EZ Roof and Construction

T P.

I would give zero stars if possible. These people are terrible to do business with. Avoid at all cost! The general manager is rude and unprofessional. His crew is not any better. They are more concerned about advertising verses keeping a customer happy.

Stefano T.

I contacted this company to be able to do the roof replacement. From the beginning, Mr. Alejandro was very professional and patient to explain the whole process through the insurance company. Thanks to them today I have my home in excellent condition!

Linda C.

This roofing company sales push you to sign the agreement without explaining what are in the agreement and not even give price quotes. The agreement is full of hidden charges. It even asks clients' SSN on the agreement. Reading this agreement makes me laugh all day. This company is a joke. They expect fools don't read and just sign and pay them.

Michelle D.

I haven't yet decided to fix my roof,but boy can I tell you that I have had the BEST tailored customer service with the young representative I believe his name is Enrike. Young man educated me on the Insurance deductible responsibility. Unfortunately I can't spend money but I sure did appreciate his honesty.

J S.

I hired EZ Roofing because I was cheap, naive, and had just bought my first house. Biggest mistake of my life!
Short version: they lied about what I would get, charged me 25% more than quoted, tried to not finish the job until I threatened to sue (first time I have ever threatened to sue someone), didn't clean up, and were completely unprofessional.
Long version: the process starts off well when a rep comes, looks at the roof, and I get a quote within a day or two. The rep was on top of it, calling every couple of days to check in. I had specific details that I wanted to be done. I was told that my roof would only take a day to finished, I would have a couple weeks to pay my final bill, and the only reason why my final bill would be higher than the quote was if I needed more than three sheets of sheathing; three were included in the quote. I got multiple quotes and these guys were the fastest and cheapest by $200. I choose them and the rep comes out to ask which color shingles I want. However, the shingles on the bill were base level when my quote had a higher quality. I got it fixed and paid half up front. I did not notice a few word changes between the bill and quote. Then, nothing. I call the rep multiple times and finally get a date. I stay home on said date and no one shows up. I call and the rep says he will check into it. Then one day, I come home to find everything set up to work on my roof without notification. A single person works on my roof for the next 3 days, not one as I was told. After the second day, I get emailed the bill and the rep calls telling me that they are done and I need to pay immediately. I tell the rep that the guy is literally still on my roof and the bill is almost a thousand dollars more than my quote. They say that there was a second layer of shingles that needed to be removed, I needed four sheathing sheets replaced, and I was being charged for the extra details that I wanted. I needed 4 sheets of sheathing (three supposedly in the quote), so I could understand an extra $85. Unfortunately, the 3 sheets of sheathing were not explicitly listed in the bill I signed and I thought it was standard so did not think to ask when I saw the bill (that was on me). However, for the shingles, they should have done a better job inspecting the roof to see if there was an extra layer of shingles (one of the other companies noted it in their quote) and once again, this being my first home, I did not know that every single little detail needed to be explicitly stated. Then, trying to double charge me for the details! Really? So, I got $150 taken off for the double charge, but they would not take anything else off. Then after the third day of roofing, they stopped, said they were done, and demanded payment immediately multiple times. I kept telling them they were not done and I would not pay until they were. After multiple calls and emails threatening to have someone else finish the job and me suing them to pay for it, rain came into the forecast. I emailed the boss and told him that if the roof was not finished the day before rain was scheduled, I would have the roof fixed by someone else and sue to have EZ Roofing pay the bill. I also mentioned that I had the evidence needed to win the case. The roof was quickly finished and 3 people involved called me to blame the issues on each other. And they did a horrible job cleaning up with shingles in my neighbors and my back yards. When the rain came, my roof leaked where two of the three vent pipes were sticking out of the roof. I emailed them with video and got it fixed. Now, half a year later, my roof is leaking again in all three venting exits! This has been hands down the worst experience of my life. I should have gone with someone else. The companies I hired to do windows and mold removal at the same time gave me quotes that did not change and finished the jobs without any issues. They got raving reviews.

Tim H.

Cannot read or really has no respect for people's requests. Very classy to not only read the no solicitation sign and ignore it, but to put trash (pamphlets) in my yard next to it is a whole new level of disrespect.

Mariana P.

Very professional and polite staff. They did a great job from beginning to end and made it very clear what they would do on my roof and what the cost would be. I could not be more please with the work they provided.

Tien L.

Roberto, Carlos and their team did a roof replacement for my house. It's an easy process working with them. They are friendly and professional. They did an excellent job from start to finish. They completed the job within 9 hours. The cost is reasonable and the warranty is very good. If anyone has roof replacement need, I would highly recommend to call EZ Roof Houston for a free estimate.

Tamara E.

I had been trying to get approved for a roof for over a year but kept getting denied. My roof was clearly damaged and needed to be replaced! When I started working with EZ Roof, they met with the claims adjuster/insurance company and got me squared away. Within a week, they were at my house and I had a new roof. Everything was quick, easy, and affordable. Mario and his team are professional and very courteous...the best! Mention this review when you call, ask for Mario and tell him Tamara sent you!

Tony R.

Very disappointed, Alan said he would be at my house the day the claims adjuster schedule to come out and he never came out or called to at lease say he could not make it . I called the office twice and they made excuses. The claims adjuster denied the claim, If Alan would have been there and I still got denied I would have had EZ roofing to do my Roof and I would have paid out of pocket no problem.