Energy Roofing

Colette D.

UPDATE (May 19, 2021) @ 3:15pm
NO STARS (Yelp does not allow less than one)
I have just received another call from this company from Michael, who says he is an owner of the company, once again threatening me to take down my original review from 2019.
He threatened to leave me false bad reviews on my business page as revenge if I do not agree. This is defamation of character.
I am beyond threatened by this man and will be reporting him.
I am not sure why he chose to revisit this from my last update.
He called me on a personal number and it has been reported for my safety.
This is beyond harassment.
This is unacceptable for any reputable business.
I do not take this lightly and will go through every avenue to protect myself from this man who has decided i am fair game to attack for an honest, personal review of my experience of his business.
And after this abuse, I am even more confident my review was correct.

Ray G.

This company did my roof in January and February of 2020. I wanted to wait a year to review so that I felt comfortable commenting on the work. I had multiple problems with Nikki. They include,

1. She had the wrong shingles delivered, and tried to convince me that the looked like the ones I had picked for the project.
2. She was wrong about the rebate that my project supposedly qualified for, but did not (the existence of this rebate was an enticement to agree to the project the same day as the quote).
3. She didn't know how much money I owed her at the end of the contract (she's lucky I'm an honest person).
4. She never repaired damage to my screens around the house.
5. She was wrong about the length of gutters I needed to protect the house.
6. She was wrong about the cost of the permit from the city.

Collectively, these took the project from a quoted 20K to a final cost of 32K (see the attached quote). The bulk of the additional expense, however, came when Nikki didn't realize, upon initial inspection of the roof, that the roof needed decking. But items 2, 4, 5, and 6 added significantly to the cost of the project. Don't trust what Nikki tells you; verify her claims. She's argumentative (which isn't necessarily a problem) and reluctant to accept responsibility (which is a big problem). On the occasion she does accept responsibility, it takes the form of an ""oops my bad"", and you still end up paying more.

That said, the roof has performed beautifully over the last year. I'm very happy with the workmanship--which is why I gave them the two stars.

Rungsima V. T.

I want to give 0 stars if I could. I waited for a few weeks so I wouldn't wrie this review when I was very very upset and disappointed. The whole process took almost 3 weeks and it was the worst nightmare.

Paid at the price you can get a professional, got cheap labor work. Can't believe they are licensed. Maybe the are licensed but hire non licensed roofer to work for them. I have no idea but if you want your roof to look decent, watch them work all day. Don't leave them work unsupervised. Maybe you will get good work that deserves 5 starts.

If you ask me, there are lots of options out there, don't bother getting even a quote from them. Why?? Because they hire a PROFESSIONAL salesman. He will promise you all you can hope for, for a competitive price. Of course, we fell for it. Once the work start, that's when things go south. And even when they left, they didn't even clean up properly.

We raised up the concerns several times about poor quality job they did, first time with the roofer, he said that's how it's supposed to be. We complained again with the company and the salesman. They said they would correct it. The first correction was even worse. They spray painted on their mistake and messed up my chimney.

Brought up with them again. They tried to correct it but still my chimney still have the spray paint on it.

They did give us small discount. That's it. We did use the discount to change the tires due to the nail they left behind. And likely we will have to cover the cost for our neighbor's window that broke while the roofer was working on our roof.

Well... like I mentioned above. You can take a chance and watch them like a hawk, so you can get 5 stars end products. For me, not going to deal business with them ever again.

Jeff K.

Great work, good pricing, fast completion, and they gave me a discount due to the condition of the roof.

Cody W.

Called them to Check a leak on the roof at my bosses place and they patched it up and they fixed it quick and perfect job.
We highly recommend this company if anyone is interested to use a roofer I would highly recommend calling them to get a free estimate

J B.

Update: Received a call from Susie the office manager. She and Dana both apologized for the miscommunication and Susie wanted to rectify the situation because she wanted us to be a happy and satisfied customer. So she sent out a crew to do an orange oil treatment for termites. We truly appreciate this gesture. Energy Roofing did do a nice job on our roof and gutters. It's nice to know there are businesses that still have integrity. Thank you Susie and Dana for great customer service.

Karen T.

The workers were prompt and masked for Covid. Manuel their foreman was a really hard worker. I was so grateful that we had such a responsible lead roofer to handle all the aspects of the job.
He stayed on the last day to complete every detail to the best of his ability.
Nikki the saleswoman, did an amazing job of presentation of the various choices for roof material, color, etc. I was really happy to know that gutters were included in their presentation.
The roof looks great and we are happy with the way everything looks.
Karen and Brian. Sherman Oaks, CA

Amber G.

Nikki Cho handled everything perfectly. She checked in often & returned calls immediately. The workers showed up on time & did fine work. The place was spotless when they left. Only took 2 days to repair our roof. Got new vents & gutters too. I would recommend these people, actually I have.

Natalie T.

It's supposed to be 4.5 stars, but yelp doesn't have that option.

We decided to re-roof this year after a few roof tiles had flown off during the winter and early spring months of this year. After interviewing about five different roofing companies, we decided to go with Energy Roofing because Nikki was the most straightforward about the cost of the new roof and had given us the best deal--new roofing and free gutters. (Fellow Yelpers, please remember to interview more than one roofing company. During the interview process, remember to schedule them all on the same day or within two days of each other.).

That said, Energy Roofing followed through with everything that it promised. The people who worked on site were very courteous and answered all our questions and concerns. Even though there were a few misunderstandings at the beginning, things were resolved as quickly as possible. Most of the time I would let the roofer know my concerns and follow-up with a phone call with Nikki. Because there was a delay in getting the initial inspection, the company was even willing to work during the weekends to fulfill its commitment.

While Energy Roofing delivered a great final product, I decided to give it 4.5 stars instead of 5 stars, because I needed to be more involved than I had initially expected. Apparently, summer is a very busy time for roofing companies, so, fellow Yelpers, please remember that with any type of home demolition/ construction, the homeowners will need to be involved, be it large or small.

Candy M.

The best place to go for all of your roofing needs and also the cheapest the staff is also friendly. I paid and they loaded onto my truck i was back on the road in minutes