Dr. Roof

Joe W.

Please do not give Dr. Roof one minute of your time until you read this review. To say I'm disappointed with their communication, customer service, speed and thoroughness would be a severe understatement.

For back story, My wife and I have been plagued with leaks since 1 week after we bought our home, a little more than a year ago. After having 2 chimney company's come out and do work, we were advised we needed to instead talk to a roofing company as the chimney leaks we experienced were more than likely roofing related. At the same time, a new and aggressive leak popped up in our laundry room, going from a half-dollar water mark to 1.5' wide in a matter of weeks. I reached out to Dr Roof based on their reviews and worked with Thomas. I explained every issue we were having - the chimney leaks, the new laundry room leak, and an additional leak in our screened-in back porch dating back to the home purchase. He got up on the roof and in a matter of minutes was back down with his assessment of the issue. It's literally been all down hill from there.

The saga of my experience with Dr Roof is much too long to write in the detail I'd like (Google already hit me with a character count limit. So here's the recap):

- Thomas didn't provide a quote in-the-moment, like the other 4 companies who quoted did. He said this was because their was too much work, but he'd send it that day. (Strike one: He didn't send it until 24 hours later.)

- For the chimney leak, he quoted new flashing, the installation of a cricket, and a new chimney cap. For the laundry room leak, the replacement of ""all 3 pipe boots."" For the screened-in porch, an entirely new roof. In total, $5700 for 3 separate projects.

- I sent a series of follow up questions, because $5700 was a lot to pay out of pocket without the assistance of insurance, and because we couldn't discuss any of the quote in person. His response was nothing short of defensive, confrontational and unprofessional. He never answered any of my questions, but said that if I didn't do it as-quoted it wouldn't be covered under warranty and ""I must base my professional opinion and form my assessment on the basis that any and ALL of the previous work has not and will not correct the issue. This being said negates any of the contractors previous work, opinions or how much money were paid to those contractors for unprofessional and sub par work.""

- I then asked if there was anything that could be done on the price if I tackled all 3 projects at once and did the full scope of work. He said yes, however to this day, while writing this, it's been 7 days and he still hasn't sent a new estimate.

- In these 7 days, I went ahead and got a quote from another extremely well-reviewed company - Academy Roofing. Their master roofer's quote told a very different story.

- According to Academy, Thomas made a number of huge errors.

- First, there were FOUR pipe boots on our roof, not 3 as Thomas quoted. He was so thorough in his assessment he completely missed one of the boots during his walk of the roof. Secondly, Academy said that the laundry room leak had nothing to do with the pipe boot and that was a bad diagnosis. He climbed into our attic and showed pictures that the leak was coming in from 3 separate spots, several feet from the pipe boot. He showed my wife and I pictures of rusted out nails that had caused an entire 4 foot section of the roof to become completely rotted, hence why we had such major water pooling in such a short period of time.
- Secondly, he said a cricket was a terrible recommendation and what a lot of roofers will do because they cost a lot of money but there are better, cheaper options. Wonderful. As for the back roof, he agreed it was completely dead.

- Academy provided a new quote, replacing the entire section of rotted roof, repairing all the rusted nails, installing a new roof on the back porch, and fixing the leak around the chimney - all of it - for $1500 LESS than Dr. Roof.

- Let me emphasize. Thomas's quote came in 24 hours late, he was defensive in answering questions, and stated a pipe boot was what was needed when in fact the boot was completely fine, and he missed a four foot section of rotten roof that needed to be replaced. And his quote was STILL $1500 more.

- Academy provided the quote in-the-moment and answered all my questions, on the spot.

- More of the story: getting a quote from Dr Roof? Get one from Academy instead. You may just pay $1500 more than you need, to a company that didn't even count the number of pipes correctly, missed a section of rotten wood, and when asked to answer questions got defensive and border-line hostile.

Shannon B.

Contacted Dr. Roof for roof vents and a possible leak issue. First tech that came out never followed up and when the company reached out to me they explained that he was no longer with them. They apologized and asked if they could send out another tech.

New tech showed up on time, gave me a quote and time frame that was reasonable. Work was done and I am completely satisfied. Would use them again in a minute.

Katrina D.

Dr Roof did my siding and painted my house excellent work. They were careful, worked long hours, and did fantastic job done. I would use them again and highly recommend them!

Bali P.

