Done Right

Elizabeth W.

Can't say enough great things about Glenn and his crew, who recently replaced our roof. Great job, reasonably priced, honest and transparent, clear communication throughout the job, a pleasure to work with, and an experienced crew who know what they're doing and who leave the job site immaculate each and every day. We will definitely ask Glenn to help us on other home projects.

Leon Y.

This is a long-overdue review for the great work Glenn did 1.5 year ago. I don't do reviews a lot but feel I have to give credit in this case.

I had a roof leak in Jan 2013. Called Glenn to arrange an estimation based on good reviews. On the estimation day, I was out that day and totally missed the estimation and his call unfortunately. When I found out later after the scheduled time and called Glenn, he graciously arranged another estimation. He gave a fair price and accommodated my needs. The actual job done by Glenn and his team a few days later was great. He also pointed out another area needed some painting that I could do myself to save money, which I did and that helped a lot.

Next time when I need a roof work (knock on wood), I'd definitely call Glenn again.

Kevin W.

In a nutshell: The job provided by Glenn and his crew was outstanding. Very high quality. Highly recommended. The whole process was easy and without any hangups. He responded very quickly to my request for estimate and even started the job within a week or so; I was worried about impending rainy season.

The long review: I actually had a different contractor lined up for the job, but they kept delaying the start even though I gave them a deadline due to vacation plans and worrying about the start of the rainy season. Glenn came out and within two days I had an estimate. I had two other contractors come out for my second round and Done Right was the only one to respond. The estimate (and other documents provided) were very thorough. Although the estimate was slightly on the high side, I prefer quality and it wasn't that much higher.

Glenn also was the only one to actually listen to my needs. I knew the existing roof was done by a Fly-By-Nighter and had the minumim required plywood base. It was leaking in 7 or 8 places. I wanted thicker base (it was like a trampoline even in good areas) and Glenn was the only one to also insist on doing that. Glenn also said to get a permit, which he did easily, while the others practically insisted on not doing that. Get a permit. Not a big deal.

As mentioned, he started the job quickly knowing and sharing my concerns about the impending rainy seaon. I think he started the job within in a week. It was also done very quickly.

There was also a small flat section that I wanted pitched and they did that doing a great job. There was a larger flat area with rot and they fixed that as well, doing a great job.

If I have any complaints at all, the company he hired for roof stripping left a bit to be desired only from the perspective that they totally ignored my planted flower bed in front and simply stepped all over the plants when picking up debris. I finally told them to ignore that area and I'll clean it up. But they did clean up well.

Also, the inspector had to come out for final before the job was fully done, and wasn't happy about that, but he approved it. I just had to deal with a cranky inspector. Also had to buy $270 worth of smoke and CO2 alarms as inspector won't approve the job without them being to code. Large house.

Word of warning on that: Different inspectors came out, one after stripping and second one at the end. They did not have the same ""opinion"" on requirements for alarms. I went to the county website and it's fairly worthless. Take that back, it's totally worthless. Says things like you ""should"" have one here and there, but does not clearly say ""must"". So listen and write down what the first inspector says else you'll be scratching your head as to how many you need. And don't be shocked, you'll need a bunch. I'm surprised I didn't need one in my toilet bowl. Need them just about everywhere else.

But these were fairly minor issues easily dealt with.

Overall Done Right is very highly recommended.

William C.

Done Rite Roofing and Gutters adds Solar to their expertise which is why we chose Glenn and his solar partner to rehabilitate our roof. This two story 1968 house in the Santa Theresa and Cottle Rd area of San Jose has a combination of steep pitch in front which leveled off into a large flat roof at the peak, this was a challenge to some roofing companies we called. The job was complicated in that the prior owner had some kind of flaky rooftop HVAC distribution box with several legs providing ""dump air"" to the center of each of the upstairs rooms. (Flat roof with many penetrations, a true recipe for leakage). We had decided to go with Solar due to the high electric bills we were seeing so we knew we needed to break down and rehab the roof. We found Glenn / Done Rite Roofing on Yelp and Angie's List and noted that he had the most consistent high satisfaction ratings of any of the other roofing specialists. Glenn was able to schedule a visit and estimate within a couple of days and not only was his pricing very competitive he was very honest in assessing the fact that our garage flat roof was in stellar condition and did not need repair or rehabilitation in that it had been redone recently by the previous owner. It was during our discussions that he related his working agreement with Solar Ease to allow the solar install to be completed (hand in glove) with the roofing work. Glen installs the high end, semi custom, mounting stanchions during the roofing process, adding the custom mini roof jack flashings and rubber seals before the shingling took place this created zero penetrations to the roofing material. The end result was a pitched roof with a 50 year guarantee a flat roof with all the old ductwork removed and the penetrations patched, sealed, and then finished with a three layer process the top layer being a torched on membrane suitable for a roof in any climate from the Mojave to the northern climes of Canada. You just cant buy a better job or work with a guy with a better attitude or higher level of honor than Glenn.... Glenn and his team sure... Done Rite for us......, ask about his 10% Discount as well.

