have a customer for life!

Michele H.

The gentlemen at this roofing company were very professional and accommodating! I was able to select the grade and color to match my home and it turned out excellent! We were very satisfied and had no problems from the beginning to end. We would highly recommend this company! Everything got done in a timely manner.

Michelle R.

DO NOT HIRE THIS COMPANY!!! It has been over 6 weeks and I still can't get my work completed. The owner of the company, Ray, has called with threats of filing ""theft of service"" charges against me because I refuse the pay for work they haven't done. Every time I speak with Ray he acts like he has no idea what I am talking about. I will NEVER use or recommend Fair Claims Roofing to anyone.

James Q.

The estimate gentleman came out to give us a quote on minor roof damage in a timely manner and he was professional and prompt. First impression was great. But then
After a week, we never received a quote. I called him on his cell many times to follow up with where our quote was and he answered only one of my calls, said he would get the quote out that afternoon. After another week, my wife called his office and left a message with his manager, he never returned her call so she called again. This time, she got a hold of his manager and he said he would call back re:the allusive quote. He never called back & didn't return the messages left. Highly disappointing. You would think it would be easy trying to get a company to take your money.