DaBella

Julie P.

Kyle Gruver came out to give us a quote on the bathroom remodel. He was very polite, thorough, and knowledgeable. He understood what we were looking for and worked hard to help us shave costs and get us the best price possible!! I highly recommend the company but recommend you ask for Kyle!!

Aimee H.

Don't go with DaBella unless you want to pay 20,000 more than average prices and have them try to emotionally manipulate you for three hours.

Marthese M.

They did a superb job! Our roof looks so clean and amazing. Besides a few hiccups in the process here and there, it was a smooth process and the guys that did the job were friendly and knowledgeable. The office manager Michelle is so nice and thorough and responsive. She really knows her stuff and knows how to get the info she doesn't have on hand quickly. In hindsight, the only thing that we wish we hadn't done was listen to our salesperson and apply for financing when we told him we were going through our insurance. He had us convinced that they almost never approve claims like ours and we would have to come out of pocket. We would have preferred to put the job on hold until a response was received from our insurance. They approved our claim shortly after we filled out the paperwork and we only had to pay for our deductible. Otherwise, it was a great experience and they do super good quality work. Great price for the quality and a full warranty. You can't beat that!

Christine B.

I was pressed to set up an appointment for a window quote. I told the gentleman that called I was extremely busy and could not accommodate a day appointment until about 2 weeks out given my calendar. He said he can only schedule 4 days out and they could accommodate evenings. I told him I wanted a small company from Sacramento and he assured me that they were local. He scheduled me for today, 10/9 at 6pm. Mind you I live in another city and this was for a rental. So I drove an hour and a half to be here today at 6. I waited 30 minutes and nobody showed, called, nothing. What a disgrace in terms of customer service. I even confirmed the Appointment this weekend. They should focus on being authentic and treating customers with respect than being pushy. I would not trust their word or depend on their ability to communicate- feel like I dodged a bullet on this one. See picture for confirmation of appointment.

Shawn B.

After showing up late to the appointment, without samples, with a high quote, and still pushing for a contract, I felt like we eventually came to an agreement that Justin would come back the following day with samples and we would be ready to move forward with the purchase agreement. He never called or came back, after saying he would.

Moria J.

Justin came to our house. He was almost 2 hours late for our 5pm appt, with no communication, but I let him in anyway. He stayed an hour and a half longer than we were ready for, and he has a good sales pitch, but there's no follow through. He showed up without window samples and pushed for us to start a contract anyway. We asked him to bring samples the next day and then we would be ready to make the purchase, even though their prices were higher than another quote we had. He said he would call us when he knew what time he could come by. He never called. 2 days later, we've still not heard anything. He said they say what they do and do what they say, but clearly that's a lie. Maybe our job was too small for them to think we were worth the time.

Linda H.

I contacted DaBellas for an estimate on dry rot on my eaves. Lawrence Gomez inspected my entire clay tile roof and determined it needed extensive repair. Given that my house was built in 1979 and likely had never had extensive repairs before, I thought it was reasonable. Their first estimate was far more than I was willing to pay and we negotiated it down as I was flexible on timing of the work. However, the first contract failed to include the reason I called them in the first place, the dry rot on the eaves. They corrected this and added more to the contract. I was also led to believe as I was leasing my solar panels that there would be no charge for their removal and reinstallation. I entered into the contract on August 2, 2022. I was contacted in late October by the general manager, Jacob Shultz, that my salesman was no longer working for them and when would I have the solar panels removed. It turns out that DaBellas does not remove and reinstall solar panels and that SunRun will charge me $180 per panel (11 panels) for the removal/reinstall. We renegotiated the contract that DaBellas would pay half and I the other. The earliest I was able to remove the panels was November 28th and I immediately notified DaBellas. The general manager thought they could perform the job shortly thereafter. Yes, there were several days of rain in December and thereafter, but there were also weeks of sunshine. Numerous calls, text messages, emails, and calls to customer service could not get the roof repair done. At least three times I was given a date the work would commence and yet the day came and went without any showing of roofers or any contact by DaBellas. I walked into the Sacramento office in DaBella in the third week of February and was told they were not making any money on my project and would understand if I wanted to cancel and get my deposit back. This would mean I would have to start the process all over again. With no contact from DaBellas for two more weeks, I had had enough and started contacting other roofers. I had another roofing company out within one week who gave me a bid for the roof that was very satisfactory. DaBellas agreed to cancel my contract and returned my deposit. The other roofing company performed and completed the work the very next week for a lot less than DaBellas price.

Janice L.

The team, Dimitri and Alanna were extremely helpful in assessing my roof and window problems. They sat with me and developed an action strategy pan and didn't give up until they found me a payment I could be comfortable with. I'm awaiting and anxious to have a new roof installed. The peace of mind will be priceless. Thanks so much for your patience and look forward to having more improvements in the future. Jan Leflar Eck

Krista W.

Kyle came out to provide an estimate after the storm completely destroyed our roof and he is a very respectful and personable person. He provided the best estimate out of 3 other roofing companies and has more options . They offered us ventilation system and no other company had done that ! Kyle has done everything to make us comfortable and I'm elated with his customer service skills. He came in and represented the business in the best light. I will definitely be working with DaBella again. Thank you Kyle!

Cat L.

Kyle arrived on time for our roof estimate, quickly got up on the roof to take measurements and pictures. Afterwards, Kyle went over the pictures and current condition of our roof. Kyle answered all our questions, was very knowledgeable about the products DaBella uses and the entire process to reroof the house. Overall it was a professional, low pressure experience.