I called the company and was on hold for about 10 mins and then spoke to a customer service agent, and explained to her that we needed a roof leak repaired. She took copious notes and after several detailed questions and an extensive conversation, she said that someone would be in touch with me shortly to schedule an appointment. I did not hear from anyone and several hours later, I called again. This time there was another customer service agent, and she appeared to have no clue that I had called earlier. I asked her whether there were any notes on the computer about my earlier call, and she said that there was not, but that she would be happy to help. I explained to her that I had already called and explained in detail what the problem was and was told that someone would call back. She was absolutely unapologetic, and simply said: ""We have so many calls per day - I simply don't know why your call was not registered.....""

NOT VERY GOOD CUSTOMER SERVICE!

Manfred O.

Chris Buckley was a really nice guy. This company is a diamond in the rough in terms of customer service. I was amazed at their legit approach to coming out for a free inspection. There was no push or anything.

Josh S.

Had an appointment for today and got a call for a scheduler to see if I was available for my appointment the following week at a different time. I said the appointment is for today and not next week. The scheduler sincerely apologized and admitted the scheduling the mistake which was fine despite the fact that I took off work for the day. The scheduler put me on hold and told me she would check with the estimator to see if he could still come and said she was hopeful he would be. After a few minutes I got a call back saying there was no way they could do it and offered to come back next week. I said no thanks I'll have another company do the repair. This review is not against the scheduler because I understand people make mistakes and the scheduler sincerely apologized. This review is for the company and worker deciding to not make the effort to come give me an estimate that would have taken 10 minutes.

John S.

Dr Roof just replaced my roof and did excellent work. They were careful, worked long hours, and got the job done. I would use them again and recommend them.

Jess W.

I reached out to schedule an estimate on roofing repairs. Set appointment for 8am and was told technically the guy would be there between 8-9am but since it was first thing should be closer to 8am. Fair enough.

I stayed home from work to meet estimator. By 8:45am I had not seen anyone and called dispatch to get ETA.
They informed me that they had a new system as of March and that it somehow had not notified the rep and no one was in transit.

I took my business elsewhere as if you can't properly schedule an estimate why would I let you work on one of the most important parts of our house?

P.S. a 90 day old system having errors sounds more like an operator problem to me.

Matthew P.

Called to have repairs made on my house. I was on hold for 10 minutes. When they picked up I asked for an estimate to have a few repairs made on our cedar house. I explained to her that we have many issues going on with the siding of the house ranging in severe to minor on each side of the home. She then asked if Hardie Plank is ok to repair our house with. I said that would be fine. Then she asked if we'd be repairing one side or all four. I explained again that I have issues on each side and that we would like to have repairs made to fix the existing issues. She then informs me that they don't touch a house unless they are replacing the siding from corner to corner. This is not my first time dealing with companies like this. I feel they are taking advantage of us and want to bully us into a bigger project than we are financially ready for.

I don't appreciate this form of business and I think it's telling as to how they treat and care for their customers. They think only in terms of $. A company needs to make money but I am in the business of supporting companies that I feel support and care for me back. Beware!!

Kimberly P.

Rita is awesome. I met her a few years ago in a store and she was very approachable and courteous and knowledgeable and we talked about some projects we wanted done on our house. So when the time came I called Dr Roof and she told me to ask for Oscar to look at everything and he was very knowledgeable and courteous. After calling several other places Dr Roof was by far the friendliest and shared their knowledge so that I felt comfortable that they knew what they were doing.
The problem I had was with their quality control supervisor. I was having my siding completely redone with Hardie siding and having it painted.
The ""Quality control supervisor"" was not out here when the siding was finished to check the work and I started noticing some spots and told him about it and he said he would come out to check before we moved on to painting so when he came out I asked him what he looks for before they move on to the next step and he said he was just out here to see what I had seen to see if it was something that needed to be fixed before we moved on. I pointed out a few things, not knowing if they were legitimate concerns, and he told me that they are the professionals and not me and said they know what they are doing. I was very upset by this response and I am just glad I'm a stay at home mom and could check everything before they just moved along to the next step without checking the work. To me this was a multi step process and the siding installation should've been thoroughly checked by the ""quality control supervisor"" before moving onto the next step.
I did voice my concerns I had about the quality control supervisor and they sent someone else out to go over things with me and things went a lot smoother after that.
They did give me their best painter Antonio and the house looks great.
I do need my front porch redone and I hate to think I'll have to go through the process of finding someone else so I hope dr. roof will be there for me in a couple years and the price point is fair. Their quote for the siding and paint was in the middle range of the other quotes i got.