Elite Remodeling Group

Al B.

We hired Elite Remodel Group in November of 2019. The initial contact went well and the project manage, Sage (his real name is Sagi) was a tad arrogant, but very pleasant. He told me that the best way to do the job was to pay for the 3D imaging and then we could see every detail and know exactly what was going to be done. We agreed to have our bathroom remodeled and our patio enclosed. We were told, in writing, that the job would be done in 30 days. We also discussed future projects we desired to have done; a kitchen remodel and a guesthouse. The project manager saw dollar signs and went ahead and did an estimate for both jobs with the hopes of starting work immediately. I was very clear that the kitchen and bathroom had to be done by Christmas or be started after the holiday season. I was told ""no problem, it will be close, but it will not be a problem."" We agreed to the terms and the demolition crew began; the demolition crew was right on time. This is a good sign, nope. We now had six weeks to Christmas with one bathroom torn up and the kitchen torn out.

We were told what we perceive to be many lies during the course of our remodel. We were told that our project manager would be there, every single day, once in the morning and once in the evening. Nope. This did not happen. We were told that crews were going to show up. Sometimes they did and sometimes they didn't. We were told not to contact our project manager on Saturdays as that was his sabbath, even when promised crews did not show up. We were promised that the two jobs would work independently of each other to ensure a timely finish. Again, this was not our request but their promise to get us to sign on the dotted line and pay our deposit. Throughout the project, especially after the deadline for the completion of the bathroom had passed without being complete we were told it was our fault for asking that they both be done at the same time. That the company policy was only one crew at a time. We were told nobody forced us to agree to have the jobs done. We were told that it was all our fault.

The kitchen was not measured properly, even though the refrigerator was there the entire time, the space was too small to accommodate our refrigerator. We were told,""this is the new trend, leaving one wall out."" We started to learn that every mistake made by Elite Remodeling Group happened to coincide with the latest trend. We also noticed that the only thing that ever showed up on a deadline was a demolition crew and the person scheduled to pick up our payments.

The job was finished on December 24th, 2019, sort of. They left with a list of Post Christmas work that needed to be done and went home. I turned on the stove the evening of December 24th and nothing happened; no gas. I called Sage, our project manager, and was asked,""what are you going to be cooking right now?"" Gee, Sage, why else would I turn on the stove. It turns out that they forgot to turn on a valve so we had to bring a plumber out Christmas day.

We finally fired Sage as our project manager and cancelled the patio enclosure. The job they insisted would be done independently of the kitchen was never started citing as their reason that the job was too big to finish in time. We canceled the guest house as we began to see the quality of the work that had been done by Elite Remodeling Group. They refused to provide us a punch list of things that they saw that needed to be repaired citing as their reason that,""we would just keep coming up with things for them to fix and if we didn't find it, they wouldn't have to fix it.""

Now, 4 months after we parted ways with Elite Remodel Group, the kitchen tiles are coming up and we are in the middle of the COVID 19 lock down. We gave Elite Remodel Group proper notice so they could remedy the situation. we asked for reasonable accommodations while we had workers in the house, mainly a hotel room with a kitchen to stay for the three days the work was going to be done and a sanitizing crew to clean up afterward. In typical Elite Remodel Group fashion, they turned it around on us and informed me that the reason the tiles came up was that our foundation was bad and there had been a mild earthquake, but they were happy to fix the tile. They saw my foundation was bad and chose not to say a word? Or was that their latest excuse?

Still, the counters on with side of the stove don't line up with the stove. There are no gaps at the bottom and gaps, on both sides, at the top. Our bathroom linen closet doesn't go all the way to the ceiling (again, our fault). The bathroom counter didn't line up (again, our fault). We were told in reference to our patio enclosure that this would not interfere with the other jobs as all of the pieces would be built in their warehouse and installed over the course of 3 days. Nope. We were later told that we had to pay for the parts as they had been ordered and paid for at a factory and were waiting to be installed. Nope. Never ordered.

LaDonna S.

Working with Jacob Suissa and his crew during our construction process was an overall great experience. We explained that we had a time deadline that we had to meet and Jacob at ERG made sure that they did everything within their power to meet our deadline while doing a great job in the process. Jacob was very knowledgeable and gave us suggestions on how to efficiently obtain our goal without overspending. The workers were nice a respectful. Before they left, they made sure their work area was neat and clean daily. Jacob listened to what we really wanted while complying with the City. That said, our remodel is absolutely gorgeous. We would definitely recommend ERG for you next job and ours.

LaDonna S.

Raj C.

