Elliott & Son Roofing

Nicole M.

We had a new roof and gutters installed about 1 week ago. Norm and Ruben are great to work with. They were available to answer any questions I had either on the job site or over the phone. Very professional and honest! It is nice to do business with someone you can trust.

Maria A.

I called this roofing company to install a wind turbine on my roof.
My experience with them from the beginning till end was outstanding.
I recommend them highly for any roofing work. Everyone I spoke with was professional, kind and understanding . We encountered some difficulties due to the location of my home but they were relentless in working with me until the issue was figured out and resolved in a satisfactory manner. Their price also was the best.
Norm, and his team: thank you for being so patient and kind and doing a great job!
I am a happy customer and would call them anytime for other work I might need.

Thomas B.

If you need a new roof, read this. Noticed that the negative reviews were either by people needing quick repairs to their leaky old roofs trying to make them last or by people having personality issues. Whatever. We needed an entirely new roof for our 2,700 sq. ft. one story home in Danville. Elliott and Son was the lowest bid of 3 bids received. They were prompt, professional and did a great job. The site was cleaned up at the end of each day. When there was a threat of rain, the roof was covered in plastic. Not a single complaint. Thank you Elliott and Son for a great roof!

Sara R.

I closed on my new (old) house in Walnut Creek in July and by the time I realized I needed a section of roof replaced, El Niño hype had caused roofing companies to be slammed with business. I chose Elliott based on the Yelp reviews and was not disappointed! Norm, the owner, sent his guys over to cover up my leaky roof with a bomb proof tarp so that my house would be protected while waiting for them to be able to schedule me. When they were finally able to replace the roof it was done with the utmost care and respect for my property. Every single person I dealt with was professional, respectful, and eager to please. They took care of me before, during, and even after the job was completed making sure I was a satisfied customer, and I am! Thank you, Norm!

Nancy B.

Norm, the OWNER, just called me insane, laughed and said he was so busy that he didn't need my business! Wow, with an attitude like that I wonder how they are even in business much less busy.

This all started about 8 weeks ago when we decided to get some minor repairs done on our roof before the rainy season started. Based on the good reviews for Elliot & Son here on Yelp I gave them a call. I was told they were so busy that I'd have to wait at least 2 weeks before they could send someone out to give an estimate. I waited the 2 weeks, the guy showed up, got on the roof, did his thing and was done within 10 min. The next day I got the quote for $450 for some very minor repairs. I had our handyman look at the roof and give me his thoughts and he said it was a bit expensive and that he could do the work for half the price. After talking with my husband about it we decided to go with Elliott & Son as we wanted to be sure that the work was done properly by a licensed and insured company just in case we had any issues in the future.

I replied to the emailed quote within a day of receiving it saying that we did want to use their services. The next day I got a reply from Charles saying that the next service appointment wouldn't be available for another 4 weeks and that they would give us a call closer to that time. I replied and said we'd be waiting for their call. My husband was annoyed at the long wait for such a small job and asked me to give them a call. I called and spoke to a woman, explained the situation and asked if they could give us a call if there were any cancellations. She said that they were really busy but if something came up she'd give me a call. I thanked her and said that was fine and that we'd be willing to wait the 4 weeks if nothing sooner came up. I asked her if there was anything that I needed to do or if there was a rough estimate as to what day in 4 weeks and she said no and that they would give me a call. Seems strange to me that they couldn't give me an actual date but nonetheless we waited the 4 weeks for a call that never came.

5 weeks went by and still no call, no email, nothing. I gave them a call and was told by the same woman who I had talked to before that they were really busy and wouldn't be able to come out anytime soon. Frustrated and confused, I explained the situation and that I was told they would call me. She said Norm was gone for the day (3pm on a Monday) but that she'd have him give me a call. 24 hours later and Norm calls. He was not at all apologetic for wasting our time (we could have had the repairs done by someone else weeks ago) in fact he was beyond rude and cocky! He just kept bragging about how busy they were and that they had a lot of big jobs going on. He said they couldn't come out till mid December (my first call to them was in August) and that they were SOOO BUSY! At that point I was annoyed at them for wasting our time but even more annoyed by Norms arrogance! I cut him off as he was just continuing to brag and said that he was being very unprofessional and that I couldn't believe that they could have such little respect for a potential customer's time. That's when Norm started yelling, yes, YELLING at me and said I was insane, laughed and said he was so busy that he didn't need my business!

El Nino is said to hit in 2 weeks so now I have to scramble to find someone to do these repairs in such a short amount of time. Apparently a $450 job is just too small of a job for Norm and his crew to take seriously. FYI- We bought our home this year so we planned to put off big repairs for next year for tax reasons. One of our big repairs for next year is to do a new roof for our house as well as for our detached three car garage. Glad I got to see their true business practice now!

Jennifer M.

I'm disappointed to have to write a negative review, but I'm not happy with the treatment we have received from Elliot and Sons. We hired them to take a look at a small leak. Norm said it could be fixed by ""sealing the pipe."" Had the work done, but when the rain returned the leak remained. When I called the company the receptionist said she would relay the message and have someone call me. No one called. After a month I called again. Finally Norm returned my call and the first words out of his mouth were, ""there's no warranty on that work."" Terrible way to do business. It was a small job that could have led to a bigger job, but I won't be hiring Elliot and Sons in the future and would not recommend their work.

Gus W.

Great experience from the first phone call through the completion of the work. On time, neat, clean and polite. Couldn't be happier. Would recommend them highly.

Dory Or Jeff W.

I give E& S actually a 4.5 and the only reason they don't earn a full 5 star is simply because of their communications. They need to be more timely with keeping the customer informed on where they are in the que. Other than that --- they are a full five stars for their workmanship. They handled our HOA of 12 duet homes and looks like they did a fantastic job of cleaning our roofs, removing crevasse debris, replacing broken tiles, instaling new rubber collar on our roof vents and painting the vents. A heavy rain came a month after their work and no one complained of leaks - that's big when it comes to men walking on 25 year old tile roofs. And to boot --- one of the units had a leak during the December storms prior to our scheduled maintenance work and E&S was on it right away to cover it and keep the area dry and protected until they could come out and fix it.
They are booked so far in advance, it took us almost three months to make it up on their que....with all this work, I'd recommend hiring a part-time customer service person to keep up with emails and que notices on a timely and frequent basis.

David E.

My wife and I love watching HGTV and This Old House. Holmes on Homes has taught us a lot about what to look for to fix around our house. One day we were outside and noticed we only had gable venting with no vents at the eaves of the house. Since we have learned bad air circulation leads to moisture buildup, which leads to mold, this is something we knew we had to address. At around the same time we had some rain and we noticed our skylight was leaking in the corner. Ok, time to get this all fixed!

Elliott & Son were very prompt in sending someone out to look at the roof and skylight, provided a quote very quickly, and when we had the work done, it was finished in a day at a very fair price.

I would highly recommend them for any roofing work you need done!

Kelly L.

Had a roof leak. they were out quick, assessed the problem and made the repair. I had a great experience with everyone involved. Repair cost was reasonable and competitive.