Cools Custom Remodeling by Jay

Mike D.

About as close to a flawless service experience as I have ever had.. I had a tight deadline to repair my shower enclosure and Jay responded and delivered. Communication was timely and clear, something that is lacking in most service businesses today. The repair was perfect and came in on budget by two very capable gentlemen. I highly recommend Cool's and won't hesitate to call on them again when needed.

Thomas S.

I just had a small project - tiling around a shower window I had to replace - but the crew from Cools did a great job. Very courteous - covered the floors, kept everything clean, wore masks - and did a great job.

Kris L.

We wished we had used Cool's Custom Remodeling the first time we remodeled our bathroom. The grout work was poorly done and we needed an experienced professional to repair it. Cool's Custom to the rescue! I was extremely pleased with the quality of work and attention to detail by Jason. He is a very knowledgeable contractor and I couldn't be happier with his workmanship. I highly recommend Jason and the team at Cool's Custom Remodeling.

Sarah S.

Hired these folks to handle some reconstruction work from two major leaks in both of our bathrooms. This team was extra patient as we were awaiting for inspections to complete which were stalled due to COVID (nothing related to Cools). After the team patiently waited 5 months, we finally got the inspections completed and the go ahead to start the work.

Their scope of work was a major reconstruction of one of our bathrooms (drywall, texture, tile, baseboards, reinstall shower doors, painted, trim, the whole lot), and paint, trim and a light fixture in our guest bathroom. Not only did everything turn out amazing, but it was all completed in less than a week and a half!!

Out of the numerous companies and teams we had to deal with during this reconstruction, the Cools team was by far the easiest and most responsive! Jason was awesome! He was always on top of it and remained transparent throughout the process (unheard of in the construction world!). I never had to chase him - ever! His team was just as great - Antonio and Gabriel were easy to work with, even when I was being a perfectionist.

One other thing worth mentioning, since we were going through homeowners insurance, we had an uphill battle finding someone to do the work within the allotted budget. Cools was flexible and worked within the constraints of insurance. Jason even went to bat for us directly with the insurance company. So thankful!

The work speaks for itself and we are beyond pleased. Cools Custom will be our new go-to guys for any of our home construction needs.

Sean G.

Jason and the team did a fantastic job on my shower refresh project. The base pan in the shower cracked and was sending water underneath everytime you stepped on it. Jason ripped out the old base pan, tile, and windows. The updated version of all those pieces are beautiful to look at and now showering is a much better experience. It was a much needed fix/improvement. I'll be calling them back to add a window to my other bathroom and higher vanity and new sinks to the master bathroom. I'd highly recommend these guys!!!

Donna B.

We first became associated with Cool's Custom 29 years ago when we were remodeling our kitchen and Cool's was used as a sub for our contractor. When our contractor abruptly went out of business in the middle of our job, Jay and his team jumped in and completed our kitchen. We have used Cool's Custom many times since then for a number of different remodeling projects, including a downstairs renovation with another full kitchen remodel 4 years ago. Jay's team, including his son Jason, were always prompt, courteous, knowledgeable and on the job when they said they would be there. Most recently, I had a problem with one of my 4+ year old kitchen appliances (installed during the last kitchen remodel) and Jay helped me navigate the warranty company and service repairs.

We have referred many of our neighbors to Cool's Custom and they have also been happy with the outcome. You may find contractors who are lower in cost, but I can assure you, the quality of service you will get from Cool's Custom outweighs any cost differences.

Kishore S.

We are very happy we chose Cools Custom for our remodeling project. Our project was to completely remodel the interior of our three bedroom two bath townhouse. Cools did a fantastic job of completing the project on schedule and with high quality.

We appreciate the professionalism. Jason was our project manager and we enjoyed working with him. He is available when you need him, pleasant to work with, professional and patient. He understands the stress the family is going through and is very accommodating. Phil worked with us to fully scope the project and was available at all times to help us choose the right design and items. The sub-contractors they brought along - carpenters, plumbers, electricians, painters, flooring contractor - were very good.

Overall, an enjoyable experience. It is surprising to hear that about contractors in general but it is true in this case. Their quotes are slightly on the expensive side but your get what you pay for - professionalism, higher quality work, on time completion and lower stress for you as a customer. Highly recommend.

Roger St. D.

The bathroom, in my rental house, had severe water damage around the bath tub surround. Handymen said the job was ""too big"". So based on Angie's List & YELP reviews, I asked Cools Custom Remodeling to come and evaluate.

They looked at the job, bid on it AND started demolition January 10.
They had a no-show one day due to the heavy rains. But they still completed the demolition, retile & grout, along with painting the guest bathroom all by January 17.

Unfortunately once the drywall was down, they found considerable water damage to studs and black paper.
Jay offered a few alternatives, explaining each providing pros & cons, allowing me to choose how I wanted to proceed.
This extra work added $800 but at least structure, of the house, is sound again.

Jay (father) and Jason (son) were in constant communications, via phone, text & email, with me and the tenant throughout the project.
They showed up, as they said they would and finished on schedule.
They cleaned up after themselves.

The bathroom looks like new. The tenant is extremely happy.
The $4,900 price seemed very good considerable the speed and quality of the work.

I'd use Cools Custom Remodeling again without hesitation and have recommended them to friends.

Thanks Jay, Jason, Noe & Doug!

Janet G.

We came home from vacation last April and noticed some dark spots on the hardwood floor in our master bedroom...near the wall shared with the master shower...not good. After some initial exploration, we found that a malfunctioning shower valve had been leaking into the wall cavity for about 5 1/2 years - lots of mold, rotted studs, subfloor issues, a shower that needed to be completely replaced, along with hardwood flooring in the bedroom. You would think that it would be relatively easy to find a contractor to do this work, but it's not. Many of the people we contacted just said, ""no, we don't do water damage."" Others thought that the job was too small. Others would do it, but wouldn't give a firm quote and wanted to charge an outrageous ""exploration"" fee. Enter Cools Custom Remodeling.

From the start, they worked to get our business and treated it as a partnership. Yes, they admitted it was a smaller job for them, but they never made us feel that it was any less important. We had an open line of communication and we always knew where things stood. We had a lot of stops, starts, and delays on the job as we were trying to match specific tile (some of it custom-made) and flooring (and did I mention that we're sort of super-picky?). They hung in there. If we weren't 100% satisfied with something, they came back and worked on it until we were. We moved back into our master suite last weekend and the whole thing looks beautiful - just like the disaster never happened.

Cools Custom gave us all you can ask for in a contractor: fair prices, good communication, quality workmanship, and willingness to meet expectations. I would recommend them for any job, large or small.

Chip B.

The entire staff and team at Cool's were great to deal with. The work was a small job - adding a cabinet and trim over a fridge - was done beautifully, and crew who did the work were just plain nice. Highest recommendation!