DeMello Roofing

Wood L.

DeMellow replaced my tar and gravel roof 24 years ago in 1997. No leaks since then, but I thought it prudent to have it inspected.
I called DeMellow and owner, Joe, came to the house and told me that the condition of the roof was ""fair to poor"". He also said that a tar and gravel roof replacement was a good option for my house.
His proposed price was reasonable and less than that of the three other roofers that I contacted. He was the only one of the three willing to do a tar and gravel roof.

The DeMellow crew arrived on a Monday, and a week later the new roof was completed just before five days of continuous rain. No leaks in the new roof!

The DeMellow crew was on time every morning. They were friendly, efficient and very professional, always cleaning everything up before leaving for the day.

I am very pleased with my new roof and can recommend DeMellow Roofing without reservation. Thank you, Joe!

Harvey B.

I had them replace my entire roof 14 years ago with a 30 year roof. It leaked in the valley they installed this past winter. They gave me an estimate to replace a large part of the roof for 9k. I got 3 other estimates. I went with Golden Bay roofing in Oakland for less than a third of the DeMello estimate. They showed me how DeMello didn't seal the chimney properly and didn't do the valley properly. Golden Bay put a membrane in instead of flashing to better seal the valley. They also used longer nails than DeMello. The shorter nails allowed the wind and rain to get below the shingles and cause a leak.

Erin D.

This company has had a sterling reputation in Marin for decades. I wanted to call the best in Marin when some issues cropped up and only 2 names came to mind. I was euphoric when they came right over!

He walked around our roof and showed us all the issues that he said we could quickly fix ourselves - but then HE FIXED THEM! He charged us nothing!! Maybe because we are old and scared of heights. . . I don't know why, but he did.

My mother and my grandfather always trusted them for everything and I can see why.

Kathy B.

These guys are so hard working and did amazing work on our roof. We had to get some rot taken care of so Joe arranged a contractor Plumb Builders to.come in and fix that.
Thank you for amazing work

A Ghost ..

Dangerous, carless, noisy, dirty...

I live adjacent to a building they were roofing. After every work day I had to clean up and dispose of discarded roofing materials, 15-35 roofing nails and large amount of composite on my deck...an overflowing grocery bags worth each day. Considering the amount of daily debris on my deck, there is no way the crew didn't know about it. If I, or someone in my household, had stepped on one of the carelessly discarded nails, I wouldn't be writing a review but would be talking with my attorney. Their crew talked loudly, in a vulgar manner and played their music much too loud all day. So loud two of my neighbors had to ask them kindly to turn it down. Laughing, they did so but only for a short time before they were back at their inconsiderate behavior. They cleaned up the area of the building where they were working but not the adjacent properties nor did they seem to care how they impacted the traffic on the street with their vehicles. This crew typifies the worst of contractors. From the majority of the recent reviews, I should not be surprised at all...neither should you.

Jay R.

Joe and the folks at DeMello have worked with us, as in squeezing us in when they were really busy, on two occasions. The most recent time came when they came out for an estimate and then, a day later, said they could squeeze us into a the schedule of a crew that was going to be in our neighborhood. Thank you, DeMello!

John W.

Many months ago I called Demello about a new tar and gravel roof. They had installed our current roof about 25 years ago, and done some repairs over the years. I had always considered them one of the go-to roofers in Marin. This time around I was very disappointed. The fellow who inspected my roof seemed to find all kinds of issues that had not existed before, including access. He sounded rather uninterested, and I never heard back from him. Another roofer was very responsive and quickly got me a good bid. Interestingly the day after I signed the contract with the other guy, my doorbell rings and it is a different guy from DeMello wanting to look at my roof. I said thanks but he was too late. In the past DeMello did good work for me, but at best they currently seem to be a bit disorganized.

Tim M.

Russ and the fine folks at DeMello roofing were great to work with. They have been super-busy in this the ""Drought Ender"" year of rain...but when I told Russ that my roof was leaking in more than a dozen places, he moved us up in their schedule to get the work done as soon as they could. Russ was also kind enough to recommend a Steve Vanni construction to fix our leaking Dutch gutters, and Chris McGovern skylights to fix our leaking skylights (both of whom were a pleasure to interact with, and did excellent work). Keep in mind that DeMello is very busy, and may take some time to get to your project, but they will do an excellent job, and stand behind their work.

tim mp

Carolyn C.

I called to get an inspection for a leaky roof in an HOA. For contractors to enter the property we need a certificate of insurance. This is common practice for property management, HOA's and vendors. We need to know they are insured before climbing up on a roof and getting possibly injured.The woman who answered the phone said they can't just send those out to everyone,and refused. She actually referred me to other roofers. Either they are not worried about business, or they don't have insurance. Either way, she was rude. Glad we found out up front!

Nancy B.

I must admit, I prefer to write positive reviews. But my last experience with Demello Roofing was rough. We have dealt with Demello in the past, Jeff to be specific. He was always a positive representative for the company, and we enjoyed working with him. We utilized Demello for a roof repair, over our kitchen, in Jan. of 2015.

Fast forward to the first storm of the season in Marin, just prior to Christmas in Dec. of 2015. Our Demello ""repair"" ended up on our neighbor's roof!! When I contacted Demello, their receptionist said that they would not take any more phone numbers, or messages, until after the New Year. Her quote ""we have more projects than we can handle."" Yes, but I am your client, and your repair is lying next door. She would not budge, even when I pleaded that more rain was on the way, and my kitchen would leak.

So, I took off one star for an inferior repair. I took off 2 stars for inferior customer service. And I have Jeff's estimate for a new roof, which we need desperately, sitting in my files. Hhmmm.....I think not.