Eustis Roofing Company

Susana J.

We were very impressed with their sales man. He was very professional and polite to talk with. He talked a good talk but their service was terrible. They dropped the ball a number of times all the way to bill lung afterwards. They had poor internal and external communications and we kept having to get clarifications and stay on top of them. Many they said they would do did not happen. Their employees were nice and finally the roof looked great, but it was very stressful working with this company. They are slippery in their dealings. You have to stay on top of everything. If you're not watching they win and you lose. We did not feel like they were looking out for us.

1) We were told the installation would take 1/2 days by the salesman so we planned our schedule accordingly for one day, but it took two days. It was disruptive in the second day for our conference calls since we work out of the house.

2) We did not get to inspect the quality and color of the shingles prior to the installation. We were told that the shingles would arrive the day before and we would receive a call telling us what time so we could plan for clearing our driveway. We waited all day and there was no call and no shingles. When we called about it they said everybody was gone for the day, but that most probably the shingles would come in the morning before the workers on the day of the installation. The workers arrived at 8am and started tearing our roof off and the shingles arrived at almost 4pm after the roof had been removed. The shingle color was slightly off, but it was really too late to assess the matter, so we let it go. Hopefully it will not be an issue with our HOA.

3). The pipes and exhaust fixture colors were wrong. The foreman pointed out the problem but he said he would spray paint it the correct color. The next day the workers left with it saying they were done, and half the exhaust fixtures were gray and the other half black. Our roof was sticking out like a sore thumb. We called the project manager and he argued with us saying the fixtures matched the roof and they were refusing to fix it. After a whole afternoon of arguing with the company they finally admitted they orders the wrong color and they fixed it.

4). The project manager didn't show up to post the work permit on our front window until the workers were well into their work, tearing off the roof. We had nosy neighbors outside watching; the kind that will rat on you.

5)When the salesman took our deposit he told us he would send a receipt and he never sent it. We later found out he entered the wrong amount on the transaction and had to clean it up on the back end.

6)The work order we signed was $16,000 but later the company billed us an additional $681 saying that's what was on the estimate. So we had to pay them over $1300 after the work was done to also correct the mistake they made with the deposit.

7)The company was pushing for us to say the job was done before the project manager showed up to do the walk thru. It was several days after the roof was completed and he had not called us to schedule it. When we refused to say it was completed we suddenly got a call from the project manager wanting to schedule it. In the day he was supposed to arrive for the walk thru he didn't show and then rescheduled for 3pm the next day. By 4pm the next day he had not showed up yet. When we called the office he called us explaining why he was late.

Barry T.

These days, it's not very often you get to write a great review. Everyone is short staffed, Not Eustis Roofing ! Everyone puts you on hold or hooks you up to a robot, NOT Eustis Roofing !
I am so happy I used ER for my hurricane damage roof replacement. Everyone there was helpful, knowledgeable, and really answered every question, did a beautiful job on the roof, as well as the cleanup. Kaitlin, a bright young lady who managed the crew, and explained every aspect of the process to me. The ladies in the office also were so friendly and knowledgeable.
There is a reason they have been in business in the area for so long. Great Job.
If you are in Lake County and need roof repair or replacement, look no further. I highly recommend Eustis Roofing.

Carlos F.

Reached out them twice (Saturday and Monday) for roof repairs and they have yet to call back... not a good first impression. Going to find another company to work with.

Gregory C.

I had sent in a request for a returned call from someone I was working with previously and had no callback. I then reached out to the same person, via email, letting this person know I had found another company to complete my roof. This person stated she had attempted calling me at 7:45 as I had requested, which I did not request a specific time, and then stated she submitted my information to the office staff to return my call. Shame on Eustis Roofing as I truly did want to use a local company. Good luck if you can get this company to answer you at all.

Mark S.

Not Truthful at all. called Friday later afternoon for an emergency tarp job the supervisor scheduled it for Sat with a 1 hour in advance call to me so I could leave work to meet them. I called sat only to find out it was not scheduled and they had no idea what day they could do it . DO NOT TRUST WHAT THIS COMPANY SAYS

Tony M.

No quote after a week, why would anyone hire a company that cant quote a 800 sq ft home in a week?

Carol C.

Jeff Foley, Project Manager, provided us with excellent advice on a possible leak on our roof. As a previous customer of Eustis Roofing, Jeff's knowledge and experience exemplifies the great service provided by Eustis Roofing.

Holly R.

Poor install. Get your roof inspected every year before workmanship warranty expires(10) years. I can no longer recommend Eustis Roofing. Google reviews may be misleading. Look at the date cycles of all the positive reviews. Look at the locations of the reviewer. Those reviews look a little skeptical. I am not a fan of companies bashing other companies but I am beginning to see they may be true. Eustis Roofing will not show good faith on a improper install on part of my roof.

Kim B.

I was so impressed with the roof and service for my elderly father that I am having them do mine!! Super professional and a great company to work with!!

Deb M.

Eustis roofing did a wonderful job on our new roof. fast and efficient. knowledgeable to the consumer.