Dr. Roof

Kathy B.

I called Dr Roof because I had a leak in the roof over my 2nd floor bedroom. The technician came out. I showed him the water stain and he asked if I had an attic and asked if it had drop down steps. I told him he could only access the attic with a ladder. He chose not to go out to his truck and get a ladder so he never entered the attic or went up on the roof. He took 3 pictures from the ground of what he could see and told me it was the flashing and sent me an estimate for $850.00. Needless to say I did not use this company. I called another company and they went into the attic and found the leak. Then he went up on the roof and back into the attic. It was not the flashing. This company came back in a few days, made the repair and charged $750.00

Martin R.

I have used Dr Roof twice for complete roof replacement on two different houses. Very happy with the work they performed on both occasions. They are a very professional and service minded company who goes the extra mile to ensure happy customers. Highly recommended!

Rob F.

Was quoted $800 for repairs by James W and was told they would take roughly an entire day. The $800 quote sounded reasonable for the amount of time. The repair took a little over an hour. Do not trust the estimates. We have used Dr Roof to have our roof replaced in the past as well as minor repairs.

* Update in response from Dr Roof: I was promised a phone call which I have yet to receive after being promised this would be escalated.

** Update #2: After speaking with several people in the office it was explained that the way we were billed was due to a software configuration issue. A discount was applied and the situation is resolved. Review updated from 1 to 2 stars based on overall experience. I would urge anyone getting quotes from Dr Roof to question the pricing structure.

C S.

This company replaced our roof with 35 year guaranteed shingles. We called them because we had a leak. They will not honor this guarantee even though our roof is only 11 years old. Do not use this company. Save yourself from future aggravation!!

Robyn B.

We had a leak coming in through the walls of our dining room and Shannon with Dr. Roof did a very thorough inspection and identified the problem that two other roofing companies could not. Of course, those companies also gave me estimates of hundreds of dollars of work for what they thought ""might"" be the problem.
Shannon did a water test and process of elimination to diagnose the problem- which was the not a roof problem at all. Very happy with the work she did!

Jeff S.

In several words: EXCEPTIONAL EXPERTISE and HONESTY

Dr. Roof has my unconditional recommendation.

I am a retired Delta Air Lines pilot. As you might imagine, typically pilots are sticklers for perfection. At my age, I have experienced many different contractors of all types (I have owned, both now and in the past, multiple residences). No other contractor of any type I have hired has even approached the professionalism,craftsmanship, thoroughness, and attention to details of Dr. Roof's crew.

In GAF Golden Pledge roofing and in HardiePanel and HardieSiding, Dr. Roof used techniques and materials I did not know existed.

My employment as a pilot provided me enough time between trips to be actively involved during any contractor's work. For example, I read books before seeking proposals for my previous roof so I would be familiar with industry standards and practices. To insure the proper materials and techniques were used for both roof replacements I was on the roof almost the entire time both the new roofs were being installed. I had thought the the other roofers did a superlative job. That was until hail damaged the roof and it was replaced by Dr. Roof.

I then discovered how to replace a roof properly with no compromises, no shortcuts, advanced material selections, and unique techniques--none of which I found in roofing books. Simply AMAZING.

Furthermore, even though I had already covered it with cardboard, Dr. Roof's workers protected my Trex deck by covering it with 4'x8' sheets of plywood, followed by a new large tarp, followed by another, older, tarp (probably to protect the new tarp). They used large tarps to make awnings around my home so they could divert any scraps to more tarps laid on the ground to collect roofing materials. An awning and ground tarp were even installed above the already protected deck--I do not think anything even reached the protected deck.

It took three days to remove and replace my roof. Each day they would clean up THOROGHLY, pack everything up--including the tarps, and the next day they would reinstall the awning and ground tarps.

For the removal, they took the extra effort to haul all the old materials across my roof to my driveway, rather than drop them into a landscaped areas. In the end, they left NOTHING behind, and did NO DAMAGE to my landscape. I never found a single nail (we are ornamental garden enthusiasts--we would have found them), and only four pieces of about 1"" wide 18"" long pieces of transparent film that keep the shingles from sticking together at the adhesive strip. The film strips are so light they probably blew beyond the tarps, so that was fully expected and acceptable.

The roofers were AMAZING. And they did not cost any more than the run-of-the-mill roofer. AMAZING.

Dr. Roof's Huso and Marino have done several carpentry projects for me, including both HardieSiding, HardiePanel, and replacing some rotted window framing and trim. They could not be better. I do not have enough superlatives. They also are AMAZING. I could not ask for better craftsmen. And they ARE craftsmen, not ordinary carpenters.

BTW, I received proposals from several roofing contractors to replace my roof due to hail damage (paid for by USAA insurance). Dr. Roof was the only roofer not to offer to refund my insurance deductible. If a contractor is dishonest enough to cheat an insurance company, how can he be trusted to not cheat a homeowner? Moreover, USAA Issuance accepted their proposal price. It was, after all, essentially the same as the others (miraculously).

Joe W.

Please do not give Dr. Roof one minute of your time until you read this review. To say I'm disappointed with their communication, customer service, speed and thoroughness would be a severe understatement.

For back story, My wife and I have been plagued with leaks since 1 week after we bought our home, a little more than a year ago. After having 2 chimney company's come out and do work, we were advised we needed to instead talk to a roofing company as the chimney leaks we experienced were more than likely roofing related. At the same time, a new and aggressive leak popped up in our laundry room, going from a half-dollar water mark to 1.5' wide in a matter of weeks. I reached out to Dr Roof based on their reviews and worked with Thomas. I explained every issue we were having - the chimney leaks, the new laundry room leak, and an additional leak in our screened-in back porch dating back to the home purchase. He got up on the roof and in a matter of minutes was back down with his assessment of the issue. It's literally been all down hill from there.

The saga of my experience with Dr Roof is much too long to write in the detail I'd like (Google already hit me with a character count limit. So here's the recap):

- Thomas didn't provide a quote in-the-moment, like the other 4 companies who quoted did. He said this was because their was too much work, but he'd send it that day. (Strike one: He didn't send it until 24 hours later.)

- For the chimney leak, he quoted new flashing, the installation of a cricket, and a new chimney cap. For the laundry room leak, the replacement of ""all 3 pipe boots."" For the screened-in porch, an entirely new roof. In total, $5700 for 3 separate projects.

- I sent a series of follow up questions, because $5700 was a lot to pay out of pocket without the assistance of insurance, and because we couldn't discuss any of the quote in person. His response was nothing short of defensive, confrontational and unprofessional. He never answered any of my questions, but said that if I didn't do it as-quoted it wouldn't be covered under warranty and ""I must base my professional opinion and form my assessment on the basis that any and ALL of the previous work has not and will not correct the issue. This being said negates any of the contractors previous work, opinions or how much money were paid to those contractors for unprofessional and sub par work.""

- I then asked if there was anything that could be done on the price if I tackled all 3 projects at once and did the full scope of work. He said yes, however to this day, while writing this, it's been 7 days and he still hasn't sent a new estimate.

- In these 7 days, I went ahead and got a quote from another extremely well-reviewed company - Academy Roofing. Their master roofer's quote told a very different story.

- According to Academy, Thomas made a number of huge errors.

- First, there were FOUR pipe boots on our roof, not 3 as Thomas quoted. He was so thorough in his assessment he completely missed one of the boots during his walk of the roof. Secondly, Academy said that the laundry room leak had nothing to do with the pipe boot and that was a bad diagnosis. He climbed into our attic and showed pictures that the leak was coming in from 3 separate spots, several feet from the pipe boot. He showed my wife and I pictures of rusted out nails that had caused an entire 4 foot section of the roof to become completely rotted, hence why we had such major water pooling in such a short period of time.
- Secondly, he said a cricket was a terrible recommendation and what a lot of roofers will do because they cost a lot of money but there are better, cheaper options. Wonderful. As for the back roof, he agreed it was completely dead.

- Academy provided a new quote, replacing the entire section of rotted roof, repairing all the rusted nails, installing a new roof on the back porch, and fixing the leak around the chimney - all of it - for $1500 LESS than Dr. Roof.

- Let me emphasize. Thomas's quote came in 24 hours late, he was defensive in answering questions, and stated a pipe boot was what was needed when in fact the boot was completely fine, and he missed a four foot section of rotten roof that needed to be replaced. And his quote was STILL $1500 more.

- Academy provided the quote in-the-moment and answered all my questions, on the spot.

- More of the story: getting a quote from Dr Roof? Get one from Academy instead. You may just pay $1500 more than you need, to a company that didn't even count the number of pipes correctly, missed a section of rotten wood, and when asked to answer questions got defensive and border-line hostile.

Shannon B.

Contacted Dr. Roof for roof vents and a possible leak issue. First tech that came out never followed up and when the company reached out to me they explained that he was no longer with them. They apologized and asked if they could send out another tech.

New tech showed up on time, gave me a quote and time frame that was reasonable. Work was done and I am completely satisfied. Would use them again in a minute.

Katrina D.

Dr Roof did my siding and painted my house excellent work. They were careful, worked long hours, and did fantastic job done. I would use them again and highly recommend them!

Bali P.

I called the company and was on hold for about 10 mins and then spoke to a customer service agent, and explained to her that we needed a roof leak repaired. She took copious notes and after several detailed questions and an extensive conversation, she said that someone would be in touch with me shortly to schedule an appointment. I did not hear from anyone and several hours later, I called again. This time there was another customer service agent, and she appeared to have no clue that I had called earlier. I asked her whether there were any notes on the computer about my earlier call, and she said that there was not, but that she would be happy to help. I explained to her that I had already called and explained in detail what the problem was and was told that someone would call back. She was absolutely unapologetic, and simply said: ""We have so many calls per day - I simply don't know why your call was not registered.....""

NOT VERY GOOD CUSTOMER SERVICE!