Brian T.

I was looking for six stars...

Glenn and his crew were on time, professional and done a half day early. The job we had was to tie our new addition into our existing roof. The job his crew did looks perfect; something out of a magazine. We are adding on to our current home and plan to do the other half of our roof in a year or two. We will be using Glenn again for that job. I highly recommend Glenn and his crew.

KK L.

Glenn pre-called before his on-time arrival.
My skylight had minor water leak. Glenn suggested the most cost-effective solution.

Glenn also does gutter cleaning and I will try him in the future.
Oh ya, we also had a good chat on faith and life.

Glenn is a good man. Thanks KK

Robert K.

This is the go to contractor for roofing AND exterior painting. Your job will be ""done right"".
Glenn did such a great job on my roof that I called him to paint my house.
He gave a fair estimate and time frame. He and his team arrived on time (every day) and finished the job ahead of schedule.
The work was meticulous.
I recommend him without hesitation.

Pete B.

One work, Awesome!

Glenn from Done Right (the owner) came out with Steve from Solar Ease to check out my metal roof. Steve contracted Glenn to do the solar standoffs and rails since the metal roof I have can easily be dented. In fact, our roof had a number of dents on it from when I walked on it (even when I was ultra careful) and from when we had our chimney cleaned. Most of the other Solar Companies either didn't want to deal with my metal roof or told me things like ""it won't leak, but it will look like a bunch of elephants walked on it."" Not really confidence inspiring.

When Glenn came out, he looked at my roof and said he's been doing this for around 20 years and he's been called out countless times to fix roofs just like mine that had been dented by careless people walking on it. He said ""sure it's a bit more work, but my guys and I have been repairing them so long that your roof will look great when we are done here."" Glenn was 100% right. The roof looks great.

In addition, we had to have our main panel replaced and when the stucco was out, we noticed some minor water stains. Glenn had his guy (Steve, though not the same as Solar Steve) check it out and discovered that the person who installed the power tap didn't flash it in right. Glenn said that they also noticed a lot of other dents and some other flashing that looked suspect. He told me ""I can have my guy walk the roof, fix all the dents and reflash all the vents for $800"". Fantastic. I still have about 25 years left on my warranty and Glenn said that all the work they did would be the same as my roof warranty. Wow!

As someone else mentioned, if you don't have Glenn and his team do the work, you could be making a huge mistake. If he can do this fantastic work on my temperamental metal roof, he can fix anything. It's very refreshing to get this kind of service, this kind of personal treatment and this type of quality all from one place.

Thanks Glenn!

peterb

Richie J.

Done Right is the most reliable roofing contractor in San Jose! They roofed my house about four years ago and I have not had any problems! This roofing contractor gave me a warranty of 20 years so that if anything goes bad, they will cover it for me free of charge! Glenn (the owner) promised me that he would have the roof done on my house in three days, he did it in two. Even though he did it quickly, he still maintained AMAZING craftsmanship. Plus, my roof looks GREAT. People have been noticing that my roof has been changed. I hopefully can get Done Right some work because I was thoroughly impressed. Glenn was very honest and made sure that I would be able to have a dependable roof. What really impressed me was that my house was a mess before Done Right came. They made it look like there was never a mess. My house was clean and there was no sign of them. One thing I thought was impressive was that his price was very similar to other leading competitors. He is specialized and he still can give me a good price. If you do not do your roof with Done Right, you're making a mistake because you will not see a single problem for at the least 25 years! Done Right, there is no way I can thank you!

Merwyn A.

I've worked with Glenn/Done Right on two projects so far. Redid our entire porch and skylights and medicrylic-ing the top of a chimney. Both times I've been really happy with the workmanship and professionalism from him and his team. I recommend him highly.
Merv