This review has been a long time coming. This company subs majority of the work to the lowest bidder and quality is not a concern. The main approach to this company is to find the lowest bidder no matter what the quality is and then try to charge as if it's all been done by licensed people. Elite remodeling has a contractor's license but the flood of different subcontractors that come I am uncertain of. Juan who did some of our tiles who appears to work for them directly did good work but the rest of the work including cabinets, countertops, fixture installation is subbed and quality is completely unpredictable and multiple revisions are frequently needed. I will never use them again or refer to my friends or family. Here are examples with pictures of the most glaring errors and there are more: Company built an island which is not completely leveled the water flows off the countertop because it is angled downward slightly so all water slowly flows down to the floor. The prior wood flooring in my house had to be leveled and due to taking out a wall some of the wood flooring was removed the replacement was done so cheaply that the level being uneven began to fall apart. With our cabinets, we had them do our kitchen cabinets and took 2 or 3 different sub contractor and pleading to fill the old hinge holes with putty from where the old hinge holes are showing which they did eventually fix but not all of them and after so much back and forth and threats to raise the costs. You can still see the holes from the old hinges in some of the cabinets. They tried to putty a hole in the master bedroom bathroom tiling and made an error when attempting to install the freestanding telephone faucet. I have attached pictures of their work. They are not transparent and make every attempt to squeeze every dollar out of the customer. For example, when they did demo work on my old kitchen sink cabinet and shower I was told that I had mold and Jacob tried to use high pressure sales to scare me into paying thousands of dollars for mold removal which I declined. I do not recommend doing business with this company. This is in response to Liav's response: The time of when I leave my review is not an issue I left a review after I wanted to let your customers know after a contractor asked me who did this work and left such bad errors and I felt it was my duty to share my story. Also instead of apologizing you are trying to blame me. Any time a correction is mentioned your staff would consistently becomes defensive and tells me it's going to cost more money and then eventually your staff would sub work to incompetent people who still don't finish the job. Also nobody has tried calling me about this job and has asked me anything in follow up please do not be dishonest. Please have some morals and change your business practices.

Lisa W.

I hired Elite Remodeling Group last January to do a complete bathroom remodel. In the beginning they were great. Our project manager Eric said we would see him everyday, that didn't happen but he was always there and on time when it was time to collect a payment. They did damage to a connecting wall and the first repair was unacceptable and Eric became a totally different person when I demanded that they fix it correctly. I have had a couple of issues since the work was completed, when I text or call Eric to tell him about the problems it takes days for him to respond, I once had to call the office to get the problem resolved. Right now I have a towel rack that is loose and about to fall off the wall. I contacted him and he asked me to send him photos and I did, that was as over a month ago and I haven't heard from him since. I would fix it myself if I could but it requires a tool that I don't have in order to fix it. Also watch out for Jacob, I'm not sure what his position is with the company but whenever he comes to your house they want more money. I was told I had a mold problem which cost thousands more to take care of, another time he came and said I should allow the company to rewire my whole house because of old wiring and he would hate for me to have an electrical fire. I advised him that I would only paying for the job they were hired for and nothing else. So I never saw him again. Last but not least, one of the worker stole flooring and shower tile from me. I informed Eric that the worker came to the house and took these items and that I had pictures of him walking out of my house with items I paid for. When it was time to make the last payment I informed Eric that they needed to bring back the 2 boxes of flooring and 2 boxes of tile or they would have to deduct it from the final payment. He first said it was at their warehouse and then he said he would have to order me more and bring it to me. I believe what they do is take all left over items and use it on other kos but charge the customer for something they took from other jobs. I gave them 3 stars because the work was satisfactory but not as good as they tell you it is. I feel that once they get your money its almost impossible to get them to come back and remedy problems. I would never hire this company again because they don't stand behind their work.

Kayin H.

Working with Eric and Elite Remodeling group was one of the best decisions me and my wife ever made. Our kitchen was just to tight to move around and with my wife being pregnant, I knew we would need a more open concept. after our first meeting I knew they were the company for us. I recommended their company to my HOA. thank you Eric

R. C.

I had a great experience using Elite Remodeling Group. I received a total kitchen remodel. New cabinets, floors, countertops, lighting. They even built an island! They opened up my living area by knocking down a wall that separated the kitchen and the living room, totally changing the look of my home. Rueben and Gabriel were very responsive, and addressed my needs in a timely manner. I am very satisfied with my new kitchen!

Kashara M.

The Project Manager was 15 minutes late without a call and quoted $19, 500 for a masterbath remodel, with me purchasing all the materials and no change in floor plan. Ridiculous!

Isabele C.

Elite Remodeling Group came with high regards from our neighbors who recently got their patio redone by Eric. After the first meeting we knew ERG was the company for us. Our patio and driveway were in dire need of some love and care. Eric suggested great ideas and implemented them amazingly. The best part was the job being complete 2 weeks ahead of schedule. Thank you for all you all have done for us. See you at the next project.

Rob S.

Started out very professional, project Manager came to my home to give me an estimate and spent about an hour at my house. I was told I would have a estimate within 24 hours then was completely ghosted by the company.

I had my initial walk-through on a Thursday, then I tried calling the company Tuesday, Wednesday, Thursday and Friday and each time was told I would hear back from my project manager within 20 minutes and never received a call or a follow up.

Laura S.

We hired them to insulate the outside walls. I have holes on the inside walls from them using hammers to knock the holes. They charged us a high price and didn't fill the holes with rain on the way? They knocked 72 holes. Now I need dry wall work as well. I will not use them again