Done Rite Roofing Inc Clearwater

Larry D.

Excellent communication
Expert repair on tile roof very happy

Erin S.

My boyfriend & I bought our house a little over a year ago, off of Lake Tarpon. We closed on our house in early April and as the rainy season began, we noticed a leak coming from our attic. We were freaking out since we had just spent our entire savings on buying our home, and knew we had to get it fixed before the rainy season made the leak worse. I had always heard wonderful stories about Done Rite Roofing, so we called and got a fair quote from Jason, the owner. The office ladies were easy to schedule with, and the owner's wife Christina even called to congratulate us on our new home. The crew showed up on time and finished the work in a very timely manner. I will gladly use Done Rite Roofing again.

Michael P.

As a Florida Licensed General Contractor and Property Inspector for 30 years we come to expect the Roofing project (residential or commercial) to be completed on time, budget and of the best quality workmanship. Jason, Christine and the Done Rite Roofing Team have always performed under very stringent circumstances. Always competitive when compared apples to apples. Easy to communicate with. Clean job site, On time or better performance and they will follow up with any warrentee work as well. You must give the Done Rite Team a chance, I'm sure they will exceed your expectations as they have ours. Thank you Done Rite Roofing Team !!!

Nick A.

I called and scheduled an estimate and they booked me a week out. Then one hour before my appointment I got a message that they needed to call and reschedule me for another week out. Their explanation is that they over booked and that I was further away from their office so that is why they bumped me. Obviously not run well and do not pay attention to details.

Peter P.

One word: Unreal. Three weeks ago they started. They only worked on my house after I would call and complain. They are a quality company that is very poorly run. Do not expect communication or friendly service once you have sent the down payment. Everything feels as if you were ""worked in"" and that they will get to you soon. At the current time, I am three weeks in. They broke up my screened porch and have told me that ""that guy"" is coming today 3 days in a row. I would never recommend a company this. I understand unpredictability, I do not understand the lack of communication. #3weeks

Update: Chris, I'm perplexed by your post? I had to come out of pocket for facia work and the financing paperwork was done ""wrong""? I'm not trying to be a pain, but the entire reason for these mediums (yelp) is to be transparent. You have not done ""rite"" for me at all. Taking some money off does not stop your company from putting others through the hassle and extra financial costs. I get it, you are stretched...but let's not act like I was satisfied. I was not and am not satisfied. The job was not DONE RITE.

Jessie G.

Called to get an estimate on two of my investment properties. The girl who answered the phone was very short spoken and said they are not currently doing roofs on mobile homes. When I asked why and suggested was it because they did not get enough money from them, she said ""Yea probably. I don't know. I just answer phones."" And then hung up before I could ask about my other single family properties. Terrible business. Terrible attitude.

Michael D.

Very disappointed!! We hired them to fix a leak and they offered a one year warranty. Just after the one year warranty period expired, the leak reappeared (damaging the ceiling). We had someone else come investigate and they discovered that the leak had been leaking for some time. The wood that had been replaced by Done Right was destroyed. This means, it began leaking long before the one year period expired. When we called Done Right and explained the situation they told us to get someone else to fix it!! Thanks for the great customer service and not standing behind your work!! You should be proud!!!!!

Fran H.

Done Rite Roofing has performed multiple roofing jobs for us - shingle, metal and torch down. Each job has been completed in a timely manner, the workmanship has been excellent and the job site has been left clean. Done Rite took over a roofing job from a contractor that was doing terrible work on our house. They came in and had it fixed within a week. I highly recommend them and will use their services in the future.

Jennifer G.

We had several roofing estimates prior to calling Done Rite. I only called them because I heard they had such good reviews. I called them the week before Christmas so they obviously could not come out until after Christmas. This was not an issue. I felt that waiting was going to be well worthwhile. Alan came out and did our estimate on 12-28-15. He was very thorough and I felt they would be a good company to hire. I was told that he would give the estimate to the office and I would have it the next morning before 10AM. This did not happen. On the 30th in the afternoon I emailed and asked them if they could please send the estimate to me so that we could hire a roofer. I did finally receive the estimate on 12-31-15. The estimate was not the cheapest but we felt that they had the best materials and the best ratings.

We attempted to contact them beginning 1-4-16. This should have been my red flag to not hire them but we were trying to be patient with the holidays and all. We left several messages and sent several emails to not receive any response. Eventually, I spoke to the owner; Jason and his wife Christina. After speaking to Jason we decided to go ahead and hire them. The paperwork was notarized and the deposit of $2400.00 was made immediately. Jason assured us it would be completed in 2 weeks. Once the check was cashed we did not hear from them again. This began a long, drawn out process of hoping and praying they would actually do the job they were hired to do. Done Rite had every excuse from rain, to hiring new people, etc. It seemed if it rained one day, it would delay their schedule a full week. They also apparently do not work weekends. I do not know why they would not work weekends if they were behind in schedule but that should be another red flag.Eventually I told her I was contacting the BBB and suddenly they came out to pull the old shingles off. That was 6 weeks after the deposit was made.

The crew came out to remove the old shingles and it did rain while they were doing it. They were hard workers and friendly. Out of the entire crew, only 1 person spoke a word of English. They left a mess in my yard, cans, hats, nails, shingles, small pieces of wood, etc all over the place. They also left the gate wide open to my yard. They did however complete the removal that day. Then it was a wait again....Every time I called the office I would get another date or a new excuse, that was when they actually answered. They never return phone calls.

Then they came up with new excuses from, rotten wood that wasn't noticed originally or more peaks, higher pitch, etc. Our roof is not that high and our house is not that big. If there were issues why did the first 2 crews not notice them?

I should also mention that the customer service of this company is a huge mess! They do not have anyone who knows what they are doing in the office and then once someone actually gets to your house, they never knock. The original estimator knocked to let me know he was there. The estimator is a big reason why we hired them. The roofers just start banging, they never knock or even speak a word to you. This is very unprofessional. They also do not call if they cannot come out. I questioned them on this and they said they don't have time to call when things change. They will call only to get the shingle and drip edge colors but they do not call to let you know they cannot make a scheduled appointment.

Anyways, back to the revue....Eventually I was able to reach the owners wife, Christina. She told me flat out that we could have just tar paper on the roof for 90 days and it would be fine! That was the last straw. I began a complaint with the BBB and suddenly they had time to come out. Once they began the roof they must have sent the slowest couple on the face of the earth to shingle it. It took them another entire week to shingle the roof. They never once knocked on the door, they arrived at 8-9am and set up. They were gone by noon for an hour and then they were gone for the day by 3pm. No wonder it took so long to shingle it!

Eventually the roof was finished and I have to say that it does look great! The finished product is very nice.The headache it took to get to this point was definitely not worth it though. We could have had someone else do it for less money and much faster. They took so long to come out that the leaking roof caused additional damage to the front wall and it is being ripped out now. The only reason I gave them 2 stars was because the finished product was good. I am still finding nails in tires & shoes months later! Tires are getting quite expensive.......

Jason, the owner has since contacted me in an attempt to make up for the nightmare. I added another star for his professionalism. He stated he had a meeting w/ employees in hopes this does not happen again. I hope that in the future things will run more smoothly for them as a company.

B H.

I called done right to request an estimate for a roof leak during normal business hours. I left a message and they never returned my call. So I wasted a few days while my roof leak gets worse. Not returning calls in my book says this company has very poor service and really does not care about their